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It Helpdesk Supervisor Jobs (NOW HIRING)

DCS CORPORATION

JSSA IT Helpdesk

Ridgecrest, CA · On-site

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

DCS Corporation

JSSA IT Helpdesk

Ridgecrest, CA

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

Rogers Enterprises, Inc.

IT Helpdesk

Matteson, IL · On-site

$17 - $19/hr

SUMMARY The IT Help Desk will provide technical software, hardware, and network problem resolution to all users by performing question/problem diagnosis and guide users through step-by-step solutions ...

MetTel

IT Helpdesk Agent

New York, NY · On-site

$50K - $65K/yr

The IT Helpdesk Agent will serve as the first point of contact for employees experiencing technical issues. You will provide Tier 1 and Tier 2 support across hardware, software, and network issues ...

MetTel

IT Helpdesk Agent

New York, NY

$50K - $65K/yr

The IT Helpdesk Agent will serve as the first point of contact for employees experiencing technical issues. You will provide Tier 1 and Tier 2 support across hardware, software, and network issues ...

DCS Corp

JSSA IT Helpdesk

Ridgecrest, CA

$45K - $65K/yr

Salary Range: $45,427 - $65,100 Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs. Essential Job Function: Answering helpdesk calls and ensuring they are ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

New

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

New

Coeur Mining

IT Helpdesk Technician

Lovelock, NV · On-site

The IT Helpdesk Technician serves as the first point of contact for technology incidents, service requests, and general technical support across the site. This role is responsible for troubleshooting ...

Porsche Audi Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

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All JobsIt Helpdesk Supervisor Jobs

It Helpdesk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Jun 17, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor, and why are they important?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.
More about It Helpdesk Supervisor jobs
What cities are hiring for It Helpdesk Supervisor jobs? Cities with the most It Helpdesk Supervisor job openings:
What states have the most It Helpdesk Supervisor jobs? States with the most job openings for It Helpdesk Supervisor jobs include:
What job categories do people searching It Helpdesk Supervisor jobs look for? The top searched job categories for It Helpdesk Supervisor jobs are:
It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
JSSA IT Helpdesk

JSSA IT Helpdesk

DCS CORPORATION

Ridgecrest, CA • On-site

$45K - $65K/yr

Full-time

Posted 17 days ago

Job description

Salary Range: $45,427 - $65,100
Provide IT Help Desk and customer support services to the JSSA AV-8B and T-45 programs.
Essential Job Function:
Answering helpdesk calls and ensuring they are completed in a timely manner.
Logging tickets by using Jira issue tracking software.
Provide complete customer desktop support including; setup, arrangement, application maintenance and upgrades.
Troubleshooting software licensing issues.
Provide support for hardware and software installations, maintenance, and security for Microsoft Windows servers.
Ability to troubleshoot computer hardware issues, Windows operating system problems, application and network connectivity issues.
Must be proficient in Microsoft Active Directory.
Working Microsoft Office knowledge.
Ability to work under pressure and meet deadlines while multitasking.
Required Skills:
Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
Must have a high school diploma with 5 years of cumulative IT experience, an active CompTIA Security+ certificate, and a Microsoft Operating System cert.
Must have 2 years of IT helpdesk experience.
Minimum 1 year of Windows 10/11 OS experience.
Must be able to obtain a security clearance and maintain one for the duration of employment.
This position is not telework eligible. All work must be done on the customer site.
DCS logo

About DCS

Sourced by ZipRecruiter

DCS Corp is a renowned name in the technology industry, headquartered in Alexandria, VA, US. Found in the late 1970s, DCS Corp provides a broad spectrum of advanced technology, engineering, and analytic solutions for national security clients. The firm specializes in delivering sophisticated systems and technology for land, air, and maritime platforms. They are known for being deeply committed to their mission of enhancing national security.

Industry

Guided missile and space vehicle manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Alexandria, VA, US

Year founded

1977

Social media

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