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At&T Help Desk Jobs (NOW HIRING)

Trace Systems

Help Desk Specialist

Washington, DC · On-site

$48K - $51K/yr

Help Desk Specialist Job Location: Naval Research Lab, Washington, DC Job Responsibilities ... This isn't just your ordinary desk job. You'll be at the forefront of innovation, building your ...

RK Supply

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide ... apply at rksupply.net/careers Qualified applicants will receive consideration for employment ...

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide ... apply at rksupply.net/careers Qualified applicants will receive consideration for employment ...

ITC Federal, Inc

Help Desk Supervisor

Fairfax, VA · Remote

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Public Trust - Candidates do not need to be cleared at the time of application but must be able to ...

Fortegra

Help Desk Manager

Jacksonville, FL · On-site

The position requires a confident leader who can manage people, processes, and performance at a high standard. Minimum Qulifications: * Minimum of five years of hands-on help desk support experience.

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

... just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ... At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and ...

LCBC Church

Help Desk Specialist

Manheim, PA

Stays engaged, solves problems, and doesn't let details fall through the cracks * Self-motivated ... at LCBC. * Supports LCBC's mission, priorities, philosophy of ministry, and doctrinal statement.

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... Qualifications At least 3 years of relevant experience working in a technical IT call center ...

Elite WorkForce Inc

Help Desk Analyst at CO

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Location: Denver, Colorado (80203) Client: State of Colorado Duration: 12+ Months Seeking a Help Desk Analyst to provide Tier I and II technical support for the myColorado mobile ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Stays engaged, solves problems, and doesn't let details fall through the cracks * Self-motivated ... at LCBC. * Supports LCBC's mission, priorities, philosophy of ministry, and doctrinal statement.

LCBC Church

Help Desk Specialist

Manheim, PA

Stays engaged, solves problems, and doesn't let details fall through the cracks * Self-motivated ... at LCBC. * Supports LCBC's mission, priorities, philosophy of ministry, and doctrinal statement.

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All JobsAt&T Help Desk Jobs

At T Help Desk information

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$12

$23

$33

How much do at&t help desk jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for at&t help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How much does AT&T work from home pay?

AT&T help desk positions that can be performed remotely typically pay between $12 and $20 per hour, depending on experience and location. These roles often require customer service skills and familiarity with troubleshooting tools, with some positions offering additional benefits for remote work arrangements.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

Is AT&T customer service a good job?

AT&T Help Desk positions involve assisting customers with technical issues related to telecommunications services, often requiring strong communication skills and technical knowledge. The job typically offers full-time hours, training, and opportunities for advancement, but job satisfaction depends on individual preferences and work environment. Compensation and benefits vary by location and experience.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional, and why are they important?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What is an entry level AT&T assistant?

An entry-level AT&T assistant typically refers to a support or customer service role that involves assisting customers with account inquiries, technical issues, or service setup. These positions often require good communication skills, basic technical knowledge, and may involve working with tools like CRM systems; they usually offer on-the-job training and may require a high school diploma or equivalent.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

Is it easy to get hired at AT&T?

Getting hired as an AT&T Help Desk representative typically involves applying online, completing assessments, and passing interviews. Candidates with customer service skills and technical knowledge of telecommunications are often preferred, and relevant certifications can improve chances of employment.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

More about At T Help Desk jobs
What cities are hiring for At&T Help Desk jobs? Cities with the most At&T Help Desk job openings:
What states have the most At&T Help Desk jobs? States with the most job openings for At&T Help Desk jobs include:
What job categories do people searching At&T Help Desk jobs look for? The top searched job categories for At&T Help Desk jobs are:
At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in the United States as of June 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Manager

Help Desk Manager

Bluewater Federal Solutions, Inc.

Arlington, VA

Full-time

Posted 17 days ago

Job description

Overview

BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon

Responsibilities
  • Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
  • Establish and maintain customer service standards, ensuring timely and accurate responses to customer inquiries and technical issues.
  • Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.
Qualifications
  • Bachelor's Degree in IT related field or equivalent
  • 5+ years of progressive help desk experience with strong mentoring and analytical skills.
  • Must have an active Secret clearance
  • ITIL v4 certification is required
  • Helpdesk Customer Service Representative Certification is desired.

BlueWater Federal is proud to be an Equal Opportunity Employer.  All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Employment Type: FULL_TIME

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