Remote Service Desk Manager Jobs in Ohio (NOW HIRING)

ClearDATA is looking for a Deal Desk Contracts Administrator to support our Sales and Professional Services teams!We're looking for an organized, detail-oriented person who can help move managed-services, cloud-reseller, and professional-services opportunities from approved pricing through accurate contracts, Statements of Work (SOWs), signature, and internal handoff. This role administers the commercial and documentation process; it does not manage project delivery.

The role is remote and is for anyone who can work remotely in the US or Canada.

What your impact will be:

• Manage deal-desk intake and track requests, documents, approvals, owners, customer actions, and target dates
• Prepare standard quotes and commercial documents with Account Executives using approved pricing, templates, service tiers, and cloud-reseller terms
• Coordinate professional-services SOW development with Sales, technical resources, and Professional Services
• Capture agreed project scope, deliverables, milestones, assumptions, dependencies, customer responsibilities, acceptance criteria, timeline, staffing inputs, and pricing accurately in each SOW
• Review professional-services SOWs for completeness, consistency, delivery-owner approval, and reflected scope or commercial changes before signature
• Draft and update order forms, SOWs, amendments, change orders, renewals, repricing, and cancellation documents; check scope, pricing, billing, dates, responsibilities, and signature requirements
• Route nonstandard pricing, contract language, security terms, and scope questions to Finance, Legal, Security/Compliance, Delivery, or Sales leadership
• Track redlines, versions, approvals, and electronic signatures and follow up to keep deals moving
• Maintain organized deal files and accurate opportunity, quote, contract, order, subscription, and renewal records in Salesforce
• Prepare and audit closed-won documentation for onboarding, billing, and customer-success handoff; verify final documents match the approved deal

What we're looking for:

• Associate degree or bachelor's degree in Business, Operations, Legal Studies, or a related field; equivalent relevant experience will be considered
• 1-3 years of experience in sales operations, deal desk, contracts administration, order management, legal operations, customer operations, or a similar coordination role
• Experience preparing or administering quotes, contracts, SOWs, order forms, renewals, amendments, change orders, or electronic-signature workflows
• Strong organization, follow-through, communication, and attention to detail with the ability to manage multiple deadlines
• Working knowledge of Salesforce or another CRM and proficiency with Microsoft Office or Google Workspace

What would make you stand out:

• Experience with CPQ, contract lifecycle management, document repositories, or electronic-signature tools
• Familiarity with managed services, professional-services scoping, AWS/Azure/GCP resale or marketplace programs, recurring services, or usage-based billing
• Exposure to direct, channel, or partner-led B2B technology sales and professional-services SOW review

What success looks like:

• Deals progress with fewer administrative delays and complete approvals, signatures, and CRM records
• Quotes, contracts, and SOWs are accurate and consistent across documents
• Professional-services scope is complete, internally approved, executable by Delivery, and handed off clearly to Finance and Customer Success

What we offer:

• Comprehensive medical, dental, and vision coverage
• A competitive compensation package
• Tons of opportunities for career growth
• Generous vacation (we want you to use it!)
• A culture that values community involvement and giving back

About ClearDATA:

ClearDATA helps healthcare organizations protect sensitive data and operate cloud environments with security, compliance, managed services, and professional-services support. Our teams work with customers to simplify cloud operations while maintaining the safeguards and accountability healthcare requires.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: @weareharris
• LinkedIn: Harris Computer