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Nc Fast Help Desk Jobs in Baytown, TX (NOW HIRING)

Populous

Help Desk Administrator

Houston, TX · On-site

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... No. 1 Most Innovative Company in Architecture by Fast Company No. 1 Firm in Cultural on Interior ...

Populous

Help Desk Administrator

Houston, TX

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... No. 1 Most Innovative Company in Architecture by Fast Company No. 1 Firm in Cultural on Interior ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk ... Ability to manage multiple tickets in a fast-paced environment Preferred Qualifications

Mehta Medical Group PLLC

IT Intern (Help Desk)

Humble, TX · On-site

$13 - $17.25/hr

We are seeking a motivated, tech-savvy intern to join our support team and gain hands-on experience in a fast-paced medical environment. Role Overview As a Tier 1 Help Desk Intern, you will serve as ...

PennComp LLC

Helpdesk Engineer II

Houston, TX · Hybrid

You will answer incoming phone calls for our help desk and will resolve client requests. This role ... Ability to prioritize and manage multiple tasks in a fast-paced environment ...

XPERTECHS

Support Desk Specialist

Bellaire, TX · On-site

Successful applicants are able to work in a fast-paced, highly collaborative environment. We are ... Develop help sheets and FAQ lists for end users. * Assuming the Technical Escalation Service Desk ...

Univision

Assignment Desk Manager

Houston, TX

JOB TITLE: Assignment Desk Manager LOCATION: Houston Texas N+Univision 45 is looking for an ... The ideal candidate thrives in a fast-paced newsroom, demonstrating strong decision-making skills ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Baytown, TX

Nc Fast Help Desk information

See Baytown, TX salary details

$34.1K

$76.3K

$113.4K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in Baytown, TX is $76,285.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,100.00 and $91,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Baytown, TX? For Nc Fast Help Desk jobs in Baytown, TX, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Baytown, TX look for? The top searched job categories for Nc Fast Help Desk jobs in Baytown, TX are:
What cities near Baytown, TX are hiring for Nc Fast Help Desk jobs? Cities near Baytown, TX with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Baytown, TX as of May 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 100% In-person job distribution, with an average salary of $76,285 per year, or $36.7 per hour.
Help Desk Administrator

Help Desk Administrator

Populous

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Help Desk Administrator
Location: Houston, TX
Who We Are:
We design places where people love to be together.
Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments.
We've designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.
What We Offer:
Professional & Personal Development Programs + Summer Hours + Hybrid Schedule + On-Site Gym (Dallas/KC) + Paid Architect Licensure & Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.
Who We Are Looking For:
We are seeking a Help Desk Administrator with 1-2 years of experience to provide technical support to ensure users receive timely, accurate resolution of hardware, software and system issues.
Our preferred candidate will have prior experience in the AEC industry, and an interest in working in a dynamic global design environment with a diverse range of public assembly building types, including sports venues, convention centers, and airports.
What Your Day Could Consist Of:
  • Providing Tier I technical assistance via phone, in-person and by ticketing system.
  • Diagnosing and resolving technical hardware and software issues.
  • Following standard help desk procedures and researching questions using available information resources.
  • Advising users on appropriate action and logging all help desk interactions.
  • Identifying and escalating situations requiring urgent attention and redirecting problems to the appropriate resource.
  • Preparing activity reports and developing and maintaining documentation of processes and procedures.

Requirements For Success:
  • Outstanding communication skills and customer service mindset that encourages effective collaboration.
  • Positive and professional attitude, resourceful nature, and excellent troubleshooting and problem-solving capability.
  • Highly trustworthy with the ability to effectively manage sensitive and confidential information.
  • Ability to provide clear technical support to non-technical users.

Essential Qualifications:
  • An accredited degree in Information Technology, Computer Science, Information Systems or commensurate work experience in IT or related field.
  • 1-2 years proven work history in an office environment.
  • Working knowledge of Windows 10 and 11.
  • Working knowledge of Office 365.
  • Working knowledge of iOS and Android.

Preferred:
  • Apple MAC support experience is highly desirable.
  • Desktop imaging experience preferred.
  • Knowledge of architectural software is highly desirable.

Additional Details:
  • Occasional overtime may be necessary.

Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.
No. 1 Most Innovative Company in Architecture by Fast Company
No. 1 Firm in Cultural on Interior Design magazine's Top 100 Giants
No. 1 Architecture Firm in Cultural Facilities by BD+C
No. 1 Architecture Firm in Convention Centers by BD+C
No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C
Find us here - https://populous.com/careers
Instagram: @WeArePopulous
X: @Populous

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