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Hourly Epic Help Desk Jobs in Baytown, TX (NOW HIRING)

Retro Fitness

Front Desk

Pasadena, TX · On-site

$13 - $16/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Accenture

Epic Certified Cadence Analyst

Houston, TX · On-site

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

Lift RF Texas, LLC

Front Desk

Pasadena, TX

$13 - $16/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

Accenture

Epic Certified Cupid Analyst

Houston, TX · On-site

$48 - $55/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $48.00 to $55.00 Cleveland $48 ...

Accenture

Epic Certified Radiant Analyst

Houston, TX · On-site

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

Accenture

Epic Certified Grand Central Analyst

Houston, TX · On-site

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

Astreya

Service Desk Specialist III

Houston, TX · On-site

$30.12 - $50.19/hr

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $30.12 - $50.19 USD (Hourly) * Please note that the salary information provided ...

Astreya

Service Desk Specialist III

Houston, TX · On-site

$30.12 - $50.19/hr

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $30.12 - $50.19 USD (Hourly) * Please note that the salary information provided ...

Astreya

Service Desk Specialist III

Houston, TX · On-site

$30.12 - $50.19/hr

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $30.12 - $50.19 USD (Hourly) * Please note that the salary information provided ...

Accenture

Epic Certified Ambulatory Analyst

Houston, TX

$45 - $50/hr

As an Accenture Flex employee, you will apply your skills and experience to help drive business ... Accenture Flex Jobs ( Role Location Hourly Salary Range California $45.00 to $50.00 Cleveland $45 ...

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Retro Fitness

Front Desk

Pasadena, TX · On-site

$13 - $16/hr

You will help create a great first impression handle member requests and promote services that help ... Hourly * Exact pay range determined by location and experience Ready to lead from the front Apply ...

East Houston Medical Center

Be Seen First

IT Support Technician - Healthcare

Houston, TX · On-site

$25 - $30/hr

... IT support, help desk, or desktop support experience * Hands-on experience with EHR / EMR systems such as EPower, Epic, Cerner, Meditech, or similar, EPower training provided * Experience with ...

New

East Houston Medical Center

Be Seen First

IT Support Technician - Healthcare

Houston, TX · On-site

$25 - $30/hr

... IT support, help desk, or desktop support experience * Hands-on experience with EHR / EMR systems such as EPower, Epic, Cerner, Meditech, or similar, EPower training provided * Experience with ...

New

East Houston Medical Center

Be Seen First

IT Support Technician - Healthcare

Houston, TX · On-site

$25 - $30/hr

... IT support, help desk, or desktop support experience * Hands-on experience with EHR / EMR systems such as EPower, Epic, Cerner, Meditech, or similar, EPower training provided * Experience with ...

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Hourly Epic Help Desk information

See Baytown, TX salary details

$11

$21

$30

How much do hourly epic help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for hourly epic help desk in Baytown, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Hourly Epic Help Desk professional, and why are they important?

To thrive as an Hourly Epic Help Desk professional, you need a solid understanding of Epic EHR systems, healthcare IT processes, and troubleshooting methodologies, often supported by experience in healthcare environments or relevant certifications. Familiarity with Epic modules, ticketing systems like ServiceNow, and remote support tools is typically required. Strong communication, patience, and problem-solving abilities are crucial for effectively assisting users and resolving complex issues. These skills ensure prompt and accurate user support, minimize system downtime, and maintain the smooth operation of critical healthcare technology.

What are some common challenges faced by Hourly Epic Help Desk staff and how can they be effectively managed?

Hourly Epic Help Desk staff often encounter challenges such as managing high volumes of support tickets, troubleshooting a wide range of technical issues, and clearly communicating solutions to users with varying technical backgrounds. Prioritizing tasks, maintaining up-to-date knowledge of Epic systems, and utilizing internal documentation can help address these challenges. Building strong collaboration with clinical and IT teams also ensures timely issue resolution and enhances the overall support experience.

What is an Hourly Epic Help Desk?

An Hourly Epic Help Desk is a support service staffed by IT professionals who assist users with issues related to the Epic electronic health record (EHR) system on an hourly basis. These help desk specialists troubleshoot technical problems, answer user questions, and help ensure smooth operation of Epic software for healthcare providers. They may work remotely or onsite, and their support can cover a range of topics, including login issues, workflow guidance, and system errors. The 'hourly' designation typically means they are contracted or billed by the hour rather than salaried.

What is the difference between Hourly Epic Help Desk vs Hourly Epic Support Specialist?

AspectHourly Epic Help DeskHourly Epic Support Specialist
CertificationsEpic certifications, help desk certificationsEpic certifications, technical support certifications
Work EnvironmentHelp desk, support center, healthcare ITSupport teams, healthcare IT departments
Employer & IndustryHospitals, clinics, healthcare providersHospitals, healthcare organizations, IT support firms

Both roles require Epic certifications and focus on supporting healthcare IT systems. The Hourly Epic Help Desk primarily handles user issues and troubleshooting at the help desk level, while the Hourly Epic Support Specialist may provide more in-depth technical support and system troubleshooting. Both roles are essential in healthcare IT environments, but the Help Desk role is more customer-facing and reactive, whereas the Support Specialist may handle complex technical problems.

What are popular job titles related to Hourly Epic Help Desk jobs in Baytown, TX? For Hourly Epic Help Desk jobs in Baytown, TX, the most frequently searched job titles are:
What job categories do people searching Hourly Epic Help Desk jobs in Baytown, TX look for? The top searched job categories for Hourly Epic Help Desk jobs in Baytown, TX are:
What cities near Baytown, TX are hiring for Hourly Epic Help Desk jobs? Cities near Baytown, TX with the most Hourly Epic Help Desk job openings:
Hourly Epic Help Desk jobs near you
Infographic showing various Hourly Epic Help Desk job openings in Baytown, TX as of May 2026, with employment types broken down into 2% Locum Tenens, 72% Full Time, 21% Part Time, 3% Contract, and 2% Nights. Highlights an 78% Physical, and 22% Remote job distribution, with an average salary of $43,845 per year, or $21.1 per hour.
Senior Clinical Applications Associate - Epic Ambulatory, MyChart, Care Everywhere

Senior Clinical Applications Associate - Epic Ambulatory, MyChart, Care Everywhere

Baylor College of Medicine

Houston, TX • Hybrid

Full-time

Posted 11 days ago

Baylor College of Medicine rating

8.6

Company rating: 8.6 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

49th of 528 rated colleges and universities

Job description

Summary

The Senior Clinical Applications Associate provides comprehensive technical and operational support for clinical information systems, products and services to Baylor College of Medicine clinical operations and Baylor affiliated institutions. Performs project management and implementation activities for clinical systems related to the clinical practice and Ambulatory modules. The Senior Clinical Applications Associate will work primarily with the Epic Ambulatory application; however, responsibilities are cross-functional to support other clinical modules. This role rotates on-call and help desk tier 2 support.

The Department of Information Technology at Baylor College of Medicine provides technology services, support, and partnership in delivering key values to the mission of Baylor College of Medicine. Information Technology offices are located at the Nabisco, McGovern Campus, in the Texas Medical Center. 

This position is eligible to work hybrid within the Greater Houston, TX area with occasional onsite including several days per month.

Job Duties
  • Manages projects related to MyChart Epic Module.
  • Collaborates with operational leaders to enhance patient engagement.
  • Provides support to the MyChart Support Desk as they respond to calls from patients about technical issues.
  • Provides application/database analysis and support, system integration, interface integration, or customized application solutions for clinical applications used throughout the Baylor clinical departments.
  • Designs, develops, and maintains custom clinical content to enhance workflows and efficiency utilizing the electronic medical records system and/or application software as assigned.
  • Performs application monitoring and planning, utilization tracking, and reporting.
  • Manages projects for enhancements and automation of clinical workflows. 
  • Provides secondary support to team members to assist with supporting other application modules as needed.
  • Implements and supports system upgrades, enhancements, and modifications. Coordinates with Baylor-IT personnel and Baylor affiliated IT departments.
  • Acts as operational/data liaison with Baylor departments to identify and resolve operational workflows issues related to technology, and issues related to data, data integrity, and interfaces. 
  • Provides technical and helpdesk support to Baylor clients and Baylor affiliated clients using or planning to use computing resources as needed. 
  • Performs other job-related duties as assigned
Minimum Qualifications
  • Bachelor's degree. Four years of relevant experience may substitute for degree requirement. 
  • Four years of relevant experience.
Department-specific Requirements
  • Experience in Ambulatory, MyChart, and/or Care Everywhere.
  • Accreditation and/or certification in Ambulatory, MyChart, and/or Care Everywhere.
Preferred Qualifications and Skills
  • Epic certification in Ambulatory, MyChart, and/or Care Everywhere.

Work Authorization Requirement:

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment. 

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

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