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It Helpdesk Supervisor Jobs (NOW HIRING)

ServiceNet

IT Helpdesk Technician

Northampton, MA · On-site

$20/hr

Tuition assistance IT Helpdesk Technician - Entry Level Full-time Location: Northampton, MA | Springfield, MA Pay Rate: $20/hour Schedule: Monday - Friday 9a-5p We're hiring an IT Help Desk ...

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...

New

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

TopDog Law

IT Helpdesk Manager

$120K - $140K/yr

The Opportunity We are seeking a hands-on IT Helpdesk Manager to lead our internal IT support ... senior supervisory capacity. * Deep proficiency in Microsoft 365 and / or Google Workspace ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Description Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT ... Will follow up with supervisor on professional development goals and opportunities. * Takes an ...

City of Columbia, SC

IT HELPDESK MANAGER

Columbia, SC · On-site

$61K - $78K/yr

INFORMATION TECHNOLOGY Opening Date: 07/14/2026 Closing Date: 8/14/2026 11:59 PM Eastern Pay Grade ... Assists in supervising Help Desk Analysts; supervisory duties include instructing, assigning and ...

STAQ Pharma Inc

IT Helpdesk Technician

Columbus, OH · On-site

The IT Helpdesk Technician serves as the first point of contact for employees seeking technical assistance within a regulated pharmaceutical manufacturing environment. This entry-level position ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

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All JobsIt Helpdesk Supervisor Jobs

It Helpdesk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Aug 7, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.
More about It Helpdesk Supervisor jobs
What cities are hiring for It Helpdesk Supervisor jobs? Cities with the most It Helpdesk Supervisor job openings:
What states have the most It Helpdesk Supervisor jobs? States with the most job openings for It Helpdesk Supervisor jobs include:
What job categories do people searching It Helpdesk Supervisor jobs look for? The top searched job categories for It Helpdesk Supervisor jobs are:
It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

IT Helpdesk Technician

ServiceNet

Northampton, MA • On-site

$20/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 10 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance

IT Helpdesk Technician – Entry LevelFull-time
Location: Northampton, MA | Springfield, MA
Pay Rate: $20/hour
Schedule: Monday - Friday 9a-5p
We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests in its people. You'll be the first point of contact for staff experiencing technical issues — answering phones, working tickets, resolving common problems, and making sure people can get back to work quickly. You don't need years of experience to succeed here. You need to be curious, dependable, and genuinely good with people. We'll teach you the rest.
Key Responsibilities:
  • Answer inbound support calls from staff across ServiceNet's 120+ program locations — this is a phone-forward role
  • Respond to help desk tickets and walk-up requests in a timely, professional manner
  • Troubleshoot and resolve common hardware, software, and connectivity issues
  • Prepare and configure computers, printers, phones, and other equipment for new and existing staff
  • Reset passwords, manage user accounts, and assist with Microsoft 365 applications
  • Escalate issues that fall outside your scope clearly and with thorough notes
  • Keep tickets updated and documented so nothing falls through the cracks
  • Provide friendly support for staff with a wide range of technical comfort levels.
Qualifications:
  • 0–2 years of experience in IT support, help desk, or a customer service role
  • Reliable transportation for travel between two administrative offices
  • Comfortable on the phone — you'll spend a meaningful part of your day talking staff through issues
  • Comfortable troubleshooting Windows computers and Microsoft 365 applications
  • Reliable and organized
  • Strong communicator who can explain technical issues clearly to non-technical staff
  • Patient and professional, even when users are frustrated
  • Eager to learn and grow — we have a structured path for advancement
  • A+ certification or similar is a plus, but not required
Benefits: 
  • Generous PTO (time-off) package.  
  • Comprehensive health and dental insurance plans.  
  • Life insurance and long-term disability insurance.  
  • 403(b) retirement plan.  
  • Tuition remission for eligible classes.  
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.  
  • Opportunities for career development and advancement.  
  • And much more 
About ServiceNet 
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.  
 
Join Us 
Join us and become part of a caring community that helps others find joy and purpose. Apply today.  
 
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.  

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