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Ccna Help Desk Jobs (NOW HIRING)

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$22/hr

Keep users informed and document resolutions accurately What you bring: * 1-3 years of help desk ... CompTIA A+, CCNA, or similar certifications Job Type & Location This is a Contract to Hire position ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ

$22/hr

Keep users informed and document resolutions accurately What you bring: * 1-3 years of help desk ... CompTIA A+, CCNA, or similar certifications Job Type & Location This is a Contract to Hire position ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred CORE DUTIES AND RESPONSIBILITIES:

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EXPERIENCE: 1. CompTIA A+ Certification, Cisco CCNA, HDI Help Desk Technician, Microsoft Certified Professional, or Microsoft Certified Systems Engineer, preferred CORE DUTIES AND RESPONSIBILITIES:

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... CCNA (Cisco Certified Network Associate). • Excellent problem-solving skills required. Skills ...

r2 Technologies, Inc.

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The ... CCNA (Cisco Certified Network Associate). • Excellent problem-solving skills required. Skills ...

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How much do ccna help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for ccna help desk in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is a CCNA Help Desk job?

A CCNA Help Desk job involves providing technical support and troubleshooting network-related issues for users and organizations. Professionals in this role typically diagnose connectivity problems, configure routers and switches, and ensure network security. They use their CCNA certification knowledge to resolve issues related to TCP/IP, VLANs, and basic network protocols. This position is often an entry point into networking careers, helping individuals gain experience with Cisco technologies. Strong communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ccna Help Desk position, and why are they important?

To thrive as a CCNA Help Desk professional, you need a solid understanding of networking fundamentals, troubleshooting, and customer support, ideally validated by a Cisco Certified Network Associate (CCNA) certification. Familiarity with tools such as ticketing systems, network monitoring software, and various Cisco hardware and operating systems is typically required. Strong communication skills, patience, and problem-solving abilities set candidates apart in this role. These attributes are essential for effectively diagnosing issues and ensuring reliable technical support in dynamic IT environments.

What are the typical daily responsibilities of a CCNA Help Desk professional?

A CCNA Help Desk professional typically spends the day responding to support tickets, troubleshooting network connectivity issues, assisting users with hardware and software queries, and escalating complex problems to senior technical staff when necessary. They often monitor network performance, perform routine maintenance tasks, and document solutions for future reference. Collaboration is key, as you'll frequently interact with end users, network engineers, and other IT staff to ensure seamless operations. This diverse workflow ensures continued learning and expertise in networking concepts and real-world troubleshooting.
More about Ccna Help Desk jobs
What cities are hiring for Ccna Help Desk jobs? Cities with the most Ccna Help Desk job openings:
What states have the most Ccna Help Desk jobs? States with the most job openings for Ccna Help Desk jobs include:
What job categories do people searching Ccna Help Desk jobs look for? The top searched job categories for Ccna Help Desk jobs are:
Ccna Help Desk jobs near you
Infographic showing various Ccna Help Desk job openings in the United States as of May 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 7% Temporary, and 1% Contract. Highlights an 42% Physical, and 58% Remote job distribution, with an average salary of $43,356 per year, or $20.8 per hour.
Help Desk Specialist I (HD1) (Government)

Help Desk Specialist I (HD1) (Government)

AT and T

Columbia, MD • On-site

$80K - $109.60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 696 frontline employees who took The Breakroom Quiz

41st of 76 rated telecommunications companies

Job description

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Intelink Services provide interagency information sharing, content discovery, and collaboration capabilities on the IC system domains to the IC and its partners in Defense, Homeland Security, Foreign Affairs, and Law Enforcement.
AT&T has an opening for a Help Desk Specialist to support Public Sector Solutions.
The job duties of the Help Desk Specialist are as follows:
  • This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Work to be performed at a government customer site in Laurel, MD.
  • Rotating Shift work position, 365 days a year, 7 days a week.
  • Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
  • Document and communicate outage information to co-workers and customers.
  • Provide tier 1 and 2 response to customer service requests received via phone, email, chat, and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed.
  • Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
  • Provide basic instructions on how to use services to both external and internal customers.

Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications:
One (1) year of demonstrated Help Desk experience required with a Bachelor's degree. Minimum three (3) years of Help Desk experience with an Associate degree. Minimum five (5) years of Help Desk experience with a High School diploma. Any degree from an accredited college or university is acceptable.
  • Compliance with DOD 8570.01-M with a minimum certification of IAT Level I. (A+, CCNA-Security, NET+, SSCP, Security+).

Ready to join our team? Apply today!
Our Help Desk Specialist I (Government) earns between $80,000 - $109,600 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Weekly Hours:
40
Time Type:
Regular
Location:
Columbia, Maryland
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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