ZipRecruiter

Log In

1

Help Desk Officer Jobs (NOW HIRING)

Government of the Virgin Islands

$41K/yr

Provides monthly reports, based on Help Desk System and other information. * Performs other related ... Supervision is provided by a higher level officer. The incumbent is responsible for problem ...

Allied Universal

Security Officer Front Desk

Newark, DE · On-site

$17.75/hr

As a Security Officer Front Desk in Newark, DE , you will serve and safeguard clients in a range of ... In this stationary role, you will help monitor entry activity, respond to security-related concerns ...

next page

Showing results 1-20

All JobsHelp Desk Officer Jobs

Help Desk Officer information

See salary details

$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

Help Desk Officers typically do not earn $2000 a day; such high daily rates are usually associated with specialized roles like consultants, senior IT contractors, or freelance professionals with advanced skills and certifications. These roles often require extensive experience, technical expertise, and sometimes working on a project basis or in high-demand environments.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

Is AI replacing IT's help desk?

Help Desk Officers support users by troubleshooting technical issues, and while AI tools can automate routine tasks like password resets and basic troubleshooting, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled staff to handle complex problems and provide personalized support.

What job makes $10,000 a month without a degree?

A Help Desk Officer typically does not earn $10,000 a month without a degree; most support roles pay lower salaries. High-paying jobs that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades, but they usually require experience, skills, or certifications rather than formal education. Achieving such income generally depends on performance, industry, and location.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What is the role of a helpdesk officer?

A help desk officer is responsible for providing technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge. The role typically involves working in an IT support environment and may require certifications like CompTIA A+.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.
More about Help Desk Officer jobs
What job categories do people searching Help Desk Officer jobs look for? The top searched job categories for Help Desk Officer jobs are:
Help Desk Officer jobs near you
Infographic showing various Help Desk Officer job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 43% Full Time, 13% Part Time, and 38% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.
SITEC - Help Desk Specialist - Little Creek, VA

SITEC - Help Desk Specialist - Little Creek, VA

Peraton

Virginia Beach, VA • On-site

$51K - $82K/yr

Full-time

Posted 8 days ago

Peraton rating

8.2

Company rating: 8.2 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

46th of 204 rated it services

Job description

ResponsibilitiesPeraton requires Help Desk Technicians to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - 3. Position is located in JEB Little Creek, VA.The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. The Help Desk provides support to users in resolving problems using help desk center tools. The responsibilities of the Help Desk may also include support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed by the Government. The Help Desk technician will provide EOC Site/Local help desk services and act as the POC for creating, responding to, and resolving end user incidents. This Technician will coordinate Incident Reports and Service Request resolutions with the proper personnel at the various site locations, while tracking resolutions from initiation to conclusion on behalf of the end user.Duties include but are not limited to:
  • Creating tickets within the IT Service Management (ITSM) tool
  • Troubleshooting and repairing end user devices
  • Installing and troubleshooting software
  • Re-imaging hardware
  • Performing shared file access maintenance
  • Maintaining accounts
  • Creating tokens
  • Resetting CAC/Token pins
  • Maintaining local registration authority capabilities
  • Providing information and tracking on IT Projects, ASIs, incidents, and changes that impact customers Ensuring incidents are routed and/or escalated to the appropriate support group
  • Escalating tickets to other IT support groups and/or vendor support
QualificationsRequired qualifications:
  • BS + 2 years of experience OR HS with 6 years of experience OR AA with 4 yrs of experience
  • DoD TS/SCI clearance is required
  • DoD 8570.01-M IAT II certification required
  • General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields
  • Specialized experience includes the management of help desks in a multi-user environment, a comprehensive understanding of PC operating systems, a working knowledge of network and electronic mail operations and prior supervision of help desk employees
  • Help Desk must have a demonstrated ability to communicate well both orally and in writing and have a positive customer service attitude
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Peraton logo

About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

View All Peraton Jobs

Apply