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It Helpdesk Supervisor Jobs (NOW HIRING)

Internet Brands

Helpdesk Supervisor

El Segundo, CA · On-site

Helpdesk Supervisor IB HQ, El Segundo The Helpdesk Supervisor will oversee the daily operations of ... IT support functions. The ideal candidate is an experienced leader with a strong background in ...

amphenol

IT HelpDesk Technician

Allen, TX · On-site

Role Overview Amphenol Fiber Systems International (AFSI) is seeking a IT HelpDesk Technician who leverages automation to drive efficiency. You will be responsible for the stability and security of ...

The Atlas Group

IT Helpdesk Technician

Wichita, KS · On-site

The IT Helpdesk Technician provides technical support and assistance to end-users regarding computer systems, hardware, software, and network-related issues. This role is responsible for ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Our team is looking for an experienced IT Helpdesk Support Technician to join them. You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC. We are seeking a ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

Momentus Space LLC

IT Helpdesk Analyst

San Jose, CA · On-site

$75K - $90K/yr

JOB SUMMARY Momentus is seeking an IT Helpdesk Analyst to support our rapid growth and mature our IT operations. In this role, you will work with the internal IT team, Momentus employees, and third ...

Podium

IT Helpdesk Intern

Lehi, UT · On-site

$14 - $18.75/hr

As an IT Helpdesk Intern , you will gain hands-on experience by assisting our core support teams with internal systems, hardware, and applications. This is an incredible opportunity to learn the ...

Sono Bello

Intern- IT Helpdesk

Bellevue, WA · On-site

$20/hr

The IT Helpdesk Intern supports the Information Technology team by maintaining system hygiene, improving documentation, and assisting with endpoint and asset management. This role provides hands-on ...

Vitron Manufacturing

Be Seen First

IT Helpdesk Technician

Phoenix, AZ · On-site

$50K - $59K/yr

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end ... requested by their supervisor in compliance with Federal and State Laws. Requirements are ...

tlc

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

tlc

IT Helpdesk Technician

Beaverton, OR · Hybrid

$24 - $26.50/hr

Touchmark is seeking an IT Helpdesk Technician to provide Tier 1 technical support across a hybrid Microsoft 365 and enterprise network environment supporting both Central Office and community campus ...

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All JobsIt Helpdesk Supervisor Jobs

It Helpdesk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor, and why are they important?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.
More about It Helpdesk Supervisor jobs
What cities are hiring for It Helpdesk Supervisor jobs? Cities with the most It Helpdesk Supervisor job openings:
What states have the most It Helpdesk Supervisor jobs? States with the most job openings for It Helpdesk Supervisor jobs include:
What job categories do people searching It Helpdesk Supervisor jobs look for? The top searched job categories for It Helpdesk Supervisor jobs are:
It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Helpdesk Supervisor

Helpdesk Supervisor

Internet Brands

El Segundo, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

39th of 190 rated software companies

Job description

Helpdesk Supervisor
IB HQ, El Segundo
The Helpdesk Supervisor will oversee the daily operations of the Helpdesk team supporting IB's offices. This role combines hands-on technical expertise, team leadership, and stakeholder engagement to ensure exceptional customer service and operational excellence across IT support functions. The ideal candidate is an experienced leader with a strong background in technical troubleshooting and helpdesk management, committed to maintaining service quality and continuous improvement.
KEY RESPONSIBILITIESAI Strategy & Automation Leadership
As a Helpdesk Supervisor, you will lead the transformation of our Level 1 support model, leveraging AI and automation to resolve routine incidents instantly, empower end-users, and upskill our support staff.
  • Drive High-Volume Incident Deflection: Lead the implementation and continuous tuning of AI solutions (e.g., chatbots, Agentic AI) to achieve zero-touch resolution for our most frequent L1 requests, including Active Directory lockouts, password resets, and automated software provisioning.
  • Govern AI-Powered Knowledge Management: Direct the strategy for a centralized, AI-enhanced knowledge base. Ensure Helpdesk Standard Operating Procedures (SOPs) are rigorously maintained and properly structured to fuel machine learning models, driving highly accurate automated responses and increasing end-user self-service adoption.
  • Elevate Quality Assurance through AI Analytics: Utilize AI-driven QA tools (e.g., RingSense AI, automated ticket auditing) to monitor call sentiment, ticket categorization accuracy, and First-Contact Resolution (FCR) rates. Translate this data into actionable, targeted coaching plans to improve individual agent performance and overall team CSAT.
  • Lead Cross-Functional AI & Provisioning Workflows: Serve as the primary Helpdesk stakeholder collaborating with Corporate Operations on the rollout of new enterprise AI tools. Define, test, and optimize automated workflow approvals for AI tool licensing, ensuring all automated license assignments and software deployments are secure, compliant, and accurately routed.
  • Continuous Automation Improvement: Regularly analyze L1 ticket data to identify new trends and recurring low-complexity issues. Proactively design and propose new automation workflows to shift the team's workload from manual ticket logging to proactive system monitoring and user education.
Team Leadership & Performance Management
  • Directly manage Helpdesk staff supporting IB West Coast operations.
  • Oversee team performance metrics, ensuring response and resolution within defined SLAs.
  • Monitor team schedules, availability, and workload distribution to maintain optimal coverage.
  • Foster a positive, collaborative, and customer-focused team culture.
  • Identify areas for development and provide mentorship, coaching, and training opportunities.
Technical & Operational Oversight
  • Act as a hands-on technical leader, assisting with escalated incidents and complex troubleshooting.
  • Serve as the primary Helpdesk office representative and technical point of contact for the region.
  • Ensure adherence to IT policies, security standards, and compliance protocols.
  • Collaborate with the network and infrastructure teams to maintain stable, efficient systems.
Stakeholder & Business Engagement
  • Manage relationships and expectations with internal business units and key stakeholders.
  • Communicate effectively with management on issues, service trends, and areas for improvement.
  • Provide executive-level support for senior leadership, ensuring high satisfaction with responsiveness and discretion.
Office & Technology Management
  • Oversee the operational quality of all technology-related services within the office, including:
    • Conference room technology
    • Employee desk setups and IT onboarding
    • Printers, tech walk-up areas, and IT storage spaces
  • Partner with facilities and networking teams to ensure optimal technology performance across the office environment.
  • Track satisfaction scores and implement improvements to enhance the user experience.
Procurement & Administration
  • Maintain and manage IT asset inventory, including procurement, tracking, and replacement.
  • Ensure adherence to procurement policies, approval workflows, and budgetary guidelines.
  • Coordinate license renewals, equipment orders, and vendor relationships.
  • Conduct periodic audits for compliance, budget monitoring, and security assurance.
Qualifications & Requirements
  • Minimum 7 years of experience managing or supervising within a Helpdesk or IT support environment.
  • Proven direct management experience leading technical teams.
  • Strong background in technical troubleshooting and escalation management.
  • Excellent communication and interpersonal skills with a customer service orientation.
  • Ability to work hands-on in a dynamic environment while maintaining strategic oversight.
  • Demonstrated ability to analyze performance data, identify trends, and drive process improvements.
  • Strong organizational skills with attention to detail and follow-through.
  • Familiarity with ITSM platforms (e.g., ServiceNow, Jira, Service Desk Plus, Zendesk).
At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to have a range of $80 to $90K and will depend on your skills, qualifications, and experience. We encourage all interested candidates to apply.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Employment Type: Full-Time

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