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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues ... Ability to clearly communicate with clients, supervisors and team members * Strong troubleshooting ...

Black Box

IT Helpdesk

Rayville, LA · On-site

Supervisory Responsibility: None Black Box is a leading technology solutions provider. Our mission ... help customers design, deploy and manage their IT infrastructure. Through our values, such as ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100 - $110/hr

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Vincent Sue Compensation: $100,000 ...

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It Helpdesk Supervisor information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Aug 19, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

More about It Helpdesk Supervisor jobs

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What states have the most It Helpdesk Supervisor jobs?

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What job categories do people searching It Helpdesk Supervisor jobs look for?

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It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

IT Help Desk Internship - TEMPORARY

Appalachian Electric Cooperative

New Market, TN • On-site

Temporary, Internship

Posted 5 days ago

Job description

IT Help Desk Internship

Are you interested in gaining hands-on experience in information technology, troubleshooting, and customer support within a professional environment? Appalachian Electric Cooperative (AEC) is looking for a detail-oriented and motivated student or recent graduate ready to gain real-world IT experience while supporting our internal technology operations.

If you're pursuing a degree in Information Technology or a related field and want practical, resume-building experience, this opportunity is for you.

Position Overview:

  • Internship Duration: September 2026 through December 2026
  • Location:Appalachian Electric Cooperative (AEC), New Market, TN
  • Department:Information Technology
  • Reports To:IT Helpdesk Supervisor

The IT Help Desk Intern provides first-level technical support to end users,assistingwith hardware, software, and network-related issues. This role is designed to give hands-on experience in troubleshooting, customer service, and IT operations in a professional workplace setting.

WhoWe'reLooking For:

We'relooking for undergraduate or graduate students who are currently pursuing (or have recently completed) a degree or certification in:

  • Information Technology
  • Computer Science
  • Information Systems
  • Or a related field

Key Responsibilities:

As an IT Help Desk Intern, you will support the IT team by assisting with day-to-day technology needs across the cooperative.

  • Respond to helpdesk tickets, emails, and phone calls ina timelyand professional manner
  • Provide basic troubleshooting support for:

o Computers (Windows/Mac)

o Printers and peripherals

o Software applications

o Network connectivity issues

  • Install, configure, and update software and hardware
  • Assistwith user account setup, password resets, and access permissions
  • Document issues, solutions, and processes in the helpdesk system
  • Escalate complex technical issues to the IT Helpdesk Supervisor as needed
  • Support IT projects such as system upgrades, equipment deployment, and audits
  • Maintain inventory of IT equipment andassistwith asset tracking
  • Follow company IT policies and security procedures

Benefits to You:

This paid internship provides meaningful, hands-on experience and professional development opportunities, including:

  • Real-world IT support experience
  • Development of troubleshooting and diagnostic skills
  • Exposure to enterprise IT tools and systems
  • Improved professional communication and customer service skills

Why Choose AEC?

Commitment to Our Community:At AEC, we're driven by a deep commitment to serve our community. Our employees take pride in contributing to the improvement of our service area. It's not just a job; it's a mission. In fact, our tagline is "Power What Matters Most," because we believe in powering the most important moments in the lives of the members we serve.

Family-Like Atmosphere:AEC isn't just a workplace; it's a place where you'll build meaningful connections. We foster a family-like atmosphere where employees support and care for each other.

Not-for-Profit Mission:As a not-for-profit organization, we prioritize people over profits. Join us in our quest to provide safe, reliable and affordable electricity to our communities.

All qualified applicants will receive consideration for employment without regard to disability status, veteran status, or other legally protected status.

AEC is a Tennessee Drug Free Workplace

Apply