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Internal Help Desk Jobs in Ohio (NOW HIRING)

Ace Electric

IT Help Desk Technician I

Plain City, OH · On-site

The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with ... Pass on any feedback or suggestions by customers to the appropriate internal team. Position ...

Revel Staffing

IT Help Desk Specialist

Columbus, OH

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... This role supports internal users with common technology issues, including account access, EMR/EHR ...

New

Collabera

Technical/Help Desk Support

Mason, OH

$15/hr

Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. Quality Assurance: Assist with proofing documentation/procedures relating to ...

Presrite Corporation

IT Help Desk

Cleveland, OH · On-site

$20 - $24/hr

Maintain internal IT documentation. * Inventory & Procurement: Manage inventory of infrastructure ... Travel to other locations to help work on computer systems. * Other Duties: As business needs ...

IDEALFORCE LLC

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

... internal servers; -Participates in testing and implementation of new systems and procedures ... service desk on an as needed basis. Qualifications Possession of an associate's degree with ...

defi AUTO LLC

Client Support Desk Analyst

Columbus, OH · On-site

$60K - $75K/yr

By working directly with clients and internal stakeholders, you can help shape software ... The Client Service Desk is the hub of the organization as we interact with multiple departments and ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... internal business partners. Essential Duties * Execute deal-related transactions and support deal ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... internal business partners. Essential Duties * Execute deal-related transactions and support deal ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... internal business partners. Essential Duties * Execute deal-related transactions and support deal ...

Cushman & Wakefield

Deal Desk Specialist

Cincinnati, OH · On-site

$26.56 - $31.25/hr

Job Title Deal Desk Specialist Summary The Deal Desk Specialist will support the Americas Deal Desk ... internal business partners. Essential Duties * Execute deal-related transactions and support deal ...

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Showing results 41-60

All JobsInternal Help Desk JobsInternal Help Desk Jobs in Ohio

Internal Help Desk information

See Ohio salary details

$12

$22

$32

How much do internal help desk jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for internal help desk in Ohio is $22.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $24.66 per hour, depending on experience, location, and employer.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are popular job titles related to Internal Help Desk jobs in Ohio? For Internal Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Internal Help Desk jobs in Ohio look for? The top searched job categories for Internal Help Desk jobs in Ohio are:
Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $45,780 per year, or $22 per hour.

IT Help Desk Technician I

Ace Electric

Plain City, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 hours ago

Job description

Our Mission is to Identify, Hire, Train and Retain the very best people! Could that be you?
Join the Ace Electric team for opportunities to work with the best team and build your career with Ace University!
Since our inception in Valdosta, GA in 1975, Ace has been performing quality electrical installations in a full range of markets including: commercial, mission critical, education, healthcare, institutional, industrial, correctional facilities, hospitality, military bases, retail and others. In the past 15 years, locations have been added in Macon, GA, Atlanta, GA, Jackson, TN, Statesboro, GA, Sanford, NC and Plain City, OH. Ace offers fabrication services, hard bid, design-build, negotiated contracts and fee-based work. We have the resources, professional staff and project management team to handle almost any type of electrical project. Our history of safety and quality has been established through years of successful projects and satisfied customers. Ace Electric is growing bigger in business each year and has no signs of slowing down!
Benefits:
  • Health, Dental, Vision, Life, Disability, Accident and Critical Illness Insurances
  • 401k with Match

General Summary:
The IT Help Desk Technician I will serve as the first point of contact for help desk tickets with technical assistance and will troubleshoot issues that arise through diagnostic techniques and asking pertinent questions. The Help Desk Technician I is based in our Ohio Division Office and works under the direction of the IT Help Desk Supervisor located at our Home Office in Valdosta, GA.
Preferred Job Skills:
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Knowledge of the following: Windows Server, Microsoft 365 Business, Active Directory, Backup methodologies.
  • Strong analytical and problem-solving skills.
  • Ability to work with minimal supervision, exercise discretion, and use independent judgment.
  • Able to demonstrate advanced computer and keyboard skills to include MS Office Suite.
  • Acute attention to detail.
  • Ability to maintain required levels of confidentiality when entrusted with sensitive business, customer or employee related information.
  • Able to maintain high levels of productivity, meeting deadlines while maintaining accuracy.
  • Effective and professional communicator, both written and verbal.
  • Able to maintain a pleasant customer service attitude while under pressure.
  • High level of professional business acumen.

Mandatory Hiring Requirements:
References, Background Check, Drug Screen Testing, Valid Driver's License.
Responsibilities:
  • Order, distribute, track, set up, troubleshoot and disable mobile devices for the Company.
  • Distribution and troubleshooting of office hardware.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or help desk ticket system.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update customer status and information.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.

Position Requirements:
  • License: Valid state driver's license as required by job conditions or by the company.
  • Education: High School Graduate/GED required. Bachelor's Degree preferred.
  • Experience: Minimum of 1 year of experience in Information Technology or equivalent combination of education and experience.

Working Conditions:
  • Work in a climate-controlled office setting with varying degrees of stress and time pressure.
  • Considerable amount of time making repetitive motions.
  • Considerable amount of time sitting.
  • Considerable amount of time using telephone and computer.
  • Sounds, noise levels may be distracting or uncomfortable.
  • 15% Travel may be required.

Required Physical/Mental Functions:
  • Comprehend and practice safe work procedures as outlined in Company Safety Handbook.
  • Read and interpret instructional manuals and written instructions.
  • Must hear and see well (either natural or with correction).
  • Must be able to bend, stoop, squat, kneel, push, pull and reach overhead.
  • Able to lift objects weighing up to 30 pounds, with frequent lifting and carrying of objects weighing up to 20 pounds.
  • Tolerant to prolonged sitting.
  • Repetitive use of arms, hands, and fingers.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement:
Ace Electric, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, disability status, protected veteran status, or any other category protected by federal, state, or local law.

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