ZipRecruiter

Log In

1

Ccna Help Desk Jobs (NOW HIRING)

Quevera

Help Desk Specialist

Annapolis Junction, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs-we ... CCNA; A+; Net+) Quevera is an equal opportunity/affirmative action employer. All qualified ...

STEM Solutions

Tier 2 - Help Desk

Richmond, VA · On-site

$19.75 - $26.75/hr

CCNA Security * CySA+ * GICSP * GSEC * SSCP * CCNP Security * CISA * CISSP (or Associate) * GCED * GCIH * DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 * Must have ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Our Level 1 through Level 3 networking experts (CCNA through CCIE) are available around-the-clock ... Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ...

Whmc

Help Desk Technician I

Colfax, WA

$26 - $45.50/hr

The Help Desk Technician I performs a variety of functions to assure quality of operations ... TIAA+, CCNA, Network+, CISSP, MCSE or PDC. * Experience with EHR systems, Active Directory, and ...

Whmc

Help Desk Technician II

Colfax, WA

$26 - $45.50/hr

The Help Desk Technician II provides intermediate technical support to ensure smooth Information ... TIAA+, CCNA, Network+, CISSP, MCSE or PDC. * Experience with EHR systems, Active Directory, and ...

Hirekeyz Inc

Senior Help Desk Specialist

Baltimore, MD · On-site

Role: Senior Help Desk Specialist Location: Baltimore, MD 21202 (On-site with Hybrid) Duration ... Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications. * Possess any Endpoint ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... CCNA (Cisco) Routing and Switching (recommended) Physical Requirements • Lifting and / or ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... CCNA (Cisco) Routing and Switching (recommended) Physical Requirements • Lifting and / or ...

Robert Half

Help Desk Tier II Support

Sandy, UT · On-site

$27.50 - $33/hr

We are looking for a Help Desk Tier II Support specialist to support our client in Sandy, Utah in a ... such as CCNA or a comparable technical credential relevant to support and infrastructure ...

next page

Showing results 1-20

People also search for

All JobsCcna Help Desk Jobs

Ccna Help Desk information

See salary details

$10

$20

$33

How much do ccna help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for ccna help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.
More about Ccna Help Desk jobs
What cities are hiring for Ccna Help Desk jobs? Cities with the most Ccna Help Desk job openings:
What states have the most Ccna Help Desk jobs? States with the most job openings for Ccna Help Desk jobs include:
What job categories do people searching Ccna Help Desk jobs look for? The top searched job categories for Ccna Help Desk jobs are:
Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 7% Temporary, and 1% Contract. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Specialist

Help Desk Specialist

Quevera

Annapolis Junction, MD • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
Quevera is seeking a Help Desk Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.
HIGHLIGHT'S OF WORKING FOR QUEVERA:
Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore /DC area by the Washington for 2025 for the 5th consecutive year!Excellent Quevera's Benefits:
Medical/Dental/Vision (100% Employer Paid Medical Plan)
Short/Long Term Disability (Employer Paid)
Life Insurance (Employer Paid)
Yearly $5,000 towards education/training/certification.
Employees are in control of their career path through our Career Pathway Program.
Employer paid Company Vacation Package for you and a guest!
Retirement:
Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!
REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.
Duties and Responsibilities:
• Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users' ability to logon to the collaboration environment.
Required Experience:
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+)
Quevera is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1

Apply