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Ccna Help Desk Jobs in Dallas, TX (NOW HIRING)

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... GSEC Security+ CE SSCP CCNA- Security GISA CISSP (or Associate) GCIH CASP GCED AND Computing ...

Able Forces

Enterprise Service Desk I

Fort Worth, TX · On-site

$24.67/hr

... Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared ... MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System ...

NETRIO

Tier 2 - Service Desk Agent - McKinney, TX

Mckinney, TX · On-site

$15.75 - $20.25/hr

... help desk support up to advanced troubleshooting. • This position involves troubleshooting ... A+ / Network + / MCSA / MCSE / CCNA are a plus, but not required * A fun, customer-focused attitude ...

Endodontic Practice

IT Technician

Dallas, TX

Monitor and manage help desk tickets, ensuring timely resolution and clear communication ... Certifications such as CompTIA A+, Network+, Azure, ITIL, or CCNA * Experience supporting multi ...

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How much do ccna help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for ccna help desk in Dallas, TX is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.
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Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in Dallas, TX as of May 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 3% Part Time, 6% Temporary, and 2% Contract. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $42,889 per year, or $20.6 per hour.

Enterprise Service Desk I

Able Forces

Fort Worth, TX • On-site

$24.67/hr

Full-time

Medical, PTO

Posted 13 days ago

Job description

Company Description

Able Forces, founded by 2 veterans, is a 501(c)(3) non-profit providing professional, career-oriented employment exclusively to Wounded Warriors and Disabled Veterans.  

The primary focus of employment for our Warriors is on Federal and Commercial contracts.  Our contracts reflect a variety of professional disciplines including Military Subject Matter Experts (SMEs), Military Analysts, Administrative and Program Management Support, Help Desk, Logistics, and Secure Communications in both cleared and non-cleared environments.

Able Forces employment opportunities focus exclusively on career-oriented, entry to senior level positions.  

We are currently executing contracts in Washington DC Metro Area, Alexandria VA, Huntsville Alabama, Ft. Benning GA, and Orlando/Tampa FL.  Existing customers include:

  • U.S. Army PEO STRI
  • Missile Defense Agency
  • Special Operations Command
  • Ft. Belvoir Mark Center
  • Military One Source
  • Department of Energy
Job Description

Essential Duties and Responsibilities:

Under direct supervision:

Conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks

Execute scripts

Produce tailored reports

Conduct audits

Conduct Tier 1 analysis for Service Desk escalation

Open and close tickets

Correlate events and incidents for management of Information Technology Services

Qualifications

Minimum Requirements:

          Must be a Veteran

  • Active Secret Clearance or have the ability to obtain one  

DoD 8570 Baseline Compliance Level II (must have at least one):

GSEC Security+ CE SSCP CCNA- Security GISA CISSP (or Associate) GCIH CASP GCED

AND

Computing Environment (CE) certification (must have at least one) 

Examples of acceptable CE certifications: MCP, MTA, MCTS, MCSA, CCNA, Server + CE, BMC Remedy IT Service Management, BMC Remedy AR System, , MCTS, MCSA System Administrator: Windows Server 2003, MCITP Support Technician: Windows 7, MCITP Server Administrator: Windows Server 2008, MCITP Enterprise Administrator: Windows Server 2008, MCITP Virtualization Administrator Windows Server 2008 R2, MCSA Windows Server 2008, Windows Server 2012, MCSE Server Administrator, Windows Server 2003, MCSE Desktop Infrastructure 2012, MCSE Server Infrastructure 2012, MCSE Private Cloud 2012, VCP 4, VCP 5

Note: A+ CE, Server+ CE and CCNA can be used to complete the Computing Environment (CE) certification requirement if the applicant has at least one other 8570 Baseline certification. For example if an applicant has Security+ CE and A+ CE, the Security + CE would be used for baseline and A+ CE would be used for Computing Environment (CE)

NOTE: 

We are willing to review all certifications a candidate has as long as they have at least one of the 8570 baseline certifications first.

As this contract is expected to last at least 5 years, applicants who are working to complete certifications can contact us now for an initial intro and continue to follow up as certifications are acquired.


Additional Information

Basic information:

Position: Enterprise Service Desk (ESD) Level 1 support

Start date: 12 March 2015

Hourly: $24.67

Health & Welfare: $4.02 per hour

Full benefits package available

Paid Time Off

10 Days Vacation

5 Days Sick

11 Federal Holidays

Location: Ft. Worth, Texas

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