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Apple Help Desk Jobs (NOW HIRING)

Entarian

Help Desk Specialist

Silver Spring, MD · On-site

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Apple workstations running Mac OSX. And mobile devices running iOS, iPad OS, and Android OS are ...

Entarian

Help Desk Specialist

Silver Spring, MD

$25 - $28/hr

Overview/ Job Responsibilities Entarian is seeking a Help Desk Specialist to support NOAA ... Apple workstations running Mac OSX. And mobile devices running iOS, iPad OS, and Android OS are ...

wistar

Help Desk Analyst

Institute, WI · On-site

$19.75 - $27/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

The Wistar Institute

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst is primarily responsible for configuration, installation, and the support of ... Manufacturer (Dell, HP, Apple) and/or IT Certifications (CompTIA ITF+, A+, Network+, Security+

ATLANTICUS

Help Desk Engineer

Atlanta, GA

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our ... Microsoft, Apple, or CompTIA certifications are a plus. * Experience supporting enterprise ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... Apple iPhone, iPad and Mobile Device Management knowledge. * Triage copier/printer and other ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... Apple iPhone, iPad and Mobile Device Management knowledge. * Triage copier/printer and other ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$22.79 - $34.18/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... Apple iPhone, iPad and Mobile Device Management knowledge. * Triage copier/printer and other ...

NEOGOV

Help Desk (Information Technology)

Midland, TX · On-site

The Help Desk role involves being the first point of contact for County users seeking technical ... Apple device registration and setup. • Process mail and incoming inventory • Report any work ...

DR Horton, Inc.

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Windows/Android/Apple phone support experience a plus * Experience with VNC, Cisco AnyConnect, or ...

DR Horton

Help Desk Specialist I

Arlington, TX · On-site

Horton, Inc. is currently looking for a Help Desk Specialist I . The right candidate will be ... Windows/Android/Apple phone support experience a plus * Experience with VNC, Cisco AnyConnect, or ...

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Apple Help Desk information

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How much do apple help desk jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for apple help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is an Apple Help Desk?

An Apple Help Desk is a support service that assists users with Apple products, such as Mac computers, iPhones, iPads, and software like macOS and iOS. The help desk provides troubleshooting, technical support, and guidance for resolving issues related to Apple hardware and software. It can be accessed by individuals, businesses, or educational institutions seeking expert advice or solutions for their Apple devices. Support may be available via phone, chat, email, or in-person at Apple Stores or authorized service providers.

What are the key skills and qualifications needed to thrive as an Apple Help Desk professional, and why are they important?

To thrive as an Apple Help Desk professional, you need strong troubleshooting skills, in-depth knowledge of Apple hardware and software, and typically a background in IT support or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with Apple Remote Desktop, macOS, iOS, and ticketing systems is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver high-quality support and build trust with users. These skills are crucial for ensuring user satisfaction, minimizing downtime, and maintaining the performance of Apple devices in a business or consumer environment.

What are some typical challenges faced by Apple Help Desk professionals, and how can they effectively address them?

Apple Help Desk professionals often encounter challenges such as troubleshooting a wide range of hardware and software issues, managing high call volumes, and assisting users with varying levels of technical expertise. Success in this role requires strong problem-solving skills, patience, and effective communication to explain complex solutions in a user-friendly manner. Staying current with Apple product updates and collaborating with teammates for knowledge sharing can also help address less common or more complex issues efficiently.

What is the difference between Apple Help Desk vs Apple Support Specialist?

AspectApple Help DeskApple Support Specialist
CertificationsBasic Apple certifications, customer service skillsApple Certified Support Professional (ACSP), technical certifications
Work EnvironmentHelp desks, call centers, on-site supportRetail stores, remote support, on-site troubleshooting
Employer & Industry UsageApple retail stores, authorized service providersApple retail stores, corporate support teams

Apple Help Desk roles focus on customer service and basic troubleshooting, often in call centers or help desks. Apple Support Specialists typically have more technical certifications and handle complex issues, working in retail or remote environments. Both roles serve Apple customers but differ in technical depth and work setting.

More about Apple Help Desk jobs

What cities are hiring for Apple Help Desk jobs?

Cities with the most Apple Help Desk job openings:

What states have the most Apple Help Desk jobs?

States with the most job openings for Apple Help Desk jobs include:

What job categories do people searching Apple Help Desk jobs look for?

The top searched job categories for Apple Help Desk jobs are:

Apple Help Desk jobs near you
Infographic showing various Apple Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Specialist

Entarian

Silver Spring, MD • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Overview/ Job Responsibilities
Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk. The NMFS Service Desk Support (Service Desk) is currently the initial point of contact for information technology and program support services for NMFS programs and staff based at the headquarters in Silver Spring, Maryland. In addition to the headquarters staff, the service desk provides remote desktop support to over 300 seafood inspection staff and law enforcement agents located throughout the United States. Program support requires basic understanding of the various systems supporting the organizational mission, basic data analysis, and some reporting. This team is the primary point of contact for IT inquiries that may result in service requests and incident resolution. The current predominant operating system in the NMFS Headquarters user environment is Windows 10. A small subset of supported users are assigned Apple workstations running Mac OSX. And mobile devices running iOS, iPad OS, and Android OS are deployed and supported within the agency. The team also supports video teleconference capability used by various NMFS executives on a variety of platforms, including but not limited to: Google Meet, Cisco WebEx, Adobe Connect, GoToWebinar.
Duties include:
  • Workstation security patching
  • Produce routine and ad hoc security artifacts
  • Generate activity and metrics reports
  • Provide support for issues escalated from Tier 2
  • Serve as point of escalation for complex technical incidents and requests
  • Lead software testing and approval activities
  • Support Mac workstations
  • Issue remediation and request triaging for custom applications
  • Mobile device support
  • Provide meeting support
  • Support other CX activities and projects
  • Support other NMFS project teams during implementation and testing of changes or enhancements to the NMFS LAN and applications.
  • Lead small projects
  • Google Voice / Mail administrator
  • Limited Active Directory account management
  • Develop, institute, and maintain Standard Operating Procedures (SOP) in the areas of incident management, service requests and Application Support services.
  • Participate in the NMFS change control board meetings and provide user support impact assessment on proposed system change requests.

The hourly rate for this position is approximately $25 - 28/hr.
Work will be completed on-site at NOAA's Silver Spring, MD location.
Minimum Qualifications
  • BS in Information Technology, related discipline, or equivalent.
  • 2+ Years' experience in relevant professional experience supporting Tier II activities.
  • Detail oriented, organized, and timely.
  • Ability to work well independently and in a team setting.
  • Work within the team framework created by management and work with team members on assigned projects.
  • Basic use of Microsoft Suite WORD, EXCEL, also PDF.
  • Knowledge of commonly used concepts, practices and procedures within a particular field.
  • Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge to access applicable government facilities and systems.

About Us
Benefits
All full-time employees are eligible to participate in our flexible benefits package, which includes:
  • Medical, Rx, Dental, and Vision Insurance
  • 401(k) retirement plan with company-matching
  • 11 Paid Federal Government Holidays
  • Paid Time Off (PTO)
  • Basic Life & Supplemental Life
  • Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Employee assistance program (EAP)
  • Tuition Reimbursement, Personal Development & Learning Opportunities
  • Skills Development & Certifications
  • Professional Membership Reimbursement
  • Employee Referral Program
  • Competitive compensation plan
  • Discretionary variable incentive bonuses based on factors such as individual performance, business unit performance, and/or the company's performance

Formed through the strategic union of Sev1Tech and ERT, Entarian is a premier provider of mission-critical engineering and technology solutions. Founded on a legacy of excellence dating back to 1993, Entarian is a product of an evolved and fully diversified engineering and federal technology leader. From deep space to defense and civilian missions, Entarian delivers secure, mission-aligned digital solutions that drive national resilience and operational effectiveness. We don't just support modernization; we define it.
Join the Mission and Start your Career Journey: Apply Directly via our Careers Portal Connect, Referrals & Inquiries? Email the team: careers@entarian.com
Entarian is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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