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Ccna Help Desk Jobs (NOW HIRING)

3ME Consulting, Inc.

Help Desk Specialist

Hialeah, FL · On-site

The Help Desk Specialist will be responsible for providing technical assistance and support related ... A+, N+, CCNA * Experience working with the Microsoft Windows PC platform and network experience

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... DoD 8570 IAT Level II or greater certification such as Security+, CCNA, CISSP or other equivalent ...

Metova Federal

Help Desk Engineer

Orlando, FL · On-site

Successful Help Desk Engineers will be proficient across a wide range of IT and cybersecurity ... DoD 8570 IAT Level II or greater certification such as Security+, CCNA, CISSP or other equivalent ...

S2Technologies

Help Desk Specialist

Washington, DC

Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: S2Technologies is ... DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec). Preferred Skills: * Additional ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

Help Desk Specialist - Top Secret (TS) with SCI eligibility Position Overview: S2Technologies is ... DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec). Preferred Skills: * Additional ...

S2Technologies

Help Desk Specialist

Washington, DC · On-site

$69K - $95K/yr

DoD 8570 IAT-II certification required (e.g., Security+, CCNA-Sec). Preferred Skills: * Additional ... help desk/admin experience. is an equal-opportunity employer. We celebrate diversity and are ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

... includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP * Must pass pre-employment ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Cherokee Federal

Help Desk Coordinator

San Antonio, TX · On-site

$47K - $56K/yr

... includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP * Must pass pre-employment ... Help Desk Team Lead * Service Desk Coordinator * IT Support Coordinator * Technical Support ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk ... One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND, CASP CE ...

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Ccna Help Desk information

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How much do ccna help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for ccna help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.

Is CCNA still in demand?

The CCNA (Cisco Certified Network Associate) certification remains in demand for network support and help desk roles, as it validates foundational networking skills. Employers value CCNA-certified professionals for their knowledge of routing, switching, and network troubleshooting, which are essential in many IT environments.

How much do CCNA instructors get paid?

CCNA instructors typically earn between $40,000 and $80,000 annually, depending on experience, location, and whether they work for training centers or as independent contractors. Salaries may also vary based on certifications, teaching hours, and the complexity of the curriculum taught.

Is CCNA enough for helpdesk?

For a help desk role, a CCNA certification provides a solid foundation in networking concepts, but employers often seek additional skills such as customer service, troubleshooting, and familiarity with ticketing systems. While CCNA can enhance your technical credibility, practical experience and soft skills are also important for success in help desk positions.

Is CCNA still worth IT in 2026?

For a CCNA Help Desk role, the CCNA certification remains valuable as it demonstrates foundational networking knowledge and skills in configuring and troubleshooting Cisco networks. As networking continues to evolve, ongoing learning of new tools and protocols is essential to stay relevant in IT support positions. The certification can enhance job prospects and career growth in the IT networking field.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

More about Ccna Help Desk jobs
What cities are hiring for Ccna Help Desk jobs? Cities with the most Ccna Help Desk job openings:
What states have the most Ccna Help Desk jobs? States with the most job openings for Ccna Help Desk jobs include:
What job categories do people searching Ccna Help Desk jobs look for? The top searched job categories for Ccna Help Desk jobs are:
Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in the United States as of July 2026, with employment types broken down into 10% As Needed, 81% Full Time, 3% Part Time, 5% Contract, and 1% Summer. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Specialist

Help Desk Specialist

3ME Consulting, Inc.

Hialeah, FL • On-site

Full-time

Re-posted 5 days ago

Job description

Company Description
Job Description
One of our clients located in Hialeah, FL is searching for a Help Desk Specialist. The Help Desk Specialist will be responsible for providing technical assistance and support related to personal workstations (desktops and laptops) and the productivity software installed. Responds to queries, runs diagnostic
programs, isolates problem, and determines and implements solution.
PRIMARY RESPONSIBILITIES
  • Provide technical assistance and support for incoming phone calls and help desk e-mails, assuring appropriate and timely response to these requests.
  • Ensures a positive end-to-end user experience and provides a single point-of-contact for end user.
  • Provide technical support for all Central Office Staff either in person or over the phone.
  • Use Help Desk software to log, monitor and close end user support tickets.
  • Becomes proficient with Help Desk software and tools to perform daily duties.
  • Participate in onboarding process.
  • Walk users through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN)
  • Install computer peripherals for users.
  • Follow up with users to ensure issue has been resolved.

Qualifications
  • Minimum Associate degree or related field
  • Must have these certifications: A+, N+, CCNA
  • Experience working with the Microsoft Windows PC platform and network experience
  • Written/Verbal communication proficiency in the English language

Additional Information
All your information will be kept confidential according to EEO guidelines.

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