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Ccna Help Desk Jobs (NOW HIRING)

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred CORE DUTIES AND RESPONSIBILITIES:

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... CCNA (Cisco Certified Network Associate). • Excellent problem-solving skills required. Skills ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred CORE DUTIES AND RESPONSIBILITIES:

National Employee Benefits Administrators, Inc.

Be Seen First

Help Desk II

Pembroke Pines, FL · On-site

Provide Voip, Network, Hardware and Help Desk Support to internal and external users in a ... Network+, MCSE, CCNA Certification, preferred not required. * Voip Experience * Google Workspace ...

Nuvem

IT Help Desk Technician

Sharon Hill, PA · On-site

$31.25 - $36.05/hr

IT Help Desk Support Technician Sharon Hill, PA | Hybrid | Full-Time | IT Who We Are NuvemRx helps ... CCNA Who Thrives in This Role * You thrive in a fast-paced environment and take ownership of ...

Nuvem

IT Help Desk Technician

Sharon Hill, PA

$31.25 - $36.05/hr

IT Help Desk Support Technician Sharon Hill, PA | Hybrid | Full-Time | IT Who We Are NuvemRx helps ... CCNA Who Thrives in This Role * You thrive in a fast-paced environment and take ownership of ...

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA · On-site

$26.44 - $35.78/hr

Skills: Active Directory (AD), Help Desk Support, Technical Support Certifications: Security CE ... CCNA)-Security. * CompTIA Security+ CE is the preferred certification. * In addition must attain ...

OCHIN

HEALTH CARE NOC - HELP DESK TECHNICIAN

$23.56 - $37.69/hr

CCNA Security, CCNA Wireless, Cisco Associate preferred. * Must achieve and maintain NOC-related certifications. * 2+ years of IT Help Desk or customer service support experience preferred. * 4+ ...

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Ccna Help Desk information

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How much do ccna help desk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for ccna help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.

Is CCNA still in demand?

The CCNA (Cisco Certified Network Associate) certification remains in demand for network support and help desk roles, as it validates foundational networking skills. Employers value CCNA-certified professionals for their knowledge of routing, switching, and network troubleshooting, which are essential in many IT environments.

How much do CCNA instructors get paid?

CCNA instructors typically earn between $40,000 and $80,000 annually, depending on experience, location, and whether they work for training centers or as independent contractors. Salaries may also vary based on certifications, teaching hours, and the complexity of the curriculum taught.

Is CCNA enough for helpdesk?

For a help desk role, a CCNA certification provides a solid foundation in networking concepts, but employers often seek additional skills such as customer service, troubleshooting, and familiarity with ticketing systems. While CCNA can enhance your technical credibility, practical experience and soft skills are also important for success in help desk positions.

Is CCNA still worth IT in 2026?

For a CCNA Help Desk role, the CCNA certification remains valuable as it demonstrates foundational networking knowledge and skills in configuring and troubleshooting Cisco networks. As networking continues to evolve, ongoing learning of new tools and protocols is essential to stay relevant in IT support positions. The certification can enhance job prospects and career growth in the IT networking field.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

More about Ccna Help Desk jobs
What cities are hiring for Ccna Help Desk jobs? Cities with the most Ccna Help Desk job openings:
What states have the most Ccna Help Desk jobs? States with the most job openings for Ccna Help Desk jobs include:
What job categories do people searching Ccna Help Desk jobs look for? The top searched job categories for Ccna Help Desk jobs are:
Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in the United States as of July 2026, with employment types broken down into 10% As Needed, 81% Full Time, 3% Part Time, 5% Contract, and 1% Summer. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Specialist - Level 0

Help Desk Specialist - Level 0

Stratum Networks

Annapolis Junction, MD

$65K - $89K/yr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate Help Desk Specialist 0 who would support one of our clients located in the Annapolis Junction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.
RESPONSIBILITIES:
Ability to hire for this position is pending award of the contract to KBX.
 
Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment.
 
Salary: $65k - $89k depending on experience and contract.
Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.  Eligible for health care (single and family) immediately.  401(k) plan with employer match available.

REQUIREMENTS:
Four (4) years demonstrated Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted. Certifications: Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+)
 
STRATUM NETWORKS OVERVIEW:
Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions.  Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.

As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit www.stratumnet.com.  

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.