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Senior Help Desk Technician Jobs in Baytown, TX (NOW HIRING)

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

Eclaro

Service Desk Technician

Houston, TX

$19 - $20/hr

... senior engineers with infrastructure projects and upgrades. Documentation & Process: Create and ... Required Qualifications: 2 years of experience in a Service Desk, Help Desk, or Desktop Support ...

Eclaro

Service Desk Technician

Houston, TX · On-site

$19 - $20/hr

... related issues. * Assist senior engineers with infrastructure projects and upgrades ... Required Qualifications: * 2+ years of experience in a Service Desk, Help Desk, or Desktop Support ...

Bowman Consulting

Helpdesk Technician I

Houston, TX · On-site

$19 - $25.75/hr

... senior technicians or supervisors when dealing with unfamiliar issues. • Represent the IT ... desk, or related internship • Basic knowledge of Windows OS, MS Office, and common business ...

BuzzClan

Desktop Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a ...

BuzzClan LLC

Desktop Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a ...

BuzzClan LLC

Desktop Technician

Houston, TX

$19.25 - $24.50/hr

Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a ...

BuzzClan LLC

Desktop Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a ...

Sheldon ISD

Help Desk Specialist

Houston, TX

$30.49K/yr

Primary Purpose Provide first-level technical support for the district help desk, addressing ... Support Campus Technicians with various projects as needed * Perform other duties as assigned by ...

BravoTECH

Desktop Technician

Houston, TX · On-site

$19.25 - $24.50/hr

Desktop Technician Department: Information Technology Reports To ... Help Desk Manager Company Description IMMEDIATE IMPACT. MEANINGFUL CAREER. We know our success ...

Bowman

Helpdesk Technician I

Houston, TX · On-site

$19 - $25.75/hr

Seek guidance from senior technicians or supervisors when dealing with unfamiliar issues ... We offer competitive compensation, a supportive work environment, and benefits designed to help our ...

Managed Services and VoIP Provider

Be Seen First

Field / Help Desk Service Technician ( IT/VoIP)

Houston, TX · On-site

$42.50K - $52.50K/yr

This position is an in-office position in Houston, Texas, and the role will include both help desk and field technician work. The position will also require travel between customers around the ...

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Senior Help Desk Technician information

See Baytown, TX salary details

$11

$21

$30

How much do senior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior help desk technician in Baytown, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Technician, and why are they important?

To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

How does a Senior Help Desk Technician typically balance hands-on technical troubleshooting with mentoring junior team members?

A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.

What are Senior Help Desk Technicians?

Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.

What is the best remote job for seniors?

A Senior Help Desk Technician can work remotely by providing technical support, troubleshooting hardware and software issues, and assisting users via phone, email, or remote access tools. This role often requires strong communication skills, basic certifications like CompTIA A+, and the ability to work independently in a flexible schedule.

What is the difference between Senior Help Desk Technician vs Help Desk Technician?

AspectSenior Help Desk TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+; ITILCompTIA A+; basic certifications
Work EnvironmentAdvanced support, troubleshooting, mentoringFirst-level support, ticket resolution
ResponsibilitiesComplex issues, team support, trainingBasic troubleshooting, user assistance

The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.

What are the most commonly searched types of Help Desk Technician jobs in Baytown, TX? The most popular types of Help Desk Technician jobs in Baytown, TX are:
What are popular job titles related to Senior Help Desk Technician jobs in Baytown, TX? For Senior Help Desk Technician jobs in Baytown, TX, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Technician jobs in Baytown, TX look for? The top searched job categories for Senior Help Desk Technician jobs in Baytown, TX are:
What cities near Baytown, TX are hiring for Senior Help Desk Technician jobs? Cities near Baytown, TX with the most Senior Help Desk Technician job openings:
Senior Help Desk Technician jobs near you
Infographic showing various Senior Help Desk Technician job openings in Baytown, TX as of May 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,845 per year, or $21.1 per hour.
Help Desk Technician - Houston, Texas

Help Desk Technician - Houston, Texas

The Jay Group Ltd

Houston, TX • On-site

$19 - $25.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Technician - Houston, Texas

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.

Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.

Job Duties:
  • Point of contact for employees IT issues
  • Manage Help Desk tickets in a timely manner.
  • Perform troubleshooting using different diagnostic techniques.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Work through the problem-solving process with customers, empowering them to do the same in the future.
  • Fix more complicated issues in person.
  • Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
  • Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
  • Set up and configure new and repaired devices (warehouse devices, printers, and computers)
  • Manage assets including frequent inventory and inspection
  • Support operations needs with supply of functioning devices
  • Repair and evaluate broken equipment for service
  • Redirect unresolved issues to the next level of support personnel.
  • Diagnose technology problems as it relates to business processes.
  • When needed assist Network Engineers with lighter duties.
  • Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.
Benefits:
  • 401K with company discretionary match
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Weekly Pay
  • Employee Assistance Program
  • Paid Holiday Hours
  • Paid Time-Off
Qualifications

Education / Experience

  • IT related skills such as:
    • A clear understanding of PCs (computer) components
    • Databases and methods to access and fetch data such as SQL or ODBC
    • Scripting tools such as:
      • .bat files
      • .sql files
      • Or Power shell
    • Windows Commands and/or Power shell
  • High school diploma with 1 year computer related experience required.
  • 2 years of experience working in a help desk environment.
  • Good organizational skills
  • Excellent communication skills both verbal and written.
  • Familiar with Microsoft Office applications
  • Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
  • Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
  • Ability to work overtime, especially during the 4th quarter (November December)
  • Associate degree in computer science highly preferred.
  • CompTIA A+ Computer Troubleshooting Certification preferred.
  • Must be willing to submit a background check
  • Must be at least 16 years of age
  • Ability to work legally in the United States

What does it take to be a Jay Group Team Member?

  • Uphold Jay Group Core Values:
    • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
    • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
    • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
    • Built on Trust: We live our legacy of being open, honest, ethical and genuine.

Equal Employment Opportunity Employer

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