Bank It Support Jobs (NOW HIRING)

Responsive recruiter
FLSA: Non-Exempt
LOCATION: Amarillo, Civic Branch
SHIFT: Monday-Friday, with occasional Saturdays and Sundays; assigned hours typically between 7:00 AM and 6:00 PM
Some travel required
REPORTS TO: IT Support Team Manager
About the Role
Herring Bank is seeking an IT Support Lead to serve as a senior member of the IT Support team and help ensure consistent, high-quality support across the organization. This role provides hands-on support for end-user technology while helping drive ticket ownership, service quality, documentation discipline, and operational follow-through.
The IT Support Lead supports the lifecycle of end-user technology across the bank, including workstations, printers, mobile devices, conference room technology, IP phones, end-user software, and other endpoint devices and services. This role supports Herring Bank employees and Campus Solutions customers and helps coordinate issues through resolution, including escalations to other IT teams or vendors.
What You'll Do
• Provide technical support for workstations, printers, mobile devices, conference room systems, IP phones, software, and other end-user technologies.
• Assist with deployment, setup, maintenance, refresh, recovery, and replacement of endpoint devices.
• Take ownership of tickets and help drive issues through resolution, including follow-up with other IT teams and vendors.
• Help maintain ticket quality through clear updates, root cause documentation, resolution details, and preventative actions where applicable.
• Assist with inventory accuracy and asset tracking for support-managed devices.
• Ensure endpoint devices are securely configured and function properly within the bank's environment.
• Follow standards for installation quality, labeling, documentation, and cabling.
• Assist with workstation patching, endpoint vulnerability remediation, and endpoint access governance.
• Support user onboarding, moves, adds, changes, and offboarding related to end-user technology.
• Collaborate with other IT teams on escalations, rollouts, testing, and user-facing technology changes.
• Provide guidance and support to users and junior IT Support staff as needed.
What We're Looking For
• 3-5 years of IT support experience with strong hardware, software, and endpoint troubleshooting skills.
• Strong sense of ownership and ability to manage issues through completion.
• Good communication, organization, and problem-solving skills.
• Working knowledge of endpoint support, basic networking, and IT security practices.
• Experience with ticketing systems, asset tracking, and endpoint support tools.
• Familiarity with banking or other regulated environments preferred.
• Relevant technical certifications are a plus.
• Valid driver's license and ability to travel occasionally for support, installations, or training.
Additional Details
• On-site role based in Amarillo.
• Occasional after-hours or weekend work may be required.
• Works closely with the IT Support Manager and other IT teams.
• Must complete and pass a background check.
• Must be able to actively participate in virtual meetings, training, and communications using Bank-approved technology (e.g., Microsoft Teams), including maintaining reliable audio/video capability and use of Bank-issued systems
MEMBER FDIC - EQUAL OPPORTUNITY EMPLOYER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.
Compensation: $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Herring Bank
Herring Bank was founded in 1899, by Colonel C.T. Herring. Colonel Herring lived in Vernon, TX and saw a need for a bank. The cattleman would drive their cattle from Oklahoma through Vernon to Fort Worth to sell their cattle. When the cattleman sold their cattle and they went back to Oklahoma they were loaded with cash. Oklahoma was know as the badlands for a good reason, when the cattleman crossed in to Oklahoma they could lose their life and it was a sure bet that they would lose their money. With a bank in Vernon, TX, Herring Bank, they could deposit their funds and when they crossed into Oklahoma, the badlands, they would not lose their money, so the thieves had no reason to rob them
At Herring Bank we "Build Relationships for a Lifetime" come join us at our family owned bank.
MEMBER FDIC - EQUAL OPPORTUNITY EMPLOYER
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