Helpdesk Assistant information
See Dallas, TX salary details
$10.23 - $12.28
4% of jobs
$12.28 - $14.33
4% of jobs
$14.33 - $16.39
9% of jobs
$17.28 is the 25th percentile. Wages below this are outliers.
$16.39 - $18.44
17% of jobs
The median wage is $19.91 / hr.
$18.44 - $20.49
22% of jobs
$22.44 is the 75th percentile. Wages above this are outliers.
$20.49 - $22.55
20% of jobs
$22.55 - $24.60
15% of jobs
$24.60 - $26.65
3% of jobs
$26.65 - $28.71
6% of jobs
$28.71 - $30.76
0% of jobs
$30.76 - $32.82
0% of jobs
How much do helpdesk assistant jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for helpdesk assistant in Dallas, TX is $20.62, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.
Helpdesk Assistants are professionals who provide technical support and assistance to users experiencing computer or software-related issues. They serve as the first point of contact for troubleshooting problems, answering questions, and resolving user concerns, either in person, over the phone, or via email. Their responsibilities often include logging support tickets, diagnosing issues, and escalating complex problems to higher-level IT staff when necessary. Helpdesk Assistants play a crucial role in maintaining smooth IT operations within an organization.
To thrive as a Helpdesk Assistant, you need a solid understanding of computer hardware, software troubleshooting, and general IT support, typically supported by a diploma or certification in information technology. Familiarity with ticketing systems, remote support tools, and knowledge bases such as ServiceNow or Zendesk is commonly required. Strong communication skills, patience, and problem-solving abilities set standout performers apart in this role. These skills and qualities are vital to efficiently resolve technical issues and ensure user satisfaction in a fast-paced support environment.
Helpdesk Assistants often encounter high volumes of support requests and must efficiently prioritize issues while maintaining a positive attitude. Balancing multiple tasks, dealing with frustrated users, and addressing technical problems in a timely manner can be challenging. Successful Helpdesk Assistants develop strong communication skills, utilize ticketing systems for organization, and continually update their technical knowledge. Building rapport with team members and leveraging internal resources also help in managing workload and providing quality service.
What are the most commonly searched types of Helpdesk jobs in Dallas, TX?
The most popular types of Helpdesk jobs in Dallas, TX are:
What cities near Dallas, TX are hiring for Helpdesk Assistant jobs?
Cities near Dallas, TX with the most Helpdesk Assistant job openings:
