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Network Help Desk Jobs (NOW HIRING)

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

You should have the ability to diagnose and resolve technical issues, both computer and network ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

Mountain Health Network

Help Desk Analyst

Huntington, WV · On-site

$20 - $27.25/hr

Under the supervision of the Help Desk Supervisor or their designee, this role provides first-line technical support to end-users via phone, email, or in person for Marshall Health Network ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are ...

CFS

Help Desk Specialist

Huber Heights, OH

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... network issues. This role requires excellent problem-solving skills, patience, and the ability to ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Candidates with a college degree in computer science, network administration, or computer ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, troubleshoot hardware and ... network or application question or problem. • Then researching, isolating, analyzing ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX

$47K - $56K/yr

PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

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Network Help Desk information

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How much do network help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for network help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
More about Network Help Desk jobs
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What states have the most Network Help Desk jobs? States with the most job openings for Network Help Desk jobs include:
What job categories do people searching Network Help Desk jobs look for? The top searched job categories for Network Help Desk jobs are:
Network Help Desk jobs near you

Help Desk

Audacia Solutions

Washington, DC

$22.75 - $30.50/hr

Full-time

Posted 18 days ago

Job description

Company Description

5 immediate Help Desk and Desktop Support openings with Securities Exchange Commission in D.C. Seeking candidates from entry level to five years experience. Provide technical support for 140+ users in-person and by telephone, as part of the help desk services team.

Title: Help Desk Specialist or Desktop Services

Openings: 5

Location: Securities Exchange Commission, Washington, D.C. - Easy access to Union Station Metro

Duration: Temp to Perm

Job Description

Supporting Dell laptops, desktops, working in windows 7, and office 2010

Develops best practices for processes and procedures (ITIL process environment).; Supports Operating Systems: Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS Office Suite 2000/2003 (including MS Publisher and MS Access); Provides support on complex hardware and operating system software.

Resolves software and hardware desktop issues.; Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security.; Produces/maintains network docs (network map, SOPs, inventory, and switch configs).; Supports equipment moves/adds/changes. Stages/configures/installs desktop equipment. Maintains desktop firmware and performs memory upgrades.; Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of technical support specialists to whom tickets were assigned.; Provides end user training instruction.

Qualifications

- Successful candidates must be dependable and punctual. 

- Eligible to work in the U.S. for any employer. Sponsorship is not offered for this position.

Additional Information

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: https://audacia.workable.com/j/FBFEAB0B69

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