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At&T Help Desk Jobs (NOW HIRING)

Chesapeake Containment

Help Desk Technician

Mooresville, NC · On-site

$17.75 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician * Fluent in both English and Spanish is a plus * Excellent communication and interpersonal skills

Chesapeake Containment

Help Desk Technician

Mooresville, NC

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician * Fluent in both English and Spanish is a plus * Excellent communication and interpersonal skills

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician * Fluent in both English and Spanish is a plus * Excellent communication and interpersonal skills

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician * Fluent in both English and Spanish is a plus * Excellent communication and interpersonal skills

Chesapeake Containment

Help Desk Technician

Statesville, NC · On-site

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician * Fluent in both English and Spanish is a plus * Excellent communication and interpersonal skills

Chesapeake Containment

Help Desk Technician

Statesville, NC

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Maintain a positive and professional demeanor at all times Qualifications for Help Desk Technician * Fluent in both English and Spanish is a plus * Excellent communication and interpersonal skills

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Help Desk Analyst Location: Little Rock, AR Duration: 4+ Months #ONSITE The Application Help Desk ... At least 3 years in a fast-paced customer service role Education: 4 year college degree preferred ...

ITC Federal, Inc.

Help Desk Supervisor

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Public Trust - Candidates do not need to be cleared at the time of application but must be able to ...

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and ... Qualifications At least 3 years of relevant experience working in a technical IT call center ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Help Desk Lead is required to be onsite at the Fairchild Building in downtown Washington, DC five (5) days per week. The Help Desk Lead shall: * Possess Information Technology Infrastructure ...

HireITPeople

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Help Desk Location: Trenton, NJ Work Mode: Onsite to Hybrid Duration: 6+ months Knowledge of ... All training will be conducted on premises at 25 Market St. Trenton, NJ. 2-year college degree or ...

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At T Help Desk information

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How much do at&t help desk jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for at&t help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including help desk roles, which typically require basic technical skills and customer service experience. These jobs often provide on-the-job training and may be suitable for candidates with limited work experience seeking to start a career in telecommunications or IT support.
More about At T Help Desk jobs

What cities are hiring for At&T Help Desk jobs?

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What states have the most At&T Help Desk jobs?

States with the most job openings for At&T Help Desk jobs include:

What job categories do people searching At&T Help Desk jobs look for?

The top searched job categories for At&T Help Desk jobs are:

At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Chesapeake Containment

Mooresville, NC • On-site

$17.75 - $23.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.


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