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Network Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

Strong Level 1 network and VPN diagnosis and troubleshooting skills. 7.Knowledge of BlackBerry ... help desk cases via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop ...

STI

Help Desk Technician

Golden, CO · On-site

We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are ...

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

Help Desk Technician Will respond to texts, emails, and calls on technical issues. In addition, the ... Candidates with a college degree in computer science, network administration, or computer ...

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... network issues. This role requires excellent problem-solving skills, patience, and the ability to ...

CFS

Help Desk Specialist

Huber Heights, OH · On-site

Help Desk Specialist Onsite $45,000 - $47,000 The Help Desk Specialist is responsible for providing ... network issues. This role requires excellent problem-solving skills, patience, and the ability to ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: is seeking a Help ... network, and application issues; supporting cybersecurity and systems compliance; maintaining ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: S2Technologies is ... Coordinate with the Communications Squadron to support system and network administration ...

Dickinson Wright PLLC

Help Desk

Chicago, IL

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

Tstc

$20 - $27.25/hr

The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... Demonstrate an increasing level of proficiency in hardware, software, networking and other ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless ...

GDIT

Help Desk Manager

Fort Liberty, NC

Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... Working knowledge of network operations (NOSC) and related support processes. * Security clearance ...

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How much do network help desk jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for network help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
More about Network Help Desk jobs
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Network Help Desk jobs near you
Entry Level IT Help Desk Technician

Entry Level IT Help Desk Technician

internu

Bryn Mawr, PA

Other

Posted 2 days ago

Job description

MAJOR RESPONSIBILITIES AND DUTIES
  1. Help Desk and User Support
  • Answer inbound telephone and email desktop and systems support requests.
  • Responsible for all end user software support, including: Windows based operating systems, Microsoft Office suite, and financial industry applications.
  • Responsible for all end user hardware support including: a demonstrated knowledge in PC (hardware) repair, fax machine and printer clearing and basic service.
  • Responsible for the deployment of PC computers, laptops, mobile devices and cloud PCs
  • Responsible for new user training and technology introduction.
  • Document and research all problems and resolutions via online utilities.
  • Communicate with customer; provide status updates, and follow-up ensuring user satisfaction.
  • Escalate problems to appropriate IT personnel or IT management as necessary.
  • Handle first-level request without assistance, maintain a high first-level resolution rate.
  • Daily contact with all levels of employees and customers primarily to share and receive information regarding problem resolution, "how to" requests and expectations of resolution timeframe.
  • Identify areas for process improvement; technical and procedural.
  • Perform routine patching and maintenance on user PCs and servers.
  • General support of all devices electrical or electronic, including AV equipment, video teleconferencing, audio teleconferencing and archival storage equipment.
  1. Windows Active Directory and Microsoft 365 Administration
  • Manage Active Directory administration of current environment and new additions.
  • Maintain and preserve system security.
  • Document all user, group and access rights.
  1. Assist in Managing Network Servers and Infrastructure
  • Helps support all network hardware and software infrastructure including: Windows Operating Systems, Intel servers and network switch and router fabric.
  • Perform routine patching and maintenance on all network servers.
  • Monitor network and server performance and recommend/perform appropriate corrective action.
  • Help manage current IP based network, including routing, switching, cabling and WAN connections.
  • Perform emergency service after-hours when needed.
  1. Serve as resource for all new infrastructure, software implementation and engineering projects:
  • Work with senior IT staff to install and configure sponsor supplied software to remotely access proprietary trading systems.
  • Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
  • Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.

Education and Training:

  • Minimum: 2 year Associate Degree program in Computers, Electrical Engineering or similar technology. Or, current Microsoft Certified Solutions Expert (MCSE) certificate. Or, current Cisco Certified Network Administrator (CCNA)

Requirements:

  • 1-3 years work experience in IT/network help desk support role.
  • Experience in working on projects.
  • Previous experience in the financial services industry is helpful.

Apply