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Entry Level It Help Desk Jobs (NOW HIRING)

J.J. Taylor

IT Help Desk Technician

Tampa, FL · On-site

IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required) Join a growing, family-owned organization with a national footprint and a people-first culture. J.J.

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

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Entry Level It Help Desk information

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How much do entry level it help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

How do I start an entry level IT help desk career?

To start an entry-level IT Help Desk career, gain foundational knowledge of computer hardware, software, and networking through courses or certifications like CompTIA A+; develop strong communication and problem-solving skills; and seek internships or entry-level positions to gain practical experience in technical support environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
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What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Entry Level It Help Desk jobs? States with the most job openings for Entry Level It Help Desk jobs include:
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Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Help Desk Technician

J.J. Taylor

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

J.J. Taylor rating

9.1

Company rating: 9.1 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

24th of 415 rated retail wholesalers

Job description

IT Help Desk/Support Technician for J.J. Taylor Companies, Inc. - Tampa, FL (Travel Required)
Join a growing, family-owned organization with a national footprint and a people-first culture.
J.J. Taylor Companies, Inc. is a third-generation, family-owned business headquartered in Jupiter, FL. Since 1958, we've grown into one of the largest beer distributors in the country through J.J. Taylor Distributing Florida, and we are a major player in the heavy equipment industry through National Equipment Dealers.
We're looking for an IT Help Desk/Support Technician who enjoys solving problems, helping people, and keeping technology running smoothly across multiple state locations.
Why You'll Love Working Here
We offer a competitive, comprehensive benefits package for full-time employees (30+ hours/week), including:
  • Medical Insurance - Multiple Cigna plans with employer HSA contributions
  • Dental & Vision - Delta Dental and EyeMed
  • Supplemental Coverages - Accident, Critical Illness & Hospital Indemnity
  • Income Protection - Company-paid Life, AD&D, Short- & Long-Term Disability
  • Employee Assistance Program - 24/7 access through Cigna
  • MetLife Legal Plan (optional)
  • 401(k) with Company Match
  • Tuition Reimbursement - Up to $5,250 annually after one year
  • Paid Time Off & Paid Holidays
  • Career development support and a collaborative, team-focused culture

What You'll Do
As our IT Help Desk Technician, you'll be the friendly, first-line technical expert supporting employees across the company.
Key responsibilities include:
  • Install, maintain, and troubleshoot hardware including PCs, laptops, printers, handhelds, mobile devices, and peripherals
  • Provide phone and in-person support for user issues related to network access, hardware, and software
  • Support multi-state locations; occasional travel required
  • Maintain, update, and repair LAN/WAN connectivity including VPN tunnels
  • Assist with backups, restores, and system monitoring
  • Serve as primary helpdesk contact for computer and network-related issues
  • Track and manage software licensing (Exchange, Windows, Office, ADP, RAS, etc.)
  • Maintain inventory and replacement schedules for hardware and mobile devices
  • Assign and track company mobile phones and ensure accurate HRIS documentation
  • Support route accounting software (RAS) as needed
  • Assist with training, documentation, and keeping technology areas organized

What You Bring
To thrive in this role, you should have:
  • Technical proficiency with Microsoft Active Directory, Windows server/desktop OS, hardware, and Microsoft Office
  • Ability to troubleshoot effectively and work independently
  • Strong customer service and communication skills
  • Flexibility to work in a fast-paced, multitasking environment
  • Ability to lift 15-25 lbs. and perform basic physical troubleshooting tasks
  • Reliable transportation for onsite visits

Education/Experience
  • Associate degree in Computer Science or related field preferred
  • High school diploma or GED required
  • At least 1 year of hands-on experience with LAN, WAN, desktop/server OS, and general software applications
  • Prior IT Help Desk experience a plus
  • Valid driver's license and acceptable driving record required

Working Conditions
  • Standard office environment with occasional exposure to electrical equipment
  • Travel to remote facilities as needed for user support

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