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It Helpdesk Supervisor Jobs (NOW HIRING)

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Helpdesk Supervisor

El Segundo, CA · On-site

Helpdesk Supervisor IB HQ, El Segundo The Helpdesk Supervisor will oversee the daily operations of ... IT support functions. The ideal candidate is an experienced leader with a strong background in ...

Arthur Lawrence

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IT Helpdesk Specialist

Honolulu, HI · On-site

$30 - $35/hr

Title: IT Helpdesk Specialist Location: Honolulu, Hawai Payrate: $30/h-$35/h IT Technician - Retail Technology | Contract We are seeking an experienced IT Technician to provide Tier 1/Tier 2 and ...

Helpt

IT Helpdesk Technician

$36K - $40K/yr

Receive inbound IT helpdesk and product technical support calls * Provide technical support through service, troubleshooting, and empathy Qualifications: * Excellent verbal communication skills ...

NextHop AI

IT Helpdesk Engineer

Santa Clara, CA · On-site

$90K - $120K/yr

About the Role We are seeking a highly skilled and motivated IT Helpdesk and Operations Engineer to join our growing team. This role is pivotal in designing, implementing, and maintaining our ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Own and manage the help desk ticket queue * Escalate unresolved or advanced technical issues to senior IT staff * Coordinate deployment and setup of IT equipment * Perform onboarding and offboarding ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Nwis

IT Helpdesk Analyst

Arlington, VA

$55K - $106K/yr

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

Tecbomo

IT Helpdesk Support Specialist

California, MD · On-site

$60 - $80/hr

The IT Helpdesk Support Specialist serves as the primary point of contact for technical assistance across TECBOMO's corporate infrastructure and managed service provider (MSP) client portfolios. This ...

Constellation West

IT HELPDESK SPECIALIST

Manassas, VA · On-site

$80 - $100/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Constellation West

IT HELPDESK SPECIALIST

Washington, DC · On-site

$80 - $100/hr

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT HELPDESK SPECIALIST Full Time ...

Internet Brands

Helpdesk Supervisor

El Segundo, CA · On-site

$60 - $80/hr

Helpdesk Supervisor IB HQ, El Segundo The Helpdesk Supervisor will oversee the daily operations of ... Maintain and manage IT asset inventory, including procurement, tracking, and replacement. * Ensure ...

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It Helpdesk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Sep 8, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

More about It Helpdesk Supervisor jobs

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For It Helpdesk Supervisor jobs, the most frequently searched job titles are:

It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.

Experienced IT Helpdesk Technician

Manhattan, NY • On-site

Evade Solutions Inc
See more jobs at Evade Solutions Incexternal

$55K/yr

Part-time

Re-posted 21 days ago

Job description

Experienced IT Helpdesk Technician
Part-Time position
 
Job Summary
NYC-based, small-size IT consulting company operating in the fashion industry and several other sectors. We are seeking an experienced IT Helpdesk Technician to provide high-quality technical support to end users across the organization. The job is part-time (3-4 days per week, 9am-5pm) in central Manhattan location. The ideal candidate has strong troubleshooting skills, a customer-focused mindset, and hands-on experience supporting desktops, laptops, networks, and common business applications in a fast-paced environment.
 
Key Responsibilities
  • Provide Level 2 (and advanced Level 1) technical support for hardware, software, and network issues
  • Troubleshoot and resolve issues related to Windows/macOS operating systems, Microsoft 365, email, and common business applications
  • Support user accounts, permissions, and security using Active Directory, Azure AD, and related tools
  • Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN)
  • Install, configure, and maintain desktops, laptops, printers, and mobile devices
  • Escalate complex issues to senior IT staff or vendors when required, following established procedures
  • Document incidents, solutions, and procedures in the ticketing system and knowledge base
  • Participate in system upgrades, rollouts, and IT projects as needed
  • Ensure compliance with security policies and data protection standards
Required Qualifications
  • 2/3 years of experience in an IT helpdesk or technical support role
  • Strong knowledge of Windows environments (Windows 10/11, Windows Server basics)
  • Hands-on experience with Active Directory, Group Policy, and user management
  • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP)
  • Excellent problem-solving and communication skills
  • Ability to manage multiple issues and prioritize effectively
Preferred Qualifications
  • Experience with macOS and mobile device management 
  • Basic knowledge of firewalls, VPNs, and endpoint security solutions
  • Experience supporting remote users and hybrid work environments
Soft Skills
  • Strong customer service orientation
  • Clear verbal and written communication
  • Patience and professionalism under pressure
  • Ability to work independently and as part of a team
Work Environment
  • Office-based, midtown Manhattan (near Grand Central Station)
  • May require occasional after-hours 
  • 3-4 days part-time position (9 to 5pm)
Compensation & Benefits
  • Salary: to be discussed during the interview process
  • Ongoing training and certification support
  • Career growth opportunities within the IT team