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Apple Help Desk Jobs (NOW HIRING)

BRS

Help Desk Technician

Jacksonville, FL · On-site

$18.50 - $25/hr

Vista Defense Technologies is currently hiring a Help Desk Technician to support their ongoing ... and voice Apple iOS, Android and Blackberry device applications. • Ability to maintain an ...

BRS

Help Desk Technician

Jacksonville, FL · On-site

$18.50 - $25/hr

Vista Defense Technologies is currently hiring a Help Desk Technician to support their ongoing ... and voice Apple iOS, Android and Blackberry device applications. • Ability to maintain an ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Apple Certified Support Professional (ACSP) Compensation The compensation range for this position ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Apple Certified Support Professional (ACSP) Compensation The compensation range for this position ...

Sheldon ISD

Help Desk Specialist

Houston, TX

$30K/yr

Primary Purpose Provide first-level technical support for the district help desk, addressing ... Experienced in Microsoft, Google, and Apple environments. PREFERRED * Associate degree in a ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site

$26 - $33/hr

Overview The Help Desk Specialist will act as the first point of contact for technical assistance ... Apple Certified Support Professional (ACSP) Compensation The compensation range for this position ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Apple workstations running Mac OSX. And mobile devices running iOS, iPad OS, and Android OS are ...

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Apple workstations running Mac OSX. And mobile devices running iOS, iPad OS, and Android OS are ...

Tactacam

IT Help Desk Technician

Billings, MT

We are seeking a motivated and detail-oriented IT Help Desk Technician to join our growing team at ... Jamf - Apple MDM * Microsoft Intune - Windows/cross-platform MDM * Google Workspace - Gmail, Drive ...

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How much do apple help desk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for apple help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

How much do Apple support people get paid?

Apple Help Desk support staff typically earn an hourly wage ranging from $15 to $25, depending on experience and location. Salaries can vary based on the level of technical skills, certifications, and whether the role is full-time or part-time.

Is it difficult to get hired at Apple?

Getting hired as an Apple Help Desk technician can be competitive, as the company seeks candidates with strong customer service skills, technical knowledge, and relevant certifications. The hiring process typically involves multiple interviews and assessments to evaluate technical ability and communication skills.

Does Apple have help desk jobs?

Yes, Apple offers help desk jobs such as AppleCare Advisor and technical support roles. These positions typically require strong customer service skills, technical knowledge of Apple products, and may involve working in call centers or support centers with scheduled shifts.

Can I work at Apple with no experience?

Apple Help Desk positions typically require some technical knowledge and customer service skills, but prior experience is not always mandatory. Entry-level roles may provide training, and having a basic understanding of Apple products and troubleshooting can be beneficial for applicants. Certifications like Apple Certified Support Professional (ACSP) can also improve chances but are not always required for entry-level positions.

What are some typical challenges faced by Apple Help Desk professionals, and how can they effectively address them?

Apple Help Desk professionals often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing high call volumes, and assisting users with varying levels of technical expertise. Success in this role requires strong problem-solving skills, patience, and effective communication to explain complex solutions in a user-friendly manner. Staying current with Apple product updates and collaborating with teammates for knowledge sharing can also help address less common or more complex issues efficiently.

What is the difference between Apple Help Desk vs Apple Support Specialist?

AspectApple Help DeskApple Support Specialist
CertificationsBasic Apple certifications, customer service skillsApple Certified Support Professional (ACSP), technical certifications
Work EnvironmentHelp desks, call centers, on-site supportRetail stores, remote support, on-site troubleshooting
Employer & Industry UsageApple retail stores, authorized service providersApple retail stores, corporate support teams

Apple Help Desk roles focus on customer service and basic troubleshooting, often in call centers or help desks. Apple Support Specialists typically have more technical certifications and handle complex issues, working in retail or remote environments. Both roles serve Apple customers but differ in technical depth and work setting.

What is an Apple Help Desk?

An Apple Help Desk is a support service that assists users with Apple products, such as Mac computers, iPhones, iPads, and software like macOS and iOS. The help desk provides troubleshooting, technical support, and guidance for resolving issues related to Apple hardware and software. It can be accessed by individuals, businesses, or educational institutions seeking expert advice or solutions for their Apple devices. Support may be available via phone, chat, email, or in-person at Apple Stores or authorized service providers.

What are the key skills and qualifications needed to thrive as an Apple Help Desk professional, and why are they important?

To thrive as an Apple Help Desk professional, you need strong troubleshooting skills, in-depth knowledge of Apple hardware and software, and typically a background in IT support or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, macOS, iOS, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver high-quality support and build trust with users. These skills are crucial for ensuring user satisfaction, minimizing downtime, and maintaining the performance of Apple devices in a business or consumer environment.
More about Apple Help Desk jobs
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What job categories do people searching Apple Help Desk jobs look for? The top searched job categories for Apple Help Desk jobs are:
Apple Help Desk jobs near you

Help Desk Support Specialist

Middleground It

Chicago, IL • On-site

Full-time

Re-posted 19 days ago

Job description

We are a small and rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced IT services to clients in the Chicago area, including industries such as Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast paced and this position requires quick thinking and a "can do" attitude. We are looking for an eager, hungry, and motivated individual for full time salaried employment who is willing to work hard and be a team player.
In this help desk support specialist opportunity, the ideal candidate will be responsible for providing Windows based technical support to end-users on a variety of issues under the guidance of senior engineers. Most technical support will be either from our office or on-site at client locations in the Chicago area. This support will involve responding to telephone calls and e-mails and then identifying, researching, and resolving technical problems with Microsoft Windows related software and PC Hardware.
This role will provide help desk coverage for 40 hours a week, with occasional after hours or weekend scheduled work and upgrades.
The duties of the Help Desk Support Specialist position include, but are not limited to the following:
-Provide local and telephone technical support to over 1000 end users
-Utilize the Connectwise ticketing system
-Deploy computers and peripherals (computers, monitors, printers, etc.)
-Install software packages on PC's and Laptops
-Upgrade hardware on PC's & Laptops
-Troubleshoot software applications
-Create and maintain detailed documentation in our software (instruction guides, policies, procedures)
-Manage document library and inventory of assets
-Support senior engineers
Qualifications:
-Preferred Bachelors or Associates degree/or equivalent experience
Physical Requirements:
-Ability to lift and carry up to 75 lbs
Required Skills:
-1 year Experience with Microsoft Windows 7/8/10
-1 year Experience with Microsoft Office 2010/2013 (Specifically MS Outlook, Word & Excel)
-1 year Experience with setting up, configuring & troubleshooting PC & Laptop Hardware
-Knowledge of basic Microsoft Windows Server 2008/2012
-Knowledge of basic TCP/IP Networking
-Knowledge of Office365
-Knowledge of ticketing systems (Connectwise a huge plus)
-Troubleshooting experience with Printers/Scanners
-Understanding of Internet applications IE, Firefox, HTML and Internet protocols
-Reliable, enthusiastic individual with great phone etiquette
-Professional appearance and behavior, including punctuality
-Excellent written and oral communication skills
-Hungry desire to succeed and vastly improve IT skills
-Ability to work unsupervised and make good use of free time when no help desk is needed
Preferred Skills:
-Apple Mac OSX experience a plus
-4-year degree in IT/CS a plus
Compensation:
You will learn an immense number of things at our company. You will be trained on the latest and greatest technologies and be exposed to many new challenges.
Your skills will be tested. Background will be checked. Drug testing may be requested.
Please send your resume and contact information, and one recent IT project you completed. Failure to follow directions will result in the deletion of your email.
This will be a W2 salary position.
Passionate and forward thinking group of IT professionals
EOE
Ideal candidate will live close to the downtown Chicago
Please, no recruiters.
**posting will be deleted only once the position has been filed. if posting still up, job still available**

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