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Help Desk Jobs in Baytown, TX (NOW HIRING)

Populous

Help Desk Administrator

Houston, TX · On-site

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be together. Populous is a global design firm that began with a singular focus: to draw people together ...

Populous

Help Desk Administrator

Houston, TX

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be together. Populous is a global design firm that began with a singular focus: to draw people together ...

Sheldon ISD

Help Desk Specialist

Houston, TX

$30.49K/yr

Primary Purpose Provide first-level technical support for the district help desk, addressing technology-related issues. QUALIFICATIONS * High School Diploma or GED * One year or more of related ...

JConnect Infotech

IT HELP DESK

Houston, TX · On-site

This contractor position will help temporarily fill an open position in the area along with ... ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Driving license and own ...

AMSYS Talent

Helpdesk Technician

Houston, TX · On-site

$19 - $25.75/hr

Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role ...

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How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Baytown, TX is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Baytown, TX? The most popular types of Help Desk jobs in Baytown, TX are:
What are popular job titles related to Help Desk jobs in Baytown, TX? For Help Desk jobs in Baytown, TX, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Baytown, TX look for? The top searched job categories for Help Desk jobs in Baytown, TX are:
What cities near Baytown, TX are hiring for Help Desk jobs? Cities near Baytown, TX with the most Help Desk job openings:
Help Desk jobs near you
Help Desk Administrator

Help Desk Administrator

Populous

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Help Desk Administrator
Location: Houston, TX
Who We Are:
We design places where people love to be together.
Populous is a global design firm that began with a singular focus: to draw people together around the things they love, through experiences that capture all the senses, amplifying the atmosphere of excitement and pure joy shared in human moments.
We've designed and delivered some of the world's most memorable civic, sports and entertainment buildings, from iconic stadia to ground-breaking live music venues. Populous is where architects and designers of all kinds create moments bigger than ourselves. We offer the best of both worlds: the resources and impact of the design giants and the tightly knit atmosphere and growth opportunities of smaller firms.
What We Offer:
Professional & Personal Development Programs + Summer Hours + Hybrid Schedule + On-Site Gym (Dallas/KC) + Paid Architect Licensure & Certifications Exams + Wedding Pay + Charitable Match Program + Market Leading Wellness Health and Welfare Benefits.
Who We Are Looking For:
We are seeking a Help Desk Administrator with 1-2 years of experience to provide technical support to ensure users receive timely, accurate resolution of hardware, software and system issues.
Our preferred candidate will have prior experience in the AEC industry, and an interest in working in a dynamic global design environment with a diverse range of public assembly building types, including sports venues, convention centers, and airports.
What Your Day Could Consist Of:
  • Providing Tier I technical assistance via phone, in-person and by ticketing system.
  • Diagnosing and resolving technical hardware and software issues.
  • Following standard help desk procedures and researching questions using available information resources.
  • Advising users on appropriate action and logging all help desk interactions.
  • Identifying and escalating situations requiring urgent attention and redirecting problems to the appropriate resource.
  • Preparing activity reports and developing and maintaining documentation of processes and procedures.

Requirements For Success:
  • Outstanding communication skills and customer service mindset that encourages effective collaboration.
  • Positive and professional attitude, resourceful nature, and excellent troubleshooting and problem-solving capability.
  • Highly trustworthy with the ability to effectively manage sensitive and confidential information.
  • Ability to provide clear technical support to non-technical users.

Essential Qualifications:
  • An accredited degree in Information Technology, Computer Science, Information Systems or commensurate work experience in IT or related field.
  • 1-2 years proven work history in an office environment.
  • Working knowledge of Windows 10 and 11.
  • Working knowledge of Office 365.
  • Working knowledge of iOS and Android.

Preferred:
  • Apple MAC support experience is highly desirable.
  • Desktop imaging experience preferred.
  • Knowledge of architectural software is highly desirable.

Additional Details:
  • Occasional overtime may be necessary.

Populous offers a competitive salary and bonus packages. We strive to offer our staff the best benefits package in the industry, at the lowest cost to employees, including medical, dental and vision coverage, 401k, FSA/HSA, paid time off and continuing education benefits. Populous is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, sex, age, genetic information, sexual orientation, veteran status, disability status, or any other characteristic protected under applicable federal, state, or local laws.
No. 1 Most Innovative Company in Architecture by Fast Company
No. 1 Firm in Cultural on Interior Design magazine's Top 100 Giants
No. 1 Architecture Firm in Cultural Facilities by BD+C
No. 1 Architecture Firm in Convention Centers by BD+C
No. 1 Architecture Firm in Performing Arts and Concert Venues by BD+C
Find us here - https://populous.com/careers
Instagram: @WeArePopulous
X: @Populous

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