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Entry Level It Help Desk Jobs (NOW HIRING)

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE. Position Type: Full-time position. Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM Location: This position is based at our ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Schedule: Wednesday - Sunday 8 ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time Salary Range: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Schedule: Saturday ...

Managed Staffing

IT Help Desk Technician

Norwich, CT · On-site

$23 - $25/hr

This role is ideal for candidates with IT Help Desk or technical support experience who enjoy problem-solving, customer service, and hands-on work. What You'll Do * Respond to printer service ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Saturday - Wednesday 3:00 PM - 11:30 PM CST Position Type: Full Time Salary Range: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Schedule: Saturday ...

Mendocino Farms

IT HELP DESK TECHNICIAN

Plano, TX · On-site +1

$50K - $60K/yr

Job Title: IT Help Desk Technician Reports to: IT Help Desk Manager Location: Dallas, TX (Plano Area) FLSA Status: Non Exempt Compensation: $50,000 - $60,000 per year Summary: At Mendocino Farms, we ...

Texas Wesleyan University

IT Help Desk

Fort Worth, TX · On-site

Posting Details Position Information Job Title IT Help Desk Position Summary Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard ...

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 8:00 AM - 5:00 PM CST Position Type: Full Time Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Schedule: Wednesday - Sunday 8 ...

Ensign Services

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $2 differential for hours worked at night. Position Type: Full-time position. Schedule: 4/10's Thursday - Monday from 9:00 PM to 7:30 AM ...

Ensign Services, Inc.

IT Help Desk

Dallas, TX · On-site

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

Ensign Services

IT Help Desk

Dallas, TX

$20 - $22/hr

IT Help Desk - Wednesday - Sunday 10:00 AM - 6:30 PM CST Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full Time Schedule: Wednesday - Sunday ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night. Position Type: Full-time position. Schedule: Monday - Friday from 2:00 PM to 10:30 PM Location:

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How much do entry level it help desk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for entry level it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the easiest entry-level IT job to get?

An entry-level IT help desk position is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical knowledge, good communication skills, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and the role involves troubleshooting hardware and software issues in a support environment. These jobs usually have lower experience requirements and serve as a stepping stone into the IT field.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Is helpdesk a good entry-level job?

An entry-level IT Help Desk position is considered a good starting point for those interested in IT careers, as it provides foundational technical skills, customer service experience, and exposure to troubleshooting hardware and software issues. It often requires basic knowledge of operating systems, networking, and common tools like ticketing systems, making it accessible for beginners. This role can lead to more advanced IT positions with experience and additional certifications.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
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Entry Level It Help Desk jobs near you
IT Help Desk

IT Help Desk

Ensign Services, Inc.

Salt Lake City, UT • On-site

$20 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Ensign Group rating

6.4

Company rating: 6.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

633rd of 869 rated healthcare providers

Job description

IT Help Desk
Salary: $20.00 - $22.00 per hour, DOE.
Position Type: Full-time position.
Schedule: Monday - Friday 7:30 AM to 4:00 PM OR 9:00 AM to 5:30 PM
Location: This position is based at our Service Center in Midvale, UT (no remote options).
About the Company:
Ensign Services, Inc. ("ESI") is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees.
ESI is known as the "Service Center" and provides the facilities and leaders it serves with "back-office" support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people.
We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership ("CAPLICO") seriously. We want an individual in this role who will demonstrate these values through actions and words.
About the Opportunity:
The IT Help Desk position will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, you are expected to provide a great customer service experience and maintain key performance standards that help drive success.
Regular duties and responsibilities will primarily include the following:
  • Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
  • Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
  • Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
  • Assist with other IT support responsibilities, as needed.

Preferred Qualifications:
  • 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.
  • Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory,
  • Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.
  • Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
  • Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
  • Ability to prioritize, multitask and work under time constraints.
  • Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
  • Ability to be flexible and adapt to changes in regard to expectations and the organization.
  • Ability to hold peers accountable for and work as a team to achieve success.
  • Ability to travel onsite to our office location in Salt Lake, UT

Additional Information:
  • Location: This position is based at our Service Center in Midvale, UT (no remote options).
  • Pre-employment criminal background screening required.

What We Offer
We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee's professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com
Ensign Services, Inc. is an Equal Opportunity Employer.
Job ID 1485

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