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Tech Support Help Desk Jobs (NOW HIRING)

TEKsystems

Help Desk Support

Olathe, KS · On-site

$17.32 - $18.95/hr

This is an excellent opportunity for individuals looking to build a strong foundation in IT support ... Help Desk / Service Desk support * Customer service and end-user communication * Troubleshooting ...

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

TCS Education System

IT Support Analyst

Pasadena, CA · On-site

The IT Support Analyst supports faculty, staff, and students by resolving technology issues ... Experience supporting Zendesk or a similar help desk ticketing platform. * Experience in ...

Ubertal Inc

Senior Help Desk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

Senior Help Desk System Analyst | IT Support & End-User Services Location: Onsite -- Atlanta, GA Duration: Contract | Full-Time | 13-Month Contract We are hiring an experienced Help Desk System ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations ... This role also serves as a bridge between IT support staff and the broader IT organization ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

SiloSmashers

Help Desk Manager

Arlington, VA · Hybrid

Supervise Tier 1/2 support staff * Develop help desk procedures * Monitor metrics and implement improvements Minimum Requirements: * 8+ years of IT support experience, with 4+ in management

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Tech Support Help Desk information

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How much do tech support help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for tech support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is a helpdesk a stressful job?

A help desk technician role can be stressful due to high call volumes, urgent technical issues, and the need for quick problem resolution. However, stress levels vary depending on the work environment, workload, and individual skills in troubleshooting and communication.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace the role of a Tech Support Help Desk professional. Human technicians are still essential for complex issues, customer interaction, and decision-making that require critical thinking and empathy. Help desk roles often involve managing AI tools, troubleshooting software, and providing personalized support, making AI a complement rather than a complete replacement.

What jobs pay $2000 a day?

In the context of a Tech Support Help Desk role, earning $2000 a day is uncommon and typically associated with highly specialized or freelance IT consulting, cybersecurity experts, or senior IT management positions. These roles often require advanced certifications, extensive experience, and may involve contract work or consulting projects. Most standard help desk positions do not reach this level of daily pay.

What are the key skills and qualifications needed to thrive as a Tech Support Help Desk professional, and why are they important?

To thrive as a Tech Support Help Desk professional, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and diffuse stressful situations. These skills ensure timely, accurate resolution of technical issues and create positive user experiences, which are crucial for organizational productivity.

What is a Tech Support Help Desk?

A Tech Support Help Desk is a service that provides technical assistance and support to users experiencing issues with computer systems, software, hardware, or other technology products. Help desk professionals troubleshoot problems, answer questions, and guide users through solutions, often remotely. They serve as the first point of contact for technical problems, helping to ensure that technology runs smoothly and efficiently for individuals and organizations. Tech Support Help Desk teams are essential in minimizing downtime and maintaining productivity.

What are some common challenges faced by Tech Support Help Desk professionals, and how can they be overcome?

Tech Support Help Desk professionals often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and communicating effectively with users of varying technical backgrounds. Staying organized, prioritizing tasks, and maintaining a calm, empathetic demeanor can help manage stress and ensure efficient problem resolution. Continuous learning and collaboration with colleagues are also essential for troubleshooting unfamiliar issues and delivering high-quality support.

What does a help desk support technician do?

A help desk support technician provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They often use remote tools and troubleshooting procedures, and may document support cases for future reference. Strong communication skills and knowledge of operating systems and common software are essential for this role.
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Tech Support Help Desk jobs near you
Service Desk Technology Support Analyst

Service Desk Technology Support Analyst

Sonoma Consulting Inc.

Elk Grove Village, IL

Full-time

Posted 17 days ago

Job description

Company Description

Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.

Job Description

Job Title: Service Desk Technology Support Analyst

Location: Elk Grove Village, Illinois

Duration: Fulltime Permanent (Direct Hire)

Position Summary:

We are looking for a highly motivated Technical Support Analyst to join our Service Desk IT support team. The Service Desk provides technology delivery and support services to the entire organization. The team is the main point of contact for IT service requests and problem resolution. As a member of this team, you will be involved in managing endpoint technologies and environments and you will have an opportunity to specialize in supporting specific business systems. This position is aimed for an individual whose career goals target leadership and project management.

The candidate should have a high degree of customer service and technical aptitude. This position requires familiarity with providing desktop and ERP system support for a mid-size to large organization. You will use your discretion, experience and judgment to plan and accomplish you team's and individual objectives. The candidate must be comfortable working under minimal supervision. Periodic travel to remote plants located throughout North America (including Canada) is expected. This position is based at our corporate office in Elk Grove Village, Illinois and reports to the Technology Delivery and Support Services Manager.

Essential Duties and Responsibilities:

Provide initial Service Desk support for ERP systems and user-facing IT related hardware and software.


Administer Active Directory for end users (i.e. creating, updating, and removing user accounts).


Maintain ownership of assigned tickets to ensure Service Level Agreement standards are met.


Manage specific Endpoint environments (i.e. security patching, mobile device mgmt., asset mgmt.).


Research emerging IT technologies and recommend technology solutions.


Support and participate in projects and software implementations.


Promote existing IT policies, standards and adaptation of technology.


Maintain and develop documentation for system processes and procedures.


Escalate urgent issues to higher tier support if unable to address the issue directly.



Qualifications
Essential Skills and Qualifications:
Bachelor Degree in computer related filed and 2-4 years of relevant experience.
Proven understanding of fundamentals of ERP systems.
Solid understanding of ITIL framework.
Proven understanding of Operating Systems including Windows 7, Mac OS X.
Fundamental network troubleshooting skills (TCP/IP, DNS, DHCP).
Experience working within Active Directory and Microsoft Exchange.
Computer hardware repair and upgrade skills.
Strong ability to effectively communicate with users and write user documentation.
Ability to work within project teams throughout the business.
Desirable Skills and Qualifications:
Fundamental understanding of Cisco IP Telephony (Call Manager, Unity).
Experience with Microsoft Configuration Manager.
A track record of successfully implementing and completing IT projects.
Familiarity with administering EDI transactions is a plus.
Experience leading projects and/or teams is a plus.

Qualifications

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.


Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Additional Information

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Job Title: Servicedesk /Service desk / helpdesk / help desk / IT Support / PC technician / Desktop/ Desk Side

Skills: ERP, MAC, hardware, Support, EDI, Cisco.

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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