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It Helpdesk Representative Jobs (NOW HIRING)

K2 Staffing

Helpdesk Representative; IT Service Desk; IT user support * Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) * PSA (or Ticketing) software experience (i.e.

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Mity-Lite

IT Helpdesk

Orem, UT · On-site

$22 - $25/hr

IT Helpdesk Pay Range: $22-$25/Hour Position: Full-Time - In Office Location: Orem, Utah About MITY Inc. MITY Inc. is a leading manufacturer of commercial furniture and seating solutions ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience supporting Windows 10/11 environment Preferred Qualifications: * Experience with PowerShell or basic ...

Total Secure Technology

Be Seen First

IT Helpdesk Technician

Cheyenne, WY · On-site

$20 - $27/hr

Dependability and good judgment when representing the company at client locations * A growth ... Previous IT help desk, service desk, desktop support, or MSP experience * Experience ...

Black Box

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

BTI Solutions

IT Helpdesk

San Jose, CA

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

Black Box Corporation

IT Helpdesk

Rayville, LA · On-site

By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

Btisolutions

IT Helpdesk

San Jose, CA · On-site

$29 - $32/hr

IT Helpdesk Responsibilities: * Installing and configuring hardware and software components to ensure usability. * Rack and stacking Server, lifting up to 50lb weight. * Troubleshooting hardware and ...

Survice

IT Helpdesk Specialist

Belcamp, MD · On-site

$20 - $25/hr

Position IT Helpdesk Specialist *Please Note This is a Part-Time Position* * Location: Belcamp, MD * Security Clearance: No Clearance Required- U.S. citizenship required * Salary: $20/HR - $25/HR ...

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It Helpdesk Representative information

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How much do it helpdesk representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it helpdesk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between It Helpdesk Representative vs Technical Support Specialist?

AspectIt Helpdesk RepresentativeTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Employer & IndustryIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT

While both roles involve assisting users with technical issues, an It Helpdesk Representative primarily handles initial support and customer inquiries, often via phone or chat. A Technical Support Specialist typically provides more in-depth troubleshooting, including hardware and software diagnostics. Both roles require similar certifications and are found in similar environments, but the Specialist role often involves more technical expertise and problem resolution complexity.

What cities are hiring for It Helpdesk Representative jobs?

Cities with the most It Helpdesk Representative job openings:

What states have the most It Helpdesk Representative jobs?

States with the most job openings for It Helpdesk Representative jobs include:

What are popular job titles related to It Helpdesk Representative jobs?

For It Helpdesk Representative jobs, the most frequently searched job titles are:

It Helpdesk Representative jobs near you
Infographic showing various It Helpdesk Representative job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

IT Help Desk Support - Level II (MSP)

Santa Clara, CA

K2 Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffingexternal

Full-time

Re-posted 29 days ago

Job description

Summary
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
  • End-User assistance
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow
Employment Type: Full time Location: Santa Clara, CA