IT Help Desk Technician
Alliance, NE · On-site
Title: IT Help Desk Technician Reporting Relationship: IT Manager General Summary of Responsibilities: The IT Help Desk Technician will be responsible, under the direction and guidance of the ...
New
IT Help Desk Technician
Alliance, NE · On-site
Title: IT Help Desk Technician Reporting Relationship: IT Manager General Summary of Responsibilities: The IT Help Desk Technician will be responsible, under the direction and guidance of the ...
New
IT Help Desk Technician
Alliance, NE · On-site
Title: IT Help Desk Technician Reporting Relationship: IT Manager General Summary of Responsibilities: The IT Help Desk Technician will be responsible, under the direction and guidance of the ...
New
IT Help Desk Technician
Alliance, NE · On-site
Title: IT Help Desk Technician Reporting Relationship: IT Manager General Summary of Responsibilities: The IT Help Desk Technician will be responsible, under the direction and guidance of the ...
New
IT Help Desk Technician
Alliance, NE · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Alliance, NE · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Scottsbluff, NE · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Scottsbluff, NE · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Specialist
Omaha, NE · On-site
$16 - $19/hr
Responding to questions from customers seeking help either via email, in person, or over the phone ... Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond ...
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IT Help Desk Specialist
Omaha, NE · On-site
$16 - $19/hr
Responding to questions from customers seeking help either via email, in person, or over the phone ... Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond ...
IT Support Associate
Lincoln, NE · On-site
$24.77/hr
This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support.
IT Support Associate
Lincoln, NE · On-site
$24.77/hr
This position coordinates day-to-day help desk operations and works collaboratively with college and NU Information Technology Services partners to ensure reliable technology services and support.
IT Support Technician
Omaha, NE · On-site
$20.50 - $28.25/hr
Job Summary: The IT Support Technician will play a critical role in providing comprehensive ... Serve as the first and sometimes only point of contact for IT and Help Desk inquiries ...
IT Support Technician
Omaha, NE · On-site
$20.50 - $28.25/hr
Job Summary: The IT Support Technician will play a critical role in providing comprehensive ... Serve as the first and sometimes only point of contact for IT and Help Desk inquiries ...
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Job Summary:The IT Support Technician will play a critical role in providing comprehensive ... Serve as the first and sometimes only point of contact for IT and Help Desk inquiries ...
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IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Job Summary:The IT Support Technician will play a critical role in providing comprehensive ... Serve as the first and sometimes only point of contact for IT and Help Desk inquiries ...
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Job Summary: The IT Support Technician will play a critical role in providing comprehensive ... Serve as the first and sometimes only point of contact for IT and Help Desk inquiries ...
IT Support Technician
Omaha, NE · On-site
$19.25 - $26.50/hr
Job Summary: The IT Support Technician will play a critical role in providing comprehensive ... Serve as the first and sometimes only point of contact for IT and Help Desk inquiries ...
IT Manager - Infrastructure HelpDesk- Tier II
Lincoln, NE · Hybrid
$130K/yr
The Tier 2 Manager leads a team of Help Desk Tier 2 associates delivering escalated support across ... Three or more years in an enterprise service desk or IT support role, including at least one year ...
IT Manager - Infrastructure HelpDesk- Tier II
Lincoln, NE · Hybrid
$130K/yr
The Tier 2 Manager leads a team of Help Desk Tier 2 associates delivering escalated support across ... Three or more years in an enterprise service desk or IT support role, including at least one year ...
IT Manager - Infrastructure HelpDesk- Tier II
Lincoln, NE · On-site
$130K/yr
The Tier 2 Manager leads a team of Help Desk Tier 2 associates delivering escalated support across ... Three or more years in an enterprise service desk or IT support role, including at least one year ...
IT Manager - Infrastructure HelpDesk- Tier II
Lincoln, NE · On-site
$130K/yr
The Tier 2 Manager leads a team of Help Desk Tier 2 associates delivering escalated support across ... Three or more years in an enterprise service desk or IT support role, including at least one year ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field - typically 2 ...
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field - typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field -- typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field - typically 2 ...
IT Auditor
Omaha, NE · On-site
... helping strengthen our control environment while providing independent, objective insights to ... Experience in IT audit, IT risk, cybersecurity, public accounting or a related field - typically 2 ...
IT Intern
Columbus, NE · On-site
$15.25 - $20.25/hr
IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or ... Duties and Responsibilities: 1. Staff Technology Support * Review assigned help requests ...
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IT Intern
Columbus, NE · On-site
$15.25 - $20.25/hr
IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or ... Duties and Responsibilities: 1. Staff Technology Support * Review assigned help requests ...
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IT Operations Technician
Norfolk, NE · On-site
$29 - $33/hr
Keep Manufacturing Connected-One System at a Time PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel ...
IT Operations Technician
Norfolk, NE · On-site
$29 - $33/hr
Keep Manufacturing Connected-One System at a Time PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel ...
IT Intern
Norfolk, NE · On-site
$14.75 - $19.75/hr
IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or ... Duties and Responsibilities: 1. Staff Technology Support * Review assigned help requests ...
New
Quick apply
IT Intern
Norfolk, NE · On-site
$14.75 - $19.75/hr
IT Support and Systems Intern Reports to: Director of Operations FLSA Status: Full-Time or ... Duties and Responsibilities: 1. Staff Technology Support * Review assigned help requests ...
New
IT Operations Technician
Norfolk, NE · On-site
$29 - $33/hr
Keep Manufacturing Connected--One System at a Time PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel ...
Quick apply
IT Operations Technician
Norfolk, NE · On-site
$29 - $33/hr
Keep Manufacturing Connected--One System at a Time PDS Tech Commercial is Partnering with a Leader in the Steel Industry to hire an IT Operations Technician to help Power the Backbone of Steel ...
It Helpdesk Representative information
What is the difference between It Helpdesk Representative vs Technical Support Specialist?
| Aspect | It Helpdesk Representative | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Helpdesk, call centers, remote support | On-site, remote, troubleshooting hardware/software |
| Employer & Industry | IT service providers, corporate IT departments | IT companies, tech support firms, corporate IT |
While both roles involve assisting users with technical issues, an It Helpdesk Representative primarily handles initial support and customer inquiries, often via phone or chat. A Technical Support Specialist typically provides more in-depth troubleshooting, including hardware and software diagnostics. Both roles require similar certifications and are found in similar environments, but the Specialist role often involves more technical expertise and problem resolution complexity.
IT Help Desk Technician
Alliance, NE • On-site
Box Butte General Hospital
• Health Care and Social Assistance • 201 - 500 employees201 - 500 employees
Full-time
Posted 3 days ago
New
Box Butte General Hospital rating
6.8
Based on 13 frontline employees who took The Breakroom Quiz
Job description
Title: IT Help Desk Technician
Reporting Relationship: IT Manager
General Summary of Responsibilities: The IT Help Desk Technician will be responsible, under the direction and guidance of the IT Manager, for providing hardware and software support, either via telephone or on-site for the hospital's information systems, televideo systems and telephone systems
Essential Job Functions:
• Maintains accurate, up-to-date, inventory of Hospital's Information technology assets including hardware, software, and cable plant.
• Prepare and installs new personal computers and other information technology devices
• Installs new software on computers/terminal servers at the direction of the Network Administrator
• Troubleshoots and repairs personal computers and peripherals across all hospital departments including printers. Performs diagnostic procedures to resolve issues and notifies staff and managers as appropriate as to the resolution of issues.
• Answers Help Desk phone calls, emails, and trouble tickets in the Sys-Aid. Prioritizes incoming request, tracks problems, follow up with users, and forward tasks to appropriate people when it is beyond the scope of the help desk.
• Operates information technology trouble desk, providing employees with telephone and remote connect assistance in solving hardware and software issues.
• Document all procedures/changes/how-to's
• Installs computer network cabling and terminates connections at patch panels and user outlets.
• Participates in IT on-call rotation as needed.
• Assist in maintaining and operation of Hospital's tele-video, telephone equipment.
• Assist Network Administrator in tasks assigned on Projects and Research and Development.
• Communicate effectively within our department on all project statuses.
Other Job Functions:
Other duties as may be assigned
Attendance Essential function of the position
Job Qualifications:
Education:
Required: High School Diploma or equivalent
Preferred: Completed a program in Information Technology at the High School Level
Experience:
Required: Demonstrated experience in information technology
Preferred: One or more years actively involved in PC maintenance, experience in Microsoft Server software and Microsoft Office products highly desirable
License/Certifications:
Required: None
Conditional: A+Certification, within one year of hire
Personal Skills:
Teamwork: Takes pride in the work, is on time and is professional
Teamwork: Takes initiative, is involved and accountable
Teamwork: Cooperates with and supports other team members; praises whenever possible
Customer: Acknowledges the customers' presence immediately and apologizes if they have been waiting
Customer: Respond to customer requests. If you cannot meet the request, relay the message to someone who can and notify the customer of what you have done
Communication: Be courteous and professional at all times including email and phone communications.
Respect: Treat one another as professionals with honesty and respect.
Post-offer/per-employment background check and drug screen are required.
Box Butte General Hospital is an Equal Opportunity Employer.
Reporting Relationship: IT Manager
General Summary of Responsibilities: The IT Help Desk Technician will be responsible, under the direction and guidance of the IT Manager, for providing hardware and software support, either via telephone or on-site for the hospital's information systems, televideo systems and telephone systems
Essential Job Functions:
• Maintains accurate, up-to-date, inventory of Hospital's Information technology assets including hardware, software, and cable plant.
• Prepare and installs new personal computers and other information technology devices
• Installs new software on computers/terminal servers at the direction of the Network Administrator
• Troubleshoots and repairs personal computers and peripherals across all hospital departments including printers. Performs diagnostic procedures to resolve issues and notifies staff and managers as appropriate as to the resolution of issues.
• Answers Help Desk phone calls, emails, and trouble tickets in the Sys-Aid. Prioritizes incoming request, tracks problems, follow up with users, and forward tasks to appropriate people when it is beyond the scope of the help desk.
• Operates information technology trouble desk, providing employees with telephone and remote connect assistance in solving hardware and software issues.
• Document all procedures/changes/how-to's
• Installs computer network cabling and terminates connections at patch panels and user outlets.
• Participates in IT on-call rotation as needed.
• Assist in maintaining and operation of Hospital's tele-video, telephone equipment.
• Assist Network Administrator in tasks assigned on Projects and Research and Development.
• Communicate effectively within our department on all project statuses.
Other Job Functions:
Other duties as may be assigned
Attendance Essential function of the position
Job Qualifications:
Education:
Required: High School Diploma or equivalent
Preferred: Completed a program in Information Technology at the High School Level
Experience:
Required: Demonstrated experience in information technology
Preferred: One or more years actively involved in PC maintenance, experience in Microsoft Server software and Microsoft Office products highly desirable
License/Certifications:
Required: None
Conditional: A+Certification, within one year of hire
Personal Skills:
Teamwork: Takes pride in the work, is on time and is professional
Teamwork: Takes initiative, is involved and accountable
Teamwork: Cooperates with and supports other team members; praises whenever possible
Customer: Acknowledges the customers' presence immediately and apologizes if they have been waiting
Customer: Respond to customer requests. If you cannot meet the request, relay the message to someone who can and notify the customer of what you have done
Communication: Be courteous and professional at all times including email and phone communications.
Respect: Treat one another as professionals with honesty and respect.
Post-offer/per-employment background check and drug screen are required.
Box Butte General Hospital is an Equal Opportunity Employer.
What Box Butte General Hospital employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Box Butte General Hospital
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
201 - 500 Employees
Headquarters location
Alliance, NE, US
Year founded
1976