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It Helpdesk Supervisor Jobs (NOW HIRING)

Ledgebrook

IT/Helpdesk Supervisor

About the Role The IT Helpdesk Supervisor is responsible for leading and scaling day-to-day IT support operations in a fast-paced startup environment. Working closely with the Head of IT, this role ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

Based on Experience The IT Helpdesk Technician position is a vital role within the viLogics organization. Its the first point of contact with most customers. This position is responsible for ...

viLogics

IT Helpdesk Technician

Ebensburg, PA

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN · On-site

Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system ... Provide extraordinary IT support to customers at the C-level, and ensure high level of customer ...

ABC Imaging

IT Helpdesk Specialist

Annandale, VA · On-site

IT Helpdesk Specialist Location: Annandale, VA Employment Type: Full-Time Position Overview We are seeking an experienced and customer-focused IT Helpdesk Specialist to join our Information ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS Corp

JSSA IT Helpdesk

Ridgecrest, CA

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

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All JobsIt Helpdesk Supervisor Jobs

It Helpdesk Supervisor information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Jul 9, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor, and why are they important?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.
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What cities are hiring for It Helpdesk Supervisor jobs? Cities with the most It Helpdesk Supervisor job openings:
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What job categories do people searching It Helpdesk Supervisor jobs look for? The top searched job categories for It Helpdesk Supervisor jobs are:
It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 53% Full Time, 8% Part Time, 2% Contract, and 5% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
IT/Helpdesk Supervisor

IT/Helpdesk Supervisor

Ledgebrook

Remote

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Description
Ledgebrook is an InsurTech MGA on a mission to bring Specialty insurance into the modern era. Burdened with legacy technology and processes, the industry has not kept pace with the speed of innovation seen in other sectors. Positioned at the cutting edge of the next generation of InsurTech, Ledgebrook offers the best of both worlds: innovative world-class technology deployed by a leadership team armed with over 100 years of insurance expertise.
Our long-term vision is to become a diversified full stack Specialty re/insurer competing with legacy carriers in product lines & markets across the globe. To get there, Ledgebrook will build our premium base by rolling out a new Specialty product every ~6 months until we prove enough traction to raise a balance sheet, become a full stack carrier and eventually compete in the reinsurance markets. Our initial product will be domestic primary and excess GL E&S policies sourced via wholesale brokers.
At Ledgebrook, everything we do is driven by our culture: Care, Strive, Thrive Together. To succeed in modernizing the industry, we must first succeed in changing the way we do business. Talent density is our north star-fewer, better people working together as one. To that end we've replaced all individual incentives with generous equity packages-we play as a team, we win as a team. Everyone benefits handsomely from Ledgebrook's success.
Ledgebrook is a fully-remote US based company backed by top venture investors including Brand Foundry & American Family Ventures.
About the Role
The IT Helpdesk Supervisor is responsible for leading and scaling day-to-day IT support operations in a fast-paced startup environment. Working closely with the Head of IT, this role ensures reliable, secure, and efficient technical support for a remote workforce spanning the US, Europe, and Asia. You will supervise the helpdesk team, manage ticketing workflows, and act as a hands-on escalation point while continuously improving IT processes, tooling, and end-user experience.
This role requires a balance of leadership, technical depth, and strong customer service skills in a dynamic, growth-oriented organization.
Key Responsibilities
  • Lead day-to-day IT helpdesk operations and supervise support team performance
  • Manage and prioritize ticket queues to ensure timely resolution and SLA adherence
  • Serve as the escalation point for complex technical issues (Tier 2/3 support)
  • Coach, mentor, and develop helpdesk team members
  • Support hiring, onboarding, and training of new IT staff
  • Provide IT support for a fully remote workforce, including onboarding and offboarding
  • Troubleshoot issues across devices, networks, and SaaS applications
  • Administer and support core systems, including Google Workspace and other SaaS tools
  • Manage endpoint environments across Windows and macOS, including MDM platforms
  • Improve helpdesk workflows, automation, and overall operational efficiency
  • Maintain clear documentation and contribute to a scalable knowledge base
  • Deliver a high-quality support experience through clear communication and user-focused service

About you
Here at Ledgebrook we are passionate about creating a team that is on a continuous learning journey and that shares our excitement about building a company from the ground up. We don't just want someone to follow a checklist; we want a builder who is:
  • Innovative: You aren't satisfied with the status quo and constantly seek to optimize test execution time and reliability.
  • Growth-Oriented: You have a hunger for mentorship and staying current with the evolving JavaScript/TypeScript ecosystem.
  • Agile & Urgent: You balance the "keener sense of urgency" with the architectural discipline to "do it right" the first time.
  • Principled: You hold yourself and your code to high standards, maintaining a "do the right thing" mentality in a high-performing, non-toxic environment.
  • Proactive: A strong drive and desire to win together as a high-performing team

Requirements
Required:
  • 3-5+ years of IT support or helpdesk experience
  • 1-3+ years of team leadership or supervisory experience
  • Experience supporting remote or hybrid work environments
  • Strong experience with Google Workspace administration
  • Proficiency supporting Windows and macOS environments
  • Experience with ticketing systems (e.g., Jira, ServiceNow, Freshservice)
  • Experience with Rippling

Preferred:
  • Experience in a startup or high-growth environment
  • Familiarity with MDM tools (e.g., Jamf, Intune)
  • Understanding of networking fundamentals (DNS, DHCP, VPN)
  • Relevant certifications (CompTIA, Google Workspace, ITIL, etc.)

Please note: This position is open only to candidates who are authorized to work in the United States without the need for current or future employer-sponsored work authorization. We are unable to offer visa sponsorship at this time
Benefits
  • Competitive salary and meaningful equity ownership
  • Health Insurance 100% employer-paid option available (US only)
  • Additional benefits available include 401k plan, dental, vision & other options (US only)
  • Remote work, flexible hours
  • Unlimited time off policy
  • Ownership, autonomy, purpose

Compensation
  • Base Salary Range $75,000-$100,000. This is a good-faith compensation range based on what Ledgebrook reasonably expects to pay for this position at the time of this posting. Actual compensation may vary based on a variety of relevant factors including experience, qualifications, geographic location and other relevant factors.
  • Employees in this position are eligible to participate in Ledgebrook's equity incentive program.

Apply