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It Helpdesk Supervisor Jobs (NOW HIRING)

HIDDEN LEVEL INC

IT Helpdesk Technician

Syracuse, NY · On-site

IT Helpdesk Technician Position Overview: Hidden Level is transforming airspace safety with innovative, scalable drone detection and airspace technology. We provide real-time, actionable data to ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Nystrom & Associates

IT Helpdesk Manager

New Brighton, MN · Hybrid

$110K - $125K/yr

As a IT Helpdesk Manager at Sagent Behavioral Health, you willoversee the daily operations of the IT helpdesk team, ensuring timely, high-quality technical support for all end users. This role is ...

The Advocates

IT Helpdesk Technician

Murray, UT

$21 - $26/hr

IT Helpdesk Technician Location: Murray, Utah (On-Site) Compensation: $21-$26/hr (DOE) What This Role Is This is an on-site IT Helpdesk Technician role responsible for providing Level 1 technical ...

Arthur Lawrence

Be Seen First

IT Helpdesk Technologist

Honolulu, HI · On-site

$25 - $30/hr

Job Title: IT Helpdesk Technologist Location: Dallas , Honolulu Hawaii (100% Onsite) Client : Fortune 50 midstream Oil & Gas Company Contract Duration: 12 Months with extensions IT Technician ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Description Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT ... Will follow up with supervisor on professional development goals and opportunities. * Takes an ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

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All JobsIt Helpdesk Supervisor Jobs

It Helpdesk Supervisor information

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$37.5K

$83.8K

$124.5K

How much do it helpdesk supervisor jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What is the difference between It Helpdesk Supervisor vs It Support Specialist?

AspectIt Helpdesk SupervisorIt Support Specialist
CredentialsTypically requires a relevant IT certification and some supervisory experienceOften requires certifications like CompTIA A+ or Microsoft Certified IT Support Technician
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to end-users, troubleshooting hardware and software issues
Employer & Industry UsageCommon in organizations with dedicated IT support teamsFound across various industries, often as frontline support roles

The main difference is that an It Helpdesk Supervisor oversees the support team and manages support processes, while an It Support Specialist focuses on directly resolving technical issues for users. The supervisor role involves leadership and coordination, whereas the specialist role emphasizes hands-on technical support.

What are the key skills and qualifications needed to thrive as an IT Helpdesk Supervisor, and why are they important?

To thrive as an IT Helpdesk Supervisor, you need strong technical troubleshooting skills, experience in IT support, and often a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are highly beneficial. Leadership, effective communication, and problem-solving abilities are crucial soft skills for managing teams and ensuring customer satisfaction. These competencies enable supervisors to efficiently resolve technical issues, lead their teams, and maintain high levels of service in a fast-paced environment.

What does an IT Helpdesk Supervisor do?

An IT Helpdesk Supervisor manages the daily operations of the IT helpdesk team, ensuring timely and effective technical support for users within an organization. They oversee helpdesk staff, assign tasks, monitor ticket resolution, and develop procedures to improve service delivery. Additionally, they may handle escalated technical issues, train new employees, and report on helpdesk performance metrics. Their goal is to maintain high customer satisfaction and efficient IT support processes.

What are some common challenges an IT Helpdesk Supervisor faces when managing a support team?

As an IT Helpdesk Supervisor, you may frequently encounter challenges such as balancing workload distribution among team members, handling high-priority incidents during peak times, and maintaining consistent service levels. Additionally, you'll need to ensure clear communication between your team, end-users, and other IT departments. Addressing skill gaps through ongoing training and fostering a collaborative environment are also key to resolving issues efficiently and keeping staff motivated.
More about It Helpdesk Supervisor jobs
What cities are hiring for It Helpdesk Supervisor jobs? Cities with the most It Helpdesk Supervisor job openings:
What states have the most It Helpdesk Supervisor jobs? States with the most job openings for It Helpdesk Supervisor jobs include:
What job categories do people searching It Helpdesk Supervisor jobs look for? The top searched job categories for It Helpdesk Supervisor jobs are:
It Helpdesk Supervisor jobs near you
Infographic showing various It Helpdesk Supervisor job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 53% Full Time, 8% Part Time, 2% Contract, and 5% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
IT Helpdesk Technician

IT Helpdesk Technician

Murgado Automotive Group

Chicago, IL • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 13 hours ago

Job description

IT Helpdesk Technician
About the Role
Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.
The Ideal Candidate
You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.
Key Responsibilities
• Serve as the initial point of contact for technical support via phone, email, and ticketing system
• Provide remote support using RMM tools (e.g., ConnectWise Automate)
• Install, configure, and maintain desktop hardware, software, and peripherals
• Manage user accounts, permissions, and access controls
• Troubleshoot and support desktop, laptop, and printer issues
• Escalate unresolved issues to senior IT staff as appropriate
• Provide accurate information about company IT services and products
• Suggest improvements to IT procedures and user experience
• Document support issues, resolutions, and feedback in a clear and concise manner
• Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)
• Communicate clearly in English (additional languages a plus)
Qualifications
• 1-4 years of experience in a help desk or IT support role
• Strong troubleshooting and analytical skills
• Detail-oriented with excellent organizational skills
• Valid driver's license and reliable transportation
• Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus
• Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus
What We Offer
• Competitive compensation based on experience and performance
• Comprehensive benefits package (medical, dental, vision, and retirement)
• 401(k) with company match
• A collaborative and supportive team culture
• Opportunities for professional growth and career advancement
• Employee discounts on company products
If you are passionate about technology and ready to contribute to a growing IT team, we'd love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.
$55,000 - $70,000 a year
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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