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Help Desk Officer Jobs (NOW HIRING)

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina! Role Description: * Provide ... and CTO) management, processing, tracking and status reporting across all network enclaves;

Peraton

$80K - $128K/yr

... O/J6, and end-users with high-quality IT platform and network services over an eight-year period ... About The Role Peraton requires Help Desk Technicians to support the Special Operation Command ...

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Help Desk Officer information

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$22K

$53.3K

$102.5K

How much do help desk officer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for help desk officer in the United States is $53,266.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,500.00 and $60,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Officer, and why are they important?

To thrive as a Help Desk Officer, you need strong troubleshooting abilities, foundational IT knowledge, and typically a degree or certification in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues. These skills ensure prompt and reliable technical support, leading to greater user satisfaction and smooth business operations.

Is AI replacing IT's help desk?

Help Desk Officers play a key role in providing technical support and troubleshooting for users. While AI tools like chatbots and automated systems are increasingly used to handle routine queries, human help desk staff are still essential for complex issues, personalized assistance, and critical thinking tasks that require human judgment. AI is seen as a complement rather than a complete replacement for help desk roles in IT support environments.

What is the work of a help desk officer?

A help desk officer provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often document incidents using ticketing systems, requiring good communication skills and technical knowledge of computer systems and software. The role typically involves working in an office environment and may require certifications such as CompTIA A+ or ITIL knowledge.

What are Help Desk Officers?

Help Desk Officers are IT professionals responsible for providing technical support and assistance to users within an organization or to customers. They troubleshoot hardware, software, and network issues, answer queries, and guide users in resolving technical problems. Their role is crucial in ensuring that IT systems run smoothly and efficiently, often acting as the first point of contact for any technical concerns. They may resolve issues remotely, via phone, email, or in person, and escalate complex problems to higher-level technical staff if needed.

What are some common challenges Help Desk Officers face when supporting users, and how can they effectively address them?

Help Desk Officers often encounter challenges such as managing a high volume of support requests, dealing with frustrated users, and troubleshooting complex or unfamiliar technical issues. To address these challenges, it's important to prioritize requests based on urgency, communicate clearly and empathetically with users, and utilize available knowledge bases and escalation procedures when needed. Building strong problem-solving skills and staying updated on the organization's systems and software also help effectively resolve issues and provide excellent customer support.

What jobs pay 4000 a week without a degree?

Help Desk Officers typically do not earn $4,000 a week without a degree; however, some high-paying roles in sales, real estate, or skilled trades can reach that level with experience and certifications. Jobs in these fields often require strong communication skills, technical knowledge, or specialized training rather than formal degrees.

How much does help desk pay?

The average help desk officer salary typically ranges from $40,000 to $55,000 annually, depending on experience, certifications, and the employer. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ can earn higher wages.
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What job categories do people searching Help Desk Officer jobs look for? The top searched job categories for Help Desk Officer jobs are:
Help Desk Officer jobs near you
Infographic showing various Help Desk Officer job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,266 per year, or $25.6 per hour.
Help Desk Specialist I with Security Clearance

Help Desk Specialist I with Security Clearance

Cherokee Federal

Washington, DC • On-site

$100K - $111K/yr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Help Desk Specialist This position requires an active Top Secret clearance to be considered. A government contract requires that this position be restricted to U.S. citizens or legal permanent residents. You must provide documentation that you are a U.S. citizen or legal permanent resident to qualify. Join our team as a Help Desk/GSO Specialist supporting the Office of the Chief of Protocol (S/CPR). In this role, you will provide IT help desk support, troubleshoot technical issues, and assist with General Services Officer (GSO) functions to ensure smooth office operations for a dynamic team of 75-80 personnel. This is an opportunity to contribute to technology solutions while supporting critical administrative and facility management processes. Compensation & Benefits: Estimated Starting Salary Range for Help Desk Specialist : $100,000- $111,944.19 Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Help Desk Specialist Responsibilities Include: * Provide end-user IT support for hardware, software, and network issues.
* Respond to technical support requests via phone, email, and in-person interactions.
* Troubleshoot, research, and resolve problems; document and track resolutions.
* Deliver second-tier support for PC, server, and mainframe applications.
* Collaborate with network services, software engineering, and application development teams.
* Recommend system modifications to reduce recurring issues.
* Assist with IT development for internal applications and tracking systems.
* Support GSO functions, including maintaining inventory, coordinating office events, and optimizing office operations.
* Ensure timely resolution of technical problems and supervise help desk operations.
* Performs other job-related duties as assigned Help Desk Specialist Experience, Education, Skills, Abilities requested: * High school diploma preferred; additional technical certifications a plus.
* Minimum of two years of experience at the Department of State as a System Administrator.
* Experience teaching, coaching, or mentoring personnel in State Department systems and regulations.
* Strong problem-solving, organizational, communication, and interpersonal skills.
* Proficiency in qualitative and quantitative research methods.
* Ability to manage multiple tasks, work independently, and coordinate across teams.
* Proficiency in English (written and spoken) and Microsoft Office Suite.
* Must pass pre-employment qualifications of Cherokee Federal Company Information: Cherokee Nation System Solutions (CNSS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNSS , visit cherokee-federal.com. #CherokeeFederal #LI-SM2 #AppC Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. * Keywords: IT support, help desk, GSO, system administration, troubleshooting
* Similar Job Titles: IT Support Specialist, Systems Administrator, Desktop Support Technician, Network Support Specialist, Technical Support Analyst Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations.
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About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

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