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Help Desk Officer Jobs (NOW HIRING)

Y-Tech

Help Desk Manager

Battle Creek, MI

... contracting officers, program managers, and senior leadership, while knowledge of emerging ... Manages helpdesk operations. 6. Relevant certification from a nationally recognized technical ...

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

... contracting officers, program managers, and senior leadership, while knowledge of emerging ... Manages helpdesk operations. 6. Relevant certification from a nationally recognized technical ...

Allied Universal

Security Officer Desk Console

Tampa, FL · On-site

$18.50/hr

As a Security Officer Desk Console in Tampa, FL , you will serve and safeguard clients in a range ... In this stationary role, you will help to deter incidents through professionalism, attention to ...

Allied Universal

Security Officer Desk Console

Tampa, FL · On-site

$18.50/hr

As a Security Officer Desk Console in Tampa, FL , you will serve and safeguard clients in a range ... In this stationary role, you will help to deter incidents through professionalism, attention to ...

Allied Universal

Security Officer Desk Console

Tampa, FL · On-site

$18.50/hr

As a Security Officer Desk Console in Tampa, FL , you will serve and safeguard clients in a range ... In this stationary role, you will help to deter incidents through professionalism, attention to ...

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Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

Is AI replacing IT's help desk?

Help Desk Officers play a key role in providing technical support and troubleshooting for users. While AI tools like chatbots and automated systems are increasingly used to handle routine queries, human help desk staff are still essential for complex issues, personalized assistance, and critical thinking tasks that require human judgment. AI is seen as a complement rather than a complete replacement for help desk roles in IT support environments.

What is the work of a help desk officer?

A help desk officer provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge of computer systems and software. The role typically involves working in an office environment and may require certifications such as CompTIA A+ or ITIL knowledge.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.

What jobs pay 4000 a week without a degree?

Help Desk Officers typically do not earn $4,000 a week without a degree; however, some high-paying roles in sales, real estate, or skilled trades can reach that level with experience and certifications. Jobs in these fields often require strong communication skills, technical knowledge, or specialized training rather than formal degrees.

How much does help desk pay?

The average help desk officer salary typically ranges from $40,000 to $55,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.
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Help Desk Officer jobs near you
Infographic showing various Help Desk Officer job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.
Security Officer Driver Reception Desk

Security Officer Driver Reception Desk

Allied Universal

Malvern, PA • On-site

$21/hr

Part-time

Retirement

Posted 6 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,519 frontline employees who took The Breakroom Quiz

69th of 108 rated security

Job description

Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.


Job Description

As a Security Officer Driver Reception Desk in Malvern, PA, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a premier financial institution location as a Front Desk Officer in a customer-facing, driving post. You will welcome visitors, manage access activity, and support security-related operations through clear communication and a professional presence. In our agile, reliable, and innovative culture, you will help create a welcoming environment while working with integrity and teamwork.

Position Type: Part Time

Pay Rate: $21.00 / Hour

Job Schedule:

DayTimeSat07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM

What You'll Do:

  • Provide customer service at the front desk by carrying out site-specific procedures, visitor processing, badge distribution, and other security-related support activities for a financial services location.
  • Monitor lobby and reception activity, verify identification and/or access credentials, and help to deter unauthorized entry in accordance with location policies.
  • Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, and communicate with site contacts and/or emergency responders when appropriate.
  • Maintain accurate front desk logs, report unusual activity or policy violations, and support employees, guests, and vendors with directions and general assistance.

Minimum Requirements:

  • A valid driver’s license is required in accordance with Allied Universal driver policy requirements.
  • Being comfortable using a computer or tablet is preferred.
  • Access control and badge experience is preferred.
  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver’s license will be required for driving positions only.

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.


Requisition ID
2026-1633051

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

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About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

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