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Ccna Help Desk Jobs (NOW HIRING)

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA

$21.25 - $28.75/hr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs ... CCNA; A+; Net+) Why Join Quevera? Award-Winning Culture Quevera was recognized as a Top Workplace ...

Flatrock

Help Desk Administrator

Flint, MI · On-site

Job Summary : Flatrock is seeking a Help Desk Administrator to serve as the primary point of ... bootcamp is a plus. • A+, CCNA, Microsoft Certifications. Company : Flatrock provides ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications. * Possess any Endpoint ...

Quevera LLC

Help Desk Specialist

Annapolis Junction, MD · On-site

$53K - $83K/yr

Quevera is seeking a talented Help Desk Specialist with an active TS/SCI clearance with Polygraph ... Active IAT Level I certification or higher, compliant with DOD 8570.01-M (A+, CCNA-Security, NET ...

Digital Consultants, LLC

JR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician I provides first-level technical support for Information Technology (IT) ... Minimum one qualifying baseline certification such as A+ CE, Network+ CE, SSCP, CCNA-Security, CND ...

Digital Consultants, LLC

SR Help Desk Technician

Dugway, UT · On-site

$18.25 - $24.50/hr

The Help Desk Technician III provides advanced technical support for Information Technology (IT) ... IAT II, One baseline cert: Security+ CE, SSCP, CCNA-Security, CISSP/Associate, CySA+, GICSP, CND ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... CCNA (Cisco) Routing and Switching (recommended) Physical Requirements • Lifting and / or ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... CCNA (Cisco) Routing and Switching (recommended) Physical Requirements • Lifting and / or ...

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How much do ccna help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for ccna help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.

Is CCNA still in demand?

The CCNA (Cisco Certified Network Associate) certification remains in demand for network support and help desk roles, as it validates foundational networking skills. Employers value CCNA-certified professionals for their knowledge of routing, switching, and network troubleshooting, which are essential in many IT environments.

How much do CCNA instructors get paid?

CCNA instructors typically earn between $40,000 and $80,000 annually, depending on experience, location, and whether they work for training centers or as independent contractors. Salaries may also vary based on certifications, teaching hours, and the complexity of the curriculum taught.

Is CCNA enough for helpdesk?

For a help desk role, a CCNA certification provides a solid foundation in networking concepts, but employers often seek additional skills such as customer service, troubleshooting, and familiarity with ticketing systems. While CCNA can enhance your technical credibility, practical experience and soft skills are also important for success in help desk positions.

Is CCNA still worth IT in 2026?

For a CCNA Help Desk role, the CCNA certification remains valuable as it demonstrates foundational networking knowledge and skills in configuring and troubleshooting Cisco networks. As networking continues to evolve, ongoing learning of new tools and protocols is essential to stay relevant in IT support positions. The certification can enhance job prospects and career growth in the IT networking field.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

More about Ccna Help Desk jobs
What cities are hiring for Ccna Help Desk jobs? Cities with the most Ccna Help Desk job openings:
What states have the most Ccna Help Desk jobs? States with the most job openings for Ccna Help Desk jobs include:
What job categories do people searching Ccna Help Desk jobs look for? The top searched job categories for Ccna Help Desk jobs are:
Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in the United States as of July 2026, with employment types broken down into 10% As Needed, 81% Full Time, 3% Part Time, 5% Contract, and 1% Summer. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.

Help Desk Analyst

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!