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Help Desk Technician Level 2 Jobs (NOW HIRING)

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs ... Triage and escalate complex issues to Level 3 engineers when needed * Perform onboarding ...

STI

Help Desk Technician

Golden, CO · On-site

$20.75 - $28/hr

Help Desk Technician Golden, CO 12+ Months NOTE ... This is 100% on site, with 5-8hr days to start, and then move to 4-10's after a month or 2 of ...

Suzor IT

Help Desk Technician

East Walpole, MA · On-site

$22.50/hr

Help Desk Technician Requirements: * 2+ years of customer service experience. * Relevant License/Certification - CompTIA A+ (Preferred) * Excellent written and verbal communication skills. * Good ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

... Help Desk Technician to provide advanced technical support to our clients. This position serves as ... Provide Level II and Level III remote technical support for managed clients. * Troubleshoot and ...

Chesapeake Containment

Help Desk Technician

Hickory, NC · On-site

$18 - $24.25/hr

Entry-Level Help Desk Technician Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you! In this ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... Level 2 support when necessary Ticket Management • Open a service ticket for every customer ...

ATA Services Inc

Help Desk Technician

Santa Fe, NM · On-site

$26/hr

Help Desk Technicians combine technical expertise with customer service skills to diagnose ... Escalate complex issues to higher-level IT staff when necessary Required Skills and Qualifications

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... Maternity Leave Requirements Minimum of 2 years' experience in Information Technology, specifically ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line ... level of accuracy, superior attention to detail and strong organizational skills, especially in ...

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Help Desk Technician Level 2 information

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How much do help desk technician level 2 jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk technician level 2 in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the responsibilities of a Help Desk Technician Level 2?

A Help Desk Technician Level 2 provides advanced technical support to users experiencing hardware, software, or network problems that cannot be resolved by Level 1 technicians. They troubleshoot more complex issues, escalate unresolved problems to higher-level IT staff if needed, and often assist with system setups, software installations, and user account management. Level 2 technicians also document solutions, contribute to knowledge bases, and may provide guidance to junior team members.

What skills and qualifications are needed to thrive as a Help Desk Technician Level 2?

To excel as a Help Desk Technician Level 2, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically an associate degree or relevant IT certifications like CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist end users and collaborate with other IT staff. These skills ensure timely resolution of technical issues, minimize downtime, and improve overall user satisfaction.

What are common challenges faced by a Help Desk Technician Level 2, and how can they be effectively managed?

Help Desk Technician Level 2 professionals often encounter challenges such as handling escalated technical issues that require more in-depth troubleshooting, managing multiple support tickets simultaneously, and communicating complex solutions to users with varying technical backgrounds. Effective time management, strong problem-solving skills, and clear communication are crucial for success in this role. Collaborating closely with Level 1 technicians and other IT teams also helps ensure swift resolution of issues and continuous learning, which can aid in professional growth.

What is the difference between Help Desk Technician Level 2 vs Help Desk Technician Level 1?

AspectHelp Desk Technician Level 2Help Desk Technician Level 1
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically sufficient
Work EnvironmentHandles more complex issues, escalated ticketsHandles basic user issues, initial support
ResponsibilitiesDiagnoses advanced problems, supports network issuesResolves common hardware/software problems
Experience1-2 years or more in help desk rolesEntry-level, less experience required

Help Desk Technician Level 2 roles require more technical skills, certifications, and experience compared to Level 1. They handle complex issues and support escalated tickets, whereas Level 1 technicians focus on basic troubleshooting and user support. This distinction helps organizations ensure efficient problem resolution at different support levels.

What does a Help Desk Technician Level 2 do?

A Help Desk Technician Level 2 provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than Level 1 technicians, utilize remote tools, and may document solutions for future reference.

What is a help desk technician level 2 job description?

A Help Desk Technician Level 2 provides technical support to end-users by troubleshooting hardware, software, and network issues. They handle more complex problems than Level 1 technicians, often using remote tools and diagnostic software, and may assist in documenting solutions and escalating unresolved issues. Strong communication skills, technical knowledge, and familiarity with ticketing systems are essential for this role.
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Help Desk Technician Level 2 jobs near you
Infographic showing various Help Desk Technician Level 2 job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician (Level 1/2)

bostonmit

Waltham, MA • On-site

$58K - $72K/yr

Full-time

Medical, PTO

Re-posted 3 days ago

Job description


About Us Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services - keeping their technology running so they can focus on what they do best. We're expanding our team and looking for sharp, client-focused technicians who want to grow with us.
The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs. You'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service.
What You'll Do
  • Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365)
  • Triage and escalate complex issues to Level 3 engineers when needed
  • Perform onboarding/offboarding tasks: account setup, device provisioning, access management
  • Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask)
  • Support clients on-site when needed across the Greater Boston area
  • Monitor alerts and assist with proactive maintenance tasks

Requirements
What We're Looking For
  • 1-3 years of IT support or help desk experience (MSP experience a strong plus)
  • Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP)
  • CompTIA A+, Network+, or Microsoft certifications preferred
  • Strong communication skills - you'll be client-facing daily
  • Ability to manage multiple tickets simultaneously without dropping the ball
  • Valid driver's license (on-site visits required)

Nice to Have
  • Experience with RMM tools (Datto, NinjaRMM, SuperOps)
  • Familiarity with cybersecurity basics (MFA, EDR, phishing response)
  • Exposure to HIPAA or SOC 2 environments

Benefits
Why Join Us
  • Competitive salary + bonus
  • health
  • Paid certifications and training (we invest in your growth)
  • Clear promotion path: L1 → L2 → L3 → Engineer
  • Collaborative team, no micromanagement

Base Salary
$58K-$72K (L1 toward lower end, L2 upper end)
Annual Bonus
$2,000-$4,000 performance-based
PTO
Unlimited with priar approval
Cert reimbursement
Up to $1,500/year for CompTIA, Microsoft, etc.
Hybrid flexibility
2 days in-office/field, 3 remote (where client allows)

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