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Network Help Desk Jobs in Ohio (NOW HIRING)

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Troubleshoots basic network, software, printing and/or installation problems * Supports staff ...

TEKsystems

Help Desk Support

Westlake, OH

$25 - $35/hr

Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

... Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user ... and related entities network hardware and operating software, computer hardware and software ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't ... Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support, and IP ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH · On-site

$19.75 - $27/hr

Perform onboarding and deboarding duties for end users. * Assist in network and hardware ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Bristol Bay Native Corporation

$23.25 - $31.50/hr

Eagle Integrated Services (EIS), LLC is seeking a Help Desk Technician onsite at Wright-Patterson ... network(s), installing the Standard Desktop Configuration (SDC) software suite, custom AF, DoD ...

Chenega Corporation

Help Desk Technician

Dayton, OH

$19 - $25.50/hr

Summary Help Desk Technician Wright-Patterson AFB, OH Are you ready to enhance your skills and ... Perform network and system troubleshooting to determine root causes of any user issues or problems.

Chenega Analytic Business Solutions, LLC

$23.25 - $31.50/hr

Summary Help Desk Technician Wright-Patterson AFB, OH Are you ready to enhance your skills and ... Perform network and system troubleshooting to determine root causes of any user issues or problems.

CNWR

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. We are currently looking for a Help Desk ...

CNWR, Inc.

Help Desk Technician (Tier 1)

Toledo, OH · On-site

$20 - $23/hr

We at CNWR are a tight-knit work community that specializes in Network Configuration, Cyber Security, Virtualization, Automation, IT Support, and Consulting. We are currently looking for a Help Desk ...

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Showing results 21-40

All JobsNetwork Help Desk JobsNetwork Help Desk Jobs in Ohio

Network Help Desk information

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How much do network help desk jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for network help desk in Ohio is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.92 per hour, depending on experience, location, and employer.

What is a network help desk professional?

Network Help Desk professionals are IT support specialists who assist users in troubleshooting and resolving issues related to computer networks. They handle problems such as connectivity issues, network configuration errors, and hardware or software malfunctions. Their responsibilities often include responding to user queries, diagnosing network problems, guiding users through solutions, and escalating complex issues to higher-level technical staff. Network Help Desk professionals play a crucial role in maintaining the smooth operation of an organization's IT infrastructure.

What are the key skills and qualifications needed to thrive as a network help desk professional?

To thrive as a Network Help Desk professional, you need a solid understanding of computer networks, troubleshooting skills, and typically an associate degree or relevant certifications like CompTIA Network+ or Cisco CCNA. Familiarity with network monitoring tools, ticketing systems, and remote desktop applications is often required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills enable prompt, accurate support that ensures network reliability and minimizes downtime for organizations.

What are some common challenges faced by network help desk professionals, and how can they be managed effectively?

Network Help Desk professionals often encounter challenges such as troubleshooting complex connectivity issues, handling high volumes of support requests, and communicating technical information to non-technical users. Managing these challenges effectively involves prioritizing tickets based on urgency, continuously updating technical skills, and utilizing clear, customer-friendly communication. Additionally, collaborating closely with network engineers and other IT staff can help resolve escalated issues quickly and foster a supportive team environment.

What is the difference between Network Help Desk vs Technical Support Specialist?

AspectNetwork Help DeskTechnical Support Specialist
CertificationsCompTIA Network+, Cisco CCNACompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, IT support centers, corporate networksCustomer service, software/hardware troubleshooting
Employer & IndustryIT departments, managed service providersTech companies, retail, healthcare

Network Help Desk roles focus on troubleshooting network issues, configuring routers, switches, and maintaining network infrastructure. Technical Support Specialists handle a broader range of hardware and software problems, often assisting end-users with software applications and device issues. While both roles require technical certifications and customer service skills, Network Help Desk positions are more network-centric, whereas Technical Support Specialists cover a wider array of technical problems.

What are popular job titles related to Network Help Desk jobs in Ohio?

For Network Help Desk jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Network Help Desk jobs in Ohio look for?

The top searched job categories for Network Help Desk jobs in Ohio are:

Network Help Desk jobs near you
Infographic showing various Network Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $41,218 per year, or $19.8 per hour.

Help Desk Analyst

STI

Columbus, OH • On-site

$19.75 - $27/hr

Full-time

Re-posted yesterday

Job description

Title: Help Desk Analyst
Location: Columbus, Ohio
Duration: Long Term
Description:
  • HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

Experience:
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration, and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.

Required Skills:
  • 2 Years IT experience.
  • 2 Years Troubleshooting experience.
  • 2 Years experience documenting procedures.

Desired Skills:
  • Experience using ServiceNow is required.
  • Retail customer service experience is desired.
  • Service Desk experience is required.

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