IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Longmont, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Longmont, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Greeley, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Greeley, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician
Loveland, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician
Loveland, CO · On-site
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
Colorado Springs, CO · On-site
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
Colorado Springs, CO · On-site
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk
Loveland, CO · On-site
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
Quick apply
IT Help Desk
Loveland, CO · On-site
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
New
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
New
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk
Loveland, CO · On-site
$28/hr
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
IT Help Desk
Loveland, CO · On-site
$28/hr
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
IT Help Desk/Mobility Specialist
Aurora, CO · On-site
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
The IT Help Desk provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls ...
IT Help Desk/Mobility Specialist
Aurora, CO · On-site
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
The IT Help Desk provides level one technical support to users experiencing hardware or software issues, assigns support tickets to IT Support, and serves as the primary conduit for Help Desk calls ...
HELP DESK TECHNICIAN
Colorado Springs, CO · On-site
$70 - $110/hr
Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global ...
HELP DESK TECHNICIAN
Colorado Springs, CO · On-site
$70 - $110/hr
Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global ...
IT Help Desk Specialist
Littleton, CO · On-site
$21 - $26/hr
McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton ... Many people you help sell cars or fix them, and they need you to explain things at their level.
Quick apply
IT Help Desk Specialist
Littleton, CO · On-site
$21 - $26/hr
McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton ... Many people you help sell cars or fix them, and they need you to explain things at their level.
Apart from this, we also provide IT Staffing services that can help your organization to a great ... Job duties may include direct, in person support when users come to the Service Desk (walk up ...
Apart from this, we also provide IT Staffing services that can help your organization to a great ... Job duties may include direct, in person support when users come to the Service Desk (walk up ...
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
Medical
Dental
Vision
Life
Retirement
PTO
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
Medical
Dental
Vision
Life
Retirement
PTO
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
It Help Desk information
See Colorado salary details
$13.40 - $15.42
2% of jobs
$15.42 - $17.44
6% of jobs
$17.44 - $19.46
12% of jobs
$20.03 is the 25th percentile. Wages below this are outliers.
$19.46 - $21.49
17% of jobs
The median wage is $23.10 / hr.
$21.49 - $23.51
16% of jobs
$23.51 - $25.53
16% of jobs
$26.54 is the 75th percentile. Wages above this are outliers.
$25.53 - $27.55
12% of jobs
$27.55 - $29.57
7% of jobs
$29.57 - $31.60
6% of jobs
$31.60 - $33.62
3% of jobs
$33.62 - $35.64
2% of jobs
$13
$24
$35
How much do it help desk jobs pay per hour?
As of Aug 15, 2026, the average hourly pay for it help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.
What skills are needed for an IT Help Desk?
An IT Help Desk technician needs strong technical skills in troubleshooting hardware, software, and network issues, along with good communication and customer service abilities. Knowledge of operating systems, common software applications, and remote support tools is essential, and certifications like CompTIA A+ can enhance job prospects.
What is the difference between It Help Desk vs Technical Support Specialist?
| Aspect | IT Help Desk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, call centers, remote support | On-site, remote, or hybrid support roles |
| Industry Usage | IT service providers, corporate IT departments | Hardware/software vendors, IT service companies |
| Job Focus | Troubleshooting, user support, ticket management | Technical issue resolution, product support, troubleshooting |
Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.
Is an IT Help Desk a good career?
An IT Help Desk role is a solid entry-level position in the technology field, offering opportunities to develop technical skills, customer service experience, and certifications like CompTIA A+. It can lead to advanced roles such as network administrator or IT manager, making it a viable career path for those interested in technology support and troubleshooting.
What are the key skills and qualifications needed to thrive as an IT Help Desk professional?
To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.
What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?
IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.
What does an IT Help Desk do?
An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and resolving technical problems, often using ticketing systems and remote tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.
What is an IT Help Desk professional?
IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.
What are the most commonly searched types of It Help Desk jobs in Colorado?
The most popular types of It Help Desk jobs in Colorado are:
What are popular job titles related to It Help Desk jobs in Colorado?
For It Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching It Help Desk jobs in Colorado look for?
The top searched job categories for It Help Desk jobs in Colorado are:
What cities in Colorado are hiring for It Help Desk jobs?
Cities in Colorado with the most It Help Desk job openings:
Full-time
Posted 9 days ago
Job description
IT Help Desk Technician
Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY
We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.
Key Responsibilities- Provide first-level technical support via phone, email, remote support, and in-person assistance.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
- Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
- Create, prioritize, update, and close support tickets within the organization's ticketing system.
- Maintain accurate documentation, knowledge base articles, and IT asset inventories.
- Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
- Provide end-user training on software, security awareness, and IT best practices.
- Escalate complex technical issues to senior IT staff when appropriate.
- Maintain a high level of customer service while meeting established service level expectations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Previous Help Desk, Desktop Support, or Technical Support experience preferred.
- Experience supporting Windows environments and Microsoft Office applications.
- Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
- CompTIA A+
- Microsoft Certified Professional (MCP) or equivalent
- Other relevant IT certifications are a plus.
- Strong troubleshooting and analytical problem-solving skills.
- Working knowledge of Windows, macOS, and basic Linux environments.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Experience supporting printers, mobile devices, and desktop peripherals.
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within an IT team.
This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.
Work Environment- Primarily an indoor office or multi-site business environment.
- Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
- Local travel between facilities may be required.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.