Bostonmit

About Us Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services - keeping their technology running so they can focus on what they do best. We're expanding our team and looking for sharp, client-focused technicians who want to grow with us.
The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs. You'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service.
What You'll Do

• Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365)
• Triage and escalate complex issues to Level 3 engineers when needed
• Perform onboarding/offboarding tasks: account setup, device provisioning, access management
• Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask)
• Support clients on-site when needed across the Greater Boston area
• Monitor alerts and assist with proactive maintenance tasks

Requirements
What We're Looking For

• 1-3 years of IT support or help desk experience (MSP experience a strong plus)
• Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP)
• CompTIA A+, Network+, or Microsoft certifications preferred
• Strong communication skills - you'll be client-facing daily
• Ability to manage multiple tickets simultaneously without dropping the ball
• Valid driver's license (on-site visits required)

Nice to Have

• Experience with RMM tools (Datto, NinjaRMM, SuperOps)
• Familiarity with cybersecurity basics (MFA, EDR, phishing response)
• Exposure to HIPAA or SOC 2 environments

Benefits
Why Join Us

• Competitive salary + bonus
• health
• Paid certifications and training (we invest in your growth)
• Clear promotion path: L1 → L2 → L3 → Engineer
• Collaborative team, no micromanagement

Base Salary
$58K-$72K (L1 toward lower end, L2 upper end)
Annual Bonus
$2,000-$4,000 performance-based
PTO
Unlimited with priar approval
Cert reimbursement
Up to $1,500/year for CompTIA, Microsoft, etc.
Hybrid flexibility
2 days in-office/field, 3 remote (where client allows)