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Network Help Desk Jobs (NOW HIRING)

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... Ability to work overtime & meet deadlines. - Basic knowledge of network operating systems, network ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

... networking and connectivity issues Required Skills & Experience • 2+ years of help desk or technical support experience • Strong knowledge of Windows operating systems • Experience with ...

S2Technologies

Help Desk Specialist

Colorado Springs, CO · On-site

$35K - $58K/yr

As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

PC Network, Windows OS, and Active Directory. One (1) year experience working with web-based ticket ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst, Chicago, IL The Help Desk Analyst is primarily responsible for first-line ... Ability to work overtime & meet deadlines. - Basic knowledge of network operating systems, network ...

Filterbuy

Help Desk Technician

Talladega, AL · On-site

$48/hr

To ensure success as a Help Desk Technician, you should possess strong technical troubleshooting ... Perform basic network troubleshooting, including TCP/IP, DHCP, DNS, Wi-Fi connectivity, and related ...

AMS Industries

Be Seen First

Help Desk Manager

Woodridge, IL · On-site

$80K - $100K/yr

Job Posting: Help Desk Manager Salary Range : $80,000 - $100,000 Reports to : Director of ... Strong working knowledge of networking and server environments * Experience supporting users ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL

The Help Desk Specialist will be responsible for providing technical assistance and support related ... Experience working with the Microsoft Windows PC platform and network experience * Written/Verbal ...

Filterbuy, Inc

Help Desk Technician

Talladega, AL · On-site

$48/hr

To ensure success as a Help Desk Technician, you should possess strong technical troubleshooting ... Perform basic network troubleshooting, including TCP/IP, DHCP, DNS, Wi-Fi connectivity, and related ...

FILTERBUY, INC

Help Desk Technician

Talladega, AL · On-site

$48/hr

To ensure success as a Help Desk Technician, you should possess strong technical troubleshooting ... Perform basic network troubleshooting, including TCP/IP, DHCP, DNS, Wi-Fi connectivity, and related ...

LotSolutions, Inc.

Help Desk Technician

Jacksonville, FL

$18 - $24.25/hr

Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred Essential Job Functions: * Field incoming help requests from end users via help desk system, telephone, e-mail, and chat in ...

ATOLLO

Help Desk Analyst

Lexington Park, MD · On-site

$50K/yr

ATOLLO is seeking candidates for its Help Desk Analyst position located in Patuxent River, MD. This ... Diagnose and troubleshoot hardware, software, and basic network problems * Reset passwords and ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Determining the source of the hardware, network or application question or problem. Then ... Providing basic Help Desk training and application support to IS staff. * Assisting with the ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... network, and application teams to resolve cross-functional issues • Support operational ...

Fortegra

Help Desk Technician

Jacksonville, FL · On-site

$18 - $24.25/hr

Minimum of COMPTIA A+, Network +, or general IT certification(s) preferred Essential Job Functions: * Field incoming help requests from end users via help desk system, telephone, e-mail, and chat in ...

Kenworth Sales

Help Desk Support

Salt Lake City, UT · On-site

$19.25 - $26.25/hr

The primary function of the Help Desk Support is to handle general networking, desktop, telephony, and systems administration skills. This position requires some travel to configure and install new ...

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Network Help Desk information

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How much do network help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for network help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Help Desk professional, and why are they important?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are Network Help Desk professionals?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are some common challenges faced by Network Help Desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.
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Network Help Desk jobs near you
Help Desk Coordinator

Help Desk Coordinator

Cherokee Federal

San Antonio, TX • On-site

$47K - $56K/yr

Other

Medical, Dental, Vision, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Help Desk Coordinator Intermediate

This position requires an active ​Secret​ clearance.

Help Desk Coordinator Intermediate, under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation and resolution steps as well as resolve fewer complex problems immediately, while more complex problems are assigned to senior level support. 

Compensation & Benefits:

Estimated Starting Salary Range for Help Desk Coordinator Intermediate: $47,000 - $56,820

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.

Help Desk Coordinator Intermediate Responsibilities Include: 

  • Assists trouble tickets opened by users on the Helpdesk site, the Contractor shall review all information for accuracy and coordinate with the user for any additional information required. 
  • Assists users with CAC pin resets. 
  • Interfaces with vendor support service groups to ensure appropriate notification during outages or period of degraded system performance. 
  • Assists with installation of terminals and associated hardware. 
  • Supports functional users in troubleshooting computer related problems. Polite, patient, and customer focused assistance is a must. Notify users of modified input data/format requirements. 
  • Adheres to regulations concerning Computer Operations. 
  • Installs software on PCs SOC operating systems and upgrades, as well as installation and update of COTS software packages including the Microsoft Office Suite. 
  • Use trouble ticket software (Remedy or other method as mutually agreed upon by COR and Project Manager) to document and maintain all user trouble calls. A Remedy ticket number shall be updated in the Helpdesk ticket for reference. 
  • Processes all in/Out processing documents.  This includes Special Access Authorization Requests (SAARs). Reviews all documentation for accuracy and work with the user for any required information.
  • Assists users with completing required Cyber Awareness training when user does not have access to the network. 
  • Performs other job-related duties as assigned.

Help Desk Coordinator Intermediate Experience, Education, Skills, Abilities requested: 

  • Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician.  Two (2) years' experience with: PC Network, Windows OS, and Active Directory.  One (1) year experience working with web-based ticket submission
  • Shall be DoD 8140 certified at the IA T Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP
  • Must pass pre-employment qualifications of Cherokee Federal

Company Information:

Cherokee Nation System Solutions (CNSS) provides support, services, and solutions to federal and commercial customers.  The company takes a personalized approach to solving our clients' toughest challenges, helping you make the most of your skills.  CNSS is part of Cherokee Federal – a team of tribally owned federal contracting companies.  For more information, visit cherokee-federal.com.

#CherokeeFederal #LI #LI-ONSITE #LI-CG #AppC

List similar searchable job titles 

  1. Help Desk Team Lead
  2. Service Desk Coordinator
  3. IT Support Coordinator
  4. Technical Support Coordinator
  5. Customer Service Coordinator

List Keywords 

  1. Incident management
  2. Service coordination
  3. Ticket tracking
  4. Escalation management
  5. Process improvement

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, Accommodation request, and Presidential EO 14042 Notice.

Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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