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Help Desk Officer Jobs (NOW HIRING)

Mercyagedcare

Payroll Officer - Help Desk

Anoka, MN · On-site

Payroll Officer - Help Desk- HS - Mercy Health Australia Employment Type: Permanent full time Hours: Monday to Friday, 76 hour fortnight Salary: $90,000 package Location: Werribee Mercy Hospital - on ...

Allied Universal

Security Officer Desk Officer

Omaha, NE · On-site

$18/hr

As a Security Officer Desk Operations in Omaha, NE , you will serve and safeguard clients in a ... In our agile, reliable, and innovative team, you will help create a professional environment while ...

Government of the Virgin Islands

$41K/yr

An employee in this class works under the immediate supervision of a higher level officer. Some ... Provides monthly reports, based on Help Desk System and other information. Performs other related ...

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description: * Provide ... and CTO) management, processing, tracking and status reporting across all network enclaves;

ECS

Help Desk Shift Lead

Falls Church, VA · On-site

... officers, watch floor personnel, and cross-functional support teams to communicate impacts ... IT help desk operations, technical support leadership, or a closely related field, with ...

Government of the Virgin Islands

$41K/yr

Provides monthly reports, based on Help Desk System and other information. * Performs other related ... Supervision is provided by a higher level officer. The incumbent is responsible for problem ...

Allied Universal

Security Officer Entry Desk

Rochester, NY · On-site

$17.75/hr

As a Security Officer Entry Desk in Rochester, NY , you will serve and safeguard clients in a range ... Monitor lobby and reception area activity, verify identification and access permissions, and help ...

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Help Desk Officer information

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$53.3K

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How much do help desk officer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.
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Help Desk Officer jobs near you

Payroll Officer - Help Desk

Mercyagedcare

Anoka, MN • On-site

Full-time

Posted 3 days ago

Job description

Payroll Officer - Help Desk- HS - Mercy Health Australia
Employment Type: Permanent full time
Hours: Monday to Friday, 76 hour fortnight
Salary: $90,000 package
Location: Werribee Mercy Hospital - on site

Contact: Rubaiya Anika (HS Team Leader) AnikaR@Mercy.com.au)

Submit Resume, cover letter, and all relevant qualifications.

About the opportunity


As a Payroll Officer on site, you will work in our friendly and supportive payroll team and be responsible for accurately processing and managing payroll fortnightly. You will work closely with our HR & finance team to ensure compliance with all relevant regulations and provide exceptional service to our staff.

Key Responsibilities

  • Accurately process end-to-end payroll for 2000+ employees on a fortnightly basis.

  • Maintain and update employee records in the payroll system.

  • Handle payroll-related queries from employees and provide timely resolution.

  • Prepare reconciliations for leave balances and backpays.

  • Collaborate with HR and finance teams to streamline payroll processes and enhance accuracy.

  • Interpret complex EBA's and Awards.

  • Process terminations.

What you'll bring

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, you will build something here and find your place in a team of 10,000 hearts.

To thrive in this role, you will have:

  • Excellent payroll knowledge, time management, organizational and communication skills, with the ability to adapt and problem solve.

  • A compassionate and positive approach to customer service.

  • The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

You will also be required to provide evidence of, or be in the process of obtaining:

  • A current Police Record Check.


Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people's lives - and your career.

Are you ready to apply for this role? Click Apply now.

Equality, Diversity & Inclusion


We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia, and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We're proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.

Apply