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Help Desk Officer Jobs (NOW HIRING)

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description: * Provide ... and CTO) management, processing, tracking and status reporting across all network enclaves;

ECS

Help Desk Shift Lead

Falls Church, VA · On-site

... officers, watch floor personnel, and cross-functional support teams to communicate impacts ... IT help desk operations, technical support leadership, or a closely related field, with ...

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Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Jun 30, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What jobs pay $2000 a day?

Help Desk Officers typically do not earn $2000 a day; such high daily rates are usually associated with specialized roles like consultants, senior IT contractors, or freelance professionals with advanced skills and certifications. These roles often require extensive experience, technical expertise, and sometimes working on a project basis or in high-demand environments.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

Is AI replacing IT's help desk?

Help Desk Officers support users by troubleshooting technical issues, and while AI tools can automate routine tasks like password resets and basic troubleshooting, they do not fully replace the need for human intervention. AI enhances efficiency but requires skilled staff to handle complex problems and provide personalized support.

What job makes $10,000 a month without a degree?

A Help Desk Officer typically does not earn $10,000 a month without a degree; most support roles pay lower salaries. High-paying jobs that can reach this level without a degree often involve sales, entrepreneurship, or specialized trades, but they usually require experience, skills, or certifications rather than formal education. Achieving such income generally depends on performance, industry, and location.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What is the role of a helpdesk officer?

A help desk officer is responsible for providing technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge. The role typically involves working in an IT support environment and may require certifications like CompTIA A+.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.
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What job categories do people searching Help Desk Officer jobs look for? The top searched job categories for Help Desk Officer jobs are:
Help Desk Officer jobs near you
Infographic showing various Help Desk Officer job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 1% Part Time, 1% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.
Help Desk Analyst II

Help Desk Analyst II

Sentar

Shaw Air Force Base, SC • On-site

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.
Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina!
Role Description:
  • Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
  • Assist with management SIPR PKI program.
  • Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits.
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

Qualifications:
Clearance Level: Secret
Certifications: DoD IAT Level 2 (Security +) or higher
Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent).
Experience:
Recommended experience with the following:
-Assisting large number of users across multiple networks
-Troubleshooting various network and mobile devices, trusted thing clients
-Help Desk Remedy ticketing
-Installation of various IT hardware
Benefits at Sentar:
In addition to a great culture, Sentar not only fosters an inclusive work environment but also offers an extensive benefits package designed to cater to the well-being of its employees and their families.
  • Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
  • Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
  • Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
  • Generous 401(k) match
  • Competitive PTO plan that graduates quickly with years of service
  • Other leave programs; holiday schedule along with bereavement, jury and military duty
  • Mental health awareness programs
  • Tuition reimbursement
  • Professional development reimbursement
  • Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.
Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities
Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.
We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.
Build, Innovate, Secure Your Career at Sentar.

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