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It Help Desk Jobs in Spring, TX (NOW HIRING)

Hirebridge

IT Administrator

Houston, TX · On-site

$60 - $80/hr

Minimum two (2) years of experience in IT support, systems administration, help desk, or a similar technical role. * Experience supporting Microsoft Windows operating systems and Microsoft 365.

Iapetus Holdings LLC

IT Administrator

Houston, TX · On-site

Minimum two (2) years of experience in IT support, systems administration, help desk, or a similar technical role. * Experience supporting Microsoft Windows operating systems and Microsoft 365.

Iapetus Holdings LLC

IT Administrator

Houston, TX

Minimum two (2) years of experience in IT support, systems administration, help desk, or a similar technical role. * Experience supporting Microsoft Windows operating systems and Microsoft 365.

Iapetus Holdings LLC

IT Administrator

Houston, TX · On-site

Minimum two (2) years of experience in IT support, systems administration, help desk, or a similar technical role. * Experience supporting Microsoft Windows operating systems and Microsoft 365.

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Role: IT Manager Location: Onsite 15810 Park Ten Place Houston, TX 77084 Duration: Full Time ... help desk techs, and client vendors, to support uptime, innovation, scalability, and security.

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

MaloneBailey LLP

IT Manager

Houston, TX

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

BDP International

IT Service Desk Admin

Houston, TX · On-site

$60 - $80/hr

IT Service Desk Admin Location: Houston - Houston, TX 77032 US (Primary) Exemption Type: Non-Exempt (Hourly) Position Summary Service Desk Excellence-Administrator supports Service Desk operations ...

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

... help desk techs, and client vendors, to support uptime, innovation, scalability, and security. · Partner with client executive leadership, innovation team, and our CEO/CTO to align technology ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Spring, TX

It Help Desk information

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How much do it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for it help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Spring, TX?

The most popular types of It Help Desk jobs in Spring, TX are:

What are popular job titles related to It Help Desk jobs in Spring, TX?

For It Help Desk jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Spring, TX look for?

The top searched job categories for It Help Desk jobs in Spring, TX are:

What cities near Spring, TX are hiring for It Help Desk jobs?

Cities near Spring, TX with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Spring, TX as of September 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Odyssey Help Desk Specialist (Tier-1)

Houston, TX • On-site

North Carolina Department of Agriculture and Consumer Services
Public Administration • 1 - 5K employees
Learn more about North Carolina Department of Agriculture and Consumer Servicesexternal

Full-time

Re-posted 25 days ago

Job description

Job Summary:
Harris County Department of Agriculture and Consumer Services is seeking a Tier-1 Help Desk Specialist to provide technical support for the Tyler Odyssey Case Management System and assist court operations staff. This position involves troubleshooting technical issues, supporting judges and court staff, and managing user access to court resources.
Responsibilities:
• Primary Odyssey Support: Serve as the first point of contact for the 16 Harris County Justice Courts for all Tyler Odyssey functional issues, including case entry, document generation, and workflow navigation.
• Provide specialized support for enterprise point-of-sale (POS) payment systems and court accounting modules within Odyssey.
• Receive help desk calls and provide initial technical and functional support to judges, court staff, and administrative offices using both hands-on and remote-control capabilities.
• Act as a critical liaison between court staff and Business Process Analysts (Tier-2) for complex issues.
• Perform initial troubleshooting of computers, printers, scanners, A/V systems, and other peripheral devices used within the courtroom; triage incoming calls and working with Tier-2 BPA and IT teams for support handoff where necessary.
• Perform basic management of Active Directory including users, groups, and computers to ensure proper access to court resources.
• Field a diverse array of support calls, serving as a liaison between users, service-providing departments, and third-party vendors to resolve non-technical court operational problems.
• Answer, screen, and direct incoming telephone calls for the Office of Court Management to the appropriate personnel or department.
• Support the Administration team with clerical tasks assigned.
Qualifications:
Required:
• All applicants must register and take the HRT Clerical Skills Test and score a minimum of 85% with a typing speed of 45 W.P.M. and 85% accuracy.
• An associate degree (60 credit hours) from an accredited college or university in Information Technology, Justice Administration, Public Administration, Business Administration, or a related field.
• Professional experience in Court Administration, Justice of the Peace operations, or Tyler Odyssey functional support may be substituted for the required education on a basis of three (3) years of experience for one (1) year of education.
• A strong willingness to learn and master the Tyler Odyssey Case Management System (CMS). While IT skills are necessary, the ability to understand and troubleshoot court business processes is paramount.
• Exceptional interpersonal and communication skills (written and oral), with the ability to remain calm and helpful when assisting court staff during active court sessions.
• Ability to work effectively with Tier-2 IT teams, Business Process Analysts, judges, and court administrators to resolve high-priority 'court-down' issues.
• Proficiency in the Microsoft Windows environment, Microsoft Office 365, and a basic understanding of Active Directory.
• The ability to distinguish between a 'technical' failure (network/hardware) and a 'functional' software error (Odyssey workflow/permissions).
• Valid Texas driver’s license (upon hire)
Company:
The N.C. Founded in 1877, the company is headquartered in Raleigh, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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