IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA ... Maintain accurate documentation, knowledge base articles, and IT asset inventories. * Assist users ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
Colorado Springs, CO · On-site
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
Colorado Springs, CO · On-site
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
IT Help Desk
Loveland, CO · On-site
Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...
Quick apply
IT Help Desk
Loveland, CO · On-site
Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...
IT Help Desk
Loveland, CO · On-site
$28/hr
Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...
IT Help Desk
Loveland, CO · On-site
$28/hr
Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities. * Assist with audio/video conferencing and meeting room technology support. * Maintain IT asset ...
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
Systems Analyst II - IT Help Desk
Durango, CO · On-site
Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll ... Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications ...
Systems Analyst II - IT Help Desk
Durango, CO · On-site
Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll ... Coordinate the purchase, deployment, and replacement of hardware. Assist the Business Applications ...
IT Help Desk Analyst - Tier 1
Denver, CO · On-site
$22 - $25/hr
About the Role As our IT Help Desk Analyst - Tier 1 , you will play an integral role in providing ... Support user access to company systems, applications, and technology resources * Assist with the ...
Quick apply
IT Help Desk Analyst - Tier 1
Denver, CO · On-site
$22 - $25/hr
About the Role As our IT Help Desk Analyst - Tier 1 , you will play an integral role in providing ... Support user access to company systems, applications, and technology resources * Assist with the ...
IT Help Desk Analyst - Tier 1
$22 - $25/hr
About the Role As our IT Help Desk Analyst - Tier 1 , you will play an integral role in providing ... Support user access to company systems, applications, and technology resources * Assist with the ...
IT Help Desk Analyst - Tier 1
$22 - $25/hr
About the Role As our IT Help Desk Analyst - Tier 1 , you will play an integral role in providing ... Support user access to company systems, applications, and technology resources * Assist with the ...
IT Help Desk Analyst - Tier 1
Denver, CO · On-site
$22 - $25/hr
About the Role As our IT Help Desk Analyst - Tier 1 , you will play an integral role in providing ... Support user access to company systems, applications, and technology resources * Assist with the ...
IT Help Desk Analyst - Tier 1
Denver, CO · On-site
$22 - $25/hr
About the Role As our IT Help Desk Analyst - Tier 1 , you will play an integral role in providing ... Support user access to company systems, applications, and technology resources * Assist with the ...
Apart from this, we also provide IT Staffing services that can help your organization to a great ... Job duties may include direct, in person support when users come to the Service Desk (walk up ...
Apart from this, we also provide IT Staffing services that can help your organization to a great ... Job duties may include direct, in person support when users come to the Service Desk (walk up ...
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
It Help Desk Assistant information
See Colorado salary details
$7.53 - $9.25
11% of jobs
$9.25 - $10.97
3% of jobs
$10.97 - $12.69
2% of jobs
$12.69 - $14.41
7% of jobs
$14.60 is the 25th percentile. Wages below this are outliers.
$14.41 - $16.13
15% of jobs
The median wage is $17.49 / hr.
$16.13 - $17.86
15% of jobs
$17.86 - $19.58
16% of jobs
$20.76 is the 75th percentile. Wages above this are outliers.
$19.58 - $21.30
9% of jobs
$21.30 - $23.02
7% of jobs
$23.02 - $24.74
10% of jobs
$24.74 - $26.46
5% of jobs
$7
$17
$26
How much do it help desk assistant jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for it help desk assistant in Colorado is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $21.88 per hour, depending on experience, location, and employer.
What does an IT Help Desk Assistant do?
An IT Help Desk Assistant provides technical support and troubleshooting assistance to employees or customers experiencing computer or software issues. They help resolve problems related to hardware, software, network connectivity, and other IT-related concerns, often by answering calls, responding to emails, or using remote access tools. Additionally, they may assist with setting up new equipment, installing software, and maintaining IT documentation. Their main goal is to ensure that users can work efficiently by minimizing downtime caused by technical problems.
What are the key skills and qualifications needed to thrive as an IT Help Desk Assistant?
To thrive as an IT Help Desk Assistant, you need foundational knowledge of computer hardware, operating systems, troubleshooting, and often an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and basic network protocols is typically required. Strong communication, patience, and problem-solving abilities set top candidates apart in this role. These skills and qualities are crucial for efficiently resolving technical issues and providing excellent user support in a timely manner.
What are some common challenges faced by IT Help Desk Assistants and how can they be managed?
IT Help Desk Assistants frequently encounter challenges such as troubleshooting a wide variety of technical issues, managing multiple support requests simultaneously, and effectively communicating with users who have varying levels of technical knowledge. To manage these challenges, it's important to stay organized, prioritize tasks based on urgency, and actively develop strong customer service and problem-solving skills. Collaborating closely with more experienced IT staff and utilizing a ticketing system can also help streamline workflows and ensure timely resolution of issues.
What is the difference between It Help Desk Assistant vs IT Support Specialist?
| Aspect | It Help Desk Assistant | IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+, Cisco CCNA |
| Work Environment | Help desk, call center, on-site support | Help desk, on-site, remote support |
| Employer & Industry Usage | Corporate, educational, healthcare | Corporate, enterprise, technical support |
| Common Search & Comparison | Yes | Yes |
While both roles involve assisting users with technical issues, the IT Support Specialist typically has more advanced skills and handles more complex problems. The Help Desk Assistant primarily provides basic support and triages issues. Both roles are essential in IT support teams, but the Specialist often requires additional certifications and experience.
What are the most commonly searched types of It Help Desk jobs in Colorado?
The most popular types of It Help Desk jobs in Colorado are:
What cities in Colorado are hiring for It Help Desk Assistant jobs?
Cities in Colorado with the most It Help Desk Assistant job openings:
Full-time
Posted 27 days ago
Job description
IT Help Desk Technician
Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY
We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.
Key Responsibilities- Provide first-level technical support via phone, email, remote support, and in-person assistance.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
- Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
- Create, prioritize, update, and close support tickets within the organization's ticketing system.
- Maintain accurate documentation, knowledge base articles, and IT asset inventories.
- Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
- Provide end-user training on software, security awareness, and IT best practices.
- Escalate complex technical issues to senior IT staff when appropriate.
- Maintain a high level of customer service while meeting established service level expectations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Previous Help Desk, Desktop Support, or Technical Support experience preferred.
- Experience supporting Windows environments and Microsoft Office applications.
- Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
- CompTIA A+
- Microsoft Certified Professional (MCP) or equivalent
- Other relevant IT certifications are a plus.
- Strong troubleshooting and analytical problem-solving skills.
- Working knowledge of Windows, macOS, and basic Linux environments.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Experience supporting printers, mobile devices, and desktop peripherals.
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within an IT team.
This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.
Work Environment- Primarily an indoor office or multi-site business environment.
- Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
- Local travel between facilities may be required.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.