ZipRecruiter

Log In

1

At&T Help Desk Jobs (NOW HIRING)

Riverside

$96K - $132K/yr

Overview The Help Desk Manager reports to the Associate Vice President, IS Business Systems ... at

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Serving as IS customer liaison by interacting with customers at their work sites as assigned. * Noting trends in questions received by the Help Desk. Also, sharing this information with management so ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

... just isn't working"? Do you enjoy solving problems, helping people, and keeping systems running ... At Kirby Risk, our IT team plays a critical role in keeping our business connected, productive, and ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based ... When issues can't be resolved at Level 1, you'll escalate by creating tickets for the next tier or ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Serving as IS customer liaison by interacting with customers at their work sites as assigned. * Noting trends in questions received by the Help Desk. Also, sharing this information with management so ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

TEKsystems

Help Desk Technician

Rochester, NY

$24 - $28/hr

Help Desk Technician - Level 1 Location: Rochester, NY | On-Site About the Role A Rochester-based ... When issues can't be resolved at Level 1, you'll escalate by creating tickets for the next tier or ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting ...

FLATLAND HOLDINGS LLC

Help Desk Technician

Midland, TX · On-site

$19 - $25.50/hr

Help Desk Technician We are looking for a help desk technician to join our IT team to provide ... apply at rksupply.net/careers Qualified applicants will receive consideration for employment ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

Required : • At least 5 years of progressive IT experience • A minimum of 3 years in a supervisory or manager role • Experience with help desk and remote support tools • Proficiency in ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Regularly attend and participate at LCBC prior to and/or upon employment. Primary Responsibilities ... Stays engaged, solves problems, and doesn't let details fall through the cracks * Self-motivated ...

next page

Showing results 1-20

All JobsAt&T Help Desk Jobs

At T Help Desk information

See salary details

$12

$23

$33

How much do at&t help desk jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for at&t help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

How much does AT&T work from home pay?

AT&T help desk positions that can be performed remotely typically pay between $12 and $20 per hour, depending on experience and location. These roles often require customer service skills and familiarity with troubleshooting tools, with schedules that may include evening or weekend shifts.

What jobs can I get with AT&T?

With AT&T, you can pursue roles such as help desk technician, customer service representative, network technician, sales associate, or IT support specialist. These positions often require technical skills, communication abilities, and sometimes certifications like CompTIA or Cisco. Opportunities are available in retail stores, call centers, and technical support centers.

What are some common challenges faced by AT&T Help Desk professionals, and how are they typically addressed?

AT&T Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting a wide range of technical issues, and communicating solutions clearly to customers with varying levels of technical knowledge. To address these challenges, team members receive ongoing technical training, utilize knowledge bases and ticketing systems, and collaborate closely with technical specialists and supervisors. The work environment emphasizes teamwork, continuous learning, and effective communication to ensure quick resolution of customer issues and a positive service experience.

Is AT&T customer service a good job?

The AT&T Help Desk role involves assisting customers with technical issues, requiring good communication skills and knowledge of telecommunications systems. It is generally considered a stable customer service position with opportunities for skill development, though job satisfaction can vary based on individual preferences and work environment. Factors such as shift schedules and performance expectations are also relevant to the role.

Does AT&T have entry level jobs?

AT&T offers entry-level positions, including help desk roles, which typically require basic technical skills and customer service abilities. These jobs often provide on-the-job training and may require a high school diploma or equivalent. They are suitable for individuals seeking to start a career in telecommunications or IT support.

What are the key skills and qualifications needed to thrive as an AT&T Help Desk professional, and why are they important?

To thrive as an AT&T Help Desk professional, you need strong troubleshooting abilities, customer service skills, and a foundational understanding of networking and telecommunications, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow, remote diagnostic tools, and knowledge of AT&T’s specific products and services are commonly required. Excellent communication, patience, and problem-solving skills help professionals effectively address customer concerns and resolve technical issues. These skills are vital for delivering efficient support, maintaining customer satisfaction, and ensuring seamless service operations.

What is an AT&T Help Desk?

An AT&T Help Desk is a customer support service provided by AT&T to assist customers with issues related to AT&T products and services, such as internet, wireless plans, TV, and phone. Help Desk representatives help troubleshoot technical problems, answer billing questions, and guide customers through service setup or changes. The Help Desk can be accessed by phone, online chat, or through AT&T’s online support portal. Their goal is to resolve issues quickly and provide a positive customer experience.

What is the difference between At&T Help Desk vs Customer Support Specialist?

AspectAt&T Help DeskCustomer Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonUsually requires a high school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentCall centers, technical support centers, remote or on-siteCall centers, retail stores, remote or on-site
Industry UsageTelecommunications, IT servicesRetail, telecommunications, service industries
Job FocusTechnical troubleshooting, network issues, product supportCustomer inquiries, product information, issue resolution

At&T Help Desk roles focus on technical support within the telecommunications industry, requiring technical skills and certifications. Customer Support Specialists handle general customer inquiries and support, often in retail or service settings. While both roles involve assisting customers, the At&T Help Desk emphasizes technical troubleshooting, whereas Customer Support Specialists focus on customer service and product information.

More about At T Help Desk jobs
What cities are hiring for At&T Help Desk jobs? Cities with the most At&T Help Desk job openings:
What states have the most At&T Help Desk jobs? States with the most job openings for At&T Help Desk jobs include:
What job categories do people searching At&T Help Desk jobs look for? The top searched job categories for At&T Help Desk jobs are:
At T Help Desk jobs near you
Infographic showing various At&T Help Desk job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Manager

Help Desk Manager

Riverside

On-site

$96K - $132K/yr

Full-time

Posted 11 days ago

Job description

Newport News, Virginia

Hiring Range

$96,400.00 - $132,550.00/Annual Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Overview
The Help Desk Manager reports to the Associate Vice President, IS Business Systems & Operational Support and is responsible for overall management of the IS Operational Systems that provide direct support to Riverside Health System (RHS) end users. The Help Desk Manager is responsible for ensuring excellent IT support to end users through direct support as well as managing a Help Desk team and for maintaining and overseeing IT inventory and products by receiving, storing, and delivering items. This position provides technical support and guidance for key Supply Chain activities and initiatives supporting receiving, warehouse, logistics and inventory management for the RIS Storeroom. The manager performs a wide range of duties necessary to communicate and coordinate metrics for inventory control/management, procurement, and value analysis.
What you will do
  • Lead, direct and supervise Service Desk and Asset Inventory Management personnel. Perform management functions to include hiring, orientation, performance evaluation, communicating department and company goals, etc.
  • Ensure that all phases of help desk support are coordinated, monitored, logged, tracked, and resolved appropriately. Create and provide standard reports and statistics on a regular basis to business leaders regarding help desk performance as well as trends in issues that need to be addressed. Create and maintain documentation such as Help Desk User Guides and Knowledgebase articles.
  • Ensure daily inventory operations are carried out efficiently and IT assets are accurately accounted for and issued to end users in an efficient and timely manner.
  • Actively participate in Process Innovation activities and projects. Serve as an IS representative on the RHS Value Analysis Team.
  • Liaison between Help Desk team and technical teams to assist with troubleshooting equipment and backup/safety systems in the Data Center.

Qualifications
Education
  • Bachelors Degree, Related Field of Study (i.e. Computer Science, Information Systems, Information Technology) (Required)

Experience
  • 5-6 years Recent relevant experience (i.e. Help desk, PC Tech, healthcare information systems) (Required)
  • 2 years Supervisory experience (Preferred)

Skills and Abilities
  • Customer service oriented
  • High adaptability
  • Effective communication skills

Licenses and Certifications
  • HDI Help Desk Manager (or similar Service Desk Manager certification) Upon Hire (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

Apply