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At&T Help Desk Jobs (NOW HIRING)

GDIT

Help Desk Manager

Fort Liberty, NC

MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Manager , the work you'll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM). * Lead/Deliver:

OculusIT

Senior Help Desk Analyst

Kerrville, TX · On-site

$17.75 - $24.50/hr

Manage Help Desk and all customer services for the University and on behalf of the client ... at optimal performance. * In collaboration with the OculusIT Service Delivery Management, guide and ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

... just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ... At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and ...

Leidos

Help Desk Manager

Chantilly, VA · On-site

$92K - $166K/yr

GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We ...

LCBC Church

Help Desk Specialist

Manheim, PA

Regularly attend and participate at LCBC prior to and/or upon employment. Primary Responsibilities ... Stays engaged, solves problems, and doesn't let details fall through the cracks * Self-motivated ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... Qualifications At least 3 years of relevant experience working in a technical IT call center ...

LCBC Church

Help Desk Specialist

Manheim, PA

Regularly attend and participate at LCBC prior to and/or upon employment. Primary Responsibilities ... Stays engaged, solves problems, and doesn't let details fall through the cracks * Self-motivated ...

Texas State Technical College

Help Desk Analyst

Rosenberg, TX · On-site

$16.75 - $23/hr

The role of Help Desk Analyst serves as the primary Help Desk contact and is responsible for ... Failure to do so will result in loss of employment at TSTC. Background Checks A criminal history ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Public Trust - Candidates do not need to be cleared at the time of application but must be able to ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week. The Help Desk Lead shall: * Possess Information Technology Infrastructure ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

GlobalXperts

Help Desk

San Diego, CA · On-site

$21.25 - $28.75/hr

Level 1 & 2 Helpdesk Support Technician 80-90% over the phone and around 10-20% desk side support ... May help with creating training manual at some point * Creating tickets as issues arise and ...

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At T Help Desk information

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How much do at&t help desk jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for at&t help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How much does AT&T work from home pay?

AT&T help desk positions that can be performed remotely typically pay between $12 and $20 per hour, depending on experience and location. These roles often require customer service skills and familiarity with troubleshooting tools, with schedules that may include evening or weekend shifts.

What jobs can I get with AT&T?

With AT&T, you can pursue roles such as help desk technician, customer service representative, network technician, sales associate, or IT support specialist. These positions often require technical skills, communication abilities, and sometimes certifications like CompTIA or Cisco. Opportunities are available in retail stores, call centers, and technical support centers.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

Is AT&T customer service a good job?

The AT&T Help Desk role involves assisting customers with technical issues, requiring good communication skills and knowledge of telecommunications systems. It is generally considered a stable customer service position with opportunities for skill development, though job satisfaction can vary based on individual preferences and work environment. Factors such as shift schedules and performance expectations are also relevant to the role.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including help desk roles, which typically require basic technical skills and customer service abilities. These jobs often provide on-the-job training and may require a high school diploma or equivalent. They are suitable for individuals seeking to start a career in telecommunications or IT support.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional, and why are they important?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

More about At T Help Desk jobs
What cities are hiring for At&T Help Desk jobs? Cities with the most At&T Help Desk job openings:
What states have the most At&T Help Desk jobs? States with the most job openings for At&T Help Desk jobs include:
What job categories do people searching At&T Help Desk jobs look for? The top searched job categories for At&T Help Desk jobs are:
At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Manager

Help Desk Manager

BlueWater Federal Solutions

Arlington, VA • On-site

Full-time

Re-posted 9 days ago

Job description

Overview

BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon


Responsibilities
  • Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
  • Establish and maintain customer service standards, ensuring timely and accurate responses to customer inquiries and technical issues.
  • Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.

Qualifications
  • Bachelor's Degree in IT related field or equivalent
  • 5+ years of progressive help desk experience with strong mentoring and analytical skills.
  • Must have an active Secret clearance
  • ITIL v4 certification is required
  • Helpdesk Customer Service Representative Certification is desired.

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Qualifications:
  • Bachelor's Degree in IT related field or equivalent
  • 5+ years of progressive help desk experience with strong mentoring and analytical skills.
  • Must have an active Secret clearance
  • ITIL v4 certification is required
  • Helpdesk Customer Service Representative Certification is desired.

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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