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Ccna Help Desk Jobs (NOW HIRING)

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... A+, N+, CCNA * Experience working with the Microsoft Windows PC platform and network experience

Navstar

Help Desk Specialist

Kansas City, MO · On-site

$50K - $55K/yr

Help Desk Specialist Zachery Piper Solutions is seeking a Help Desk Specialist to support a DoD ... IAT II certification (Security+, CCNA Security, CySA+, or higher-level equivalent) * Hands-on ...

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Hillside Public Schools

Help Desk Support

Hillside, NJ · On-site

$20.25 - $27.50/hr

... CCNA, MCP, etc) Responsibilities: -Responds in a timely manner to help-desk requests and meets deadlines on assigned projects. Follows guidelines of the Hillside IT District's SLA Support Policy ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

Help Desk Specialist Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we do ... CCNA; A+; Net+) Quevera is an equal opportunity/affirmative action employer. All qualified ...

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How much do ccna help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for ccna help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.
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Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 7% Temporary, and 1% Contract. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Specialist

Help Desk Specialist

3ME Consulting, Inc.

Hialeah, FL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Specialist

One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

PRIMARY RESPONSIBILITIES

  • Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.
  • Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.
  • Provide technical support for all Central Office Staff either in person or over the phone.
  • Use Help Desk software to log, monitor and close end user support tickets.
  • Becomes proficient with Help Desk software and tools to perform daily duties.
  • Participate in onboarding process.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.

Qualifications

  • Minimum Associate degree or related field
  • Must have these certifications: A+, N+, CCNA
  • Experience working with the Microsoft Windows PC platform and network experience
  • Written/Verbal communication proficiency in the English language

All your information will be kept confidential according to EEO guidelines.

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