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Help Desk Officer Jobs (NOW HIRING)

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description: * Provide ... and CTO) management, processing, tracking and status reporting across all network enclaves;

Peraton

$80K - $128K/yr

... O/J6, and end-users with high-quality IT platform and network services over an eight-year period ... About The Role Peraton requires Help Desk Technicians to support the Special Operation Command ...

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How much do help desk officer jobs pay per year?

As of Jul 22, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

Is AI replacing IT's help desk?

Help Desk Officers play a key role in providing technical support and troubleshooting for users. While AI tools like chatbots and automated systems are increasingly used to handle routine queries, human help desk staff are still essential for complex issues, personalized assistance, and critical thinking tasks that require human judgment. AI is seen as a complement rather than a complete replacement for help desk roles in IT support environments.

What is the work of a help desk officer?

A help desk officer provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge of computer systems and software. The role typically involves working in an office environment and may require certifications such as CompTIA A+ or ITIL knowledge.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.

What jobs pay 4000 a week without a degree?

Help Desk Officers typically do not earn $4,000 a week without a degree; however, some high-paying roles in sales, real estate, or skilled trades can reach that level with experience and certifications. Jobs in these fields often require strong communication skills, technical knowledge, or specialized training rather than formal degrees.

How much does help desk pay?

The average help desk officer salary typically ranges from $40,000 to $55,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.
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What job categories do people searching Help Desk Officer jobs look for? The top searched job categories for Help Desk Officer jobs are:
Help Desk Officer jobs near you
Infographic showing various Help Desk Officer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.
Help Desk Student Assistant

Help Desk Student Assistant

University of Florida

Gainesville, FL • On-site

$15/hr

Full-time

Posted 9 days ago

University Of Florida rating

7.2

Company rating: 7.2 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

351st of 560 rated colleges and universities

Job description

Help Desk Student Assistant
Job no: 540588
Work type: Student Ast
Location: Main Campus (Gainesville, FL)
Categories: Information Technology, Office/Administrative/Fiscal Support
Department:14200350 - IT-AT UF HELP DESK CUST SVC
Classification Title:
STU AST - NON-CLERICAL & ADMIN
Classification Minimum Requirements:
Must be at least 18 years of age
UF Student Assistant
This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.
OPS
Must have a high school diploma or equivalent.
Job Description:
UF Information Technology (UFIT) is currently seeking an entry-level Help Desk Student Assistant to join the Computing Help Desk team under Academic Technology, a unit within UFIT. This position has a $15 per hour starting rate of pay. This position is centrally located on UF's campus at the HUB, 1765 Stadium Road, and provides assistance via phone, email, live chat, and walk-in consulting.
UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator.
Our student assistants are responsible for delivering excellent client service for the UF community of faculty, staff, and students. Ideal candidates have good communication skills, are eager to learn, and are customer-service oriented.
Some key responsibilities and characteristics of this position are:
  • Assisting clients with Gatorlink account issues such as account creation, password resets, and multi-factor authentication.
  • Assisting with email, wireless, and VPN support.
  • Helping triage issues to better assist faculty, staff, students, and alumni.

About UF Information Technology
Led by Senior Vice President and CIO Elias Eldayrie, the nine departments comprising UFIT are: Academic Technology; AI² Center; Applications, Development, and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching, learning, research, and service on campus and across the region with state-of-the-art enterprise IT systems, including SEC and SUS universities, and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance, visit https://it.ufl.edu/about-ufit/strategic-plan/.
About the University of Florida
One of America's all-around best universities, the University of Florida drives future-making education, eye-opening discoveries, life-saving health care, and community-building collaboration for our state, our nation, and our world. UF is in Gainesville, a city of approximately 150,000 residents in North-Central Florida, 50 miles from Florida's West Coast, 67 miles from the Atlantic Ocean, and within a 2-hour drive to large metropolitan areas (Orlando, Tampa, Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities, including hiking, biking, and nature photography. UF's large college sports programs, museums, and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville.
Expected Salary:
$15 an hour
Required Qualifications:
Must be at least 18 years of age
UF Student Assistant
This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.
OPS
Must have a high school diploma or equivalent.
Preferred:
The ideal candidate will possess the following education, experience, and skills:
  • Prior customer service experience
  • Eagerness and ability to learn
  • Comfortable with technology
  • Ability to commit to working through Summer 2027 or beyond

Special Instructions to Applicants:
Work visa sponsorship is not available for this position
This is not a remote work position and is located in Gainesville, FL.
A Level 1 Criminal Background Screening is required.
Applicants are required to submit the following with their application:
  • Cover Letter
  • Resume
  • List of professional references with contact information (Minimum of 3 with one from a previous or current supervisor)

Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required:No
Advertised: 14 Jul 2026 Eastern Daylight Time
Applications close: 24 Jul 2026 Eastern Daylight Time
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About University of Florida

Sourced by ZipRecruiter

The University of Florida is one of the top ranked public universities in the United States (ranked top 5 amongst public universities in 2023 US news and world report). It is one of only a few comprehensive universities, having medical, veterinary, dental, nursing, public health, and engineering disciplines all co-localized on the same, contiguous campus to facilitate interdisciplinary collaboration. Gainesville is located in the northern region of Florida, within 1-1.5 hours of each coast, and just 1.5-2 hours to Orlando and Tampa. It is a small to medium-sized city with a low cost of living, excellent public and private schools, and southern hospitality. While Gainesville is widely recognized as the home of the Gators, it is quickly becoming known as a center for innovation and a place with a lifestyle that's comfortable for families, yet attractive for young professionals.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Gainesville, FL, US

Year founded

1853

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