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It Help Desk Jobs in Spring, TX (NOW HIRING)

THE JAY GROUP INC

Help Desk Technician - Houston, Texas

Houston, TX · On-site

$19 - $25.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage Help Desk tickets in a timely manner. * Perform troubleshooting using different diagnostic ... Diagnose technology problems as it relates to business processes. * When needed assist Network ...

PTC

IT Support Representative

Houston, TX · On-site

$20.50 - $28.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

PTC

IT Support Representative

Houston, TX · On-site

$19.75 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cross-functional collaboration Requirements * 1-3+ years of experience in IT support or help desk roles. * Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

Resource Consultings Services Inc

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Role: IT Manager Location: Onsite 15810 Park Ten Place Houston, TX 77084 Duration: Full Time ... help desk techs, and client vendors, to support uptime, innovation, scalability, and security.

MaloneBailey LLP

IT Manager

Houston, TX

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

MaloneBailey LLP

IT Manager

Houston, TX · On-site +1

$92K - $112K/yr

Job Title: IT Manager Reports to: Partner Group Job Summary : The IT Manager's role is to ensure ... Oversee provision of end-user services, including help desk and technical support services. * Work ...

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

Expert Computer Solutions

Be Seen First

IT Manager

Houston, TX · On-site

$110K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... help desk techs, and client vendors, to support uptime, innovation, scalability, and security. · Partner with client executive leadership, innovation team, and our CEO/CTO to align technology ...

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... IT support functions (helpdesk/service desk) and ticketing systems. * Strong knowledge of enterprise IT environments, including networks, servers, operating systems, and end-user technologies.

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... to our IT Helpdesk Support team! Immediate availability and room for growth. If you are a team ... Previous help desk and / or customer service desk experience preferred * Working experience related ...

Venterra Realty

IT Support Analyst

Houston, TX

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CANDIDATE PROFILE Required Qualifications * 3+ years of experience in IT support, desktop support, help desk, service desk, technical operations, or a similar role. * Strong troubleshooting skills ...

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All JobsIt Help Desk JobsIt Help Desk Jobs in Spring, TX

It Help Desk information

See Spring, TX salary details

$11

$20

$30

How much do it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for it help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is an IT Help Desk professional?

IT Help Desk professionals are technical support specialists who assist users with computer, software, and network issues. They are often the first point of contact for employees or customers experiencing technical problems, providing troubleshooting, guidance, and solutions either remotely or in person. Their responsibilities include resolving hardware and software issues, answering technical questions, and escalating complex problems to higher-level IT staff when necessary. IT Help Desk workers play a crucial role in maintaining productivity by ensuring that technology runs smoothly and efficiently.

What are the key skills and qualifications needed to thrive as an IT Help Desk professional?

To excel as an IT Help Desk professional, you need strong troubleshooting abilities, foundational knowledge of computer hardware and software, and typically a degree or certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help build trust and efficiently resolve user issues. These competencies ensure quick and effective technical support, minimizing downtime and enhancing user satisfaction.

What are some common challenges faced by IT Help Desk professionals, and how can they be managed effectively?

IT Help Desk professionals often encounter challenges such as handling high volumes of support tickets, dealing with frustrated users, and staying updated with rapidly changing technologies. Managing these challenges involves effective time management, strong communication skills, and ongoing technical training. Many teams use ticketing systems to prioritize requests and regular team meetings to share solutions, which can help reduce stress and improve overall efficiency. Building rapport with users and fostering a collaborative team environment also play a key role in successfully navigating daily obstacles.

What is the difference between It Help Desk vs Technical Support Specialist?

AspectIT Help DeskTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, or hybrid support roles
Industry UsageIT service providers, corporate IT departmentsHardware/software vendors, IT service companies
Job FocusTroubleshooting, user support, ticket managementTechnical issue resolution, product support, troubleshooting

Both roles involve troubleshooting and supporting users, often requiring similar certifications. The IT Help Desk typically handles a broader range of user issues via help desk systems, while Technical Support Specialists may focus more on specific products or technical problems, often with more in-depth technical knowledge.

Is help desk a good entry-level IT job?

Help desk positions are common entry-level IT jobs that involve troubleshooting technical issues, providing user support, and using tools like ticketing systems. They offer valuable experience in customer service, technical skills, and understanding IT environments, making them a good starting point for a career in IT.

What does an IT Help Desk do?

An IT Help Desk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote access tools. Strong communication skills and knowledge of operating systems and common software are essential for this role.

What are the most commonly searched types of It Help Desk jobs in Spring, TX?

The most popular types of It Help Desk jobs in Spring, TX are:

What are popular job titles related to It Help Desk jobs in Spring, TX?

For It Help Desk jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching It Help Desk jobs in Spring, TX look for?

The top searched job categories for It Help Desk jobs in Spring, TX are:

What cities near Spring, TX are hiring for It Help Desk jobs?

Cities near Spring, TX with the most It Help Desk job openings:

It Help Desk jobs near you
Infographic showing various It Help Desk job openings in Spring, TX as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% In-person job distribution, with an average salary of $42,852 per year, or $20.6 per hour.

Help Desk Technician - Houston, Texas

THE JAY GROUP INC

Houston, TX • On-site

$19 - $25.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Jay Group is an industry-leading provider of warehouse inventory management, ecommerce fulfillment, transportation, and specialty packaging services. For over 60 years, some of the world's most trusted and well-known brands have relied on Jay Group to ensure their product is delivered accurately and on time. These years of experience have allowed Jay Group to build and become industry leaders and provide best in class services in parcel and B2B fulfillment services. Jay Group manages the back-end details of fulfillment so that clients can focus on growing their brands and businesses.
Jay Group is looking for a Help Desk Technician to support its fulfillment operations at our new Houston, Texas facility.
Job Duties:
  • Point of contact for employees IT issues
  • Manage Help Desk tickets in a timely manner.
  • Perform troubleshooting using different diagnostic techniques.
    • Performing remote troubleshooting through diagnostic techniques and pertinent questions
    • Determining the best solution based on the issue and details provided by customers.
    • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Work through the problem-solving process with customers, empowering them to do the same in the future.
  • Fix more complicated issues in person.
  • Provides technical support for computer systems and troubleshoots issues encountered by end users in person, online Chat, or over the phone.
  • Install modified and updated software, supervise and analyze data for integrity, and support data transfers or file sharing
  • Set up and configure new and repaired devices (warehouse devices, printers, and computers)
  • Manage assets including frequent inventory and inspection
  • Support operations needs with supply of functioning devices
  • Repair and evaluate broken equipment for service
  • Redirect unresolved issues to the next level of support personnel.
  • Diagnose technology problems as it relates to business processes.
  • When needed assist Network Engineers with lighter duties.
  • Be on a support (on-call) rotation that requires receiving phone calls during nights and weekends.

Benefits:
  • 401K with company discretionary match
  • Health Insurance
  • Life Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Weekly Pay
  • Employee Assistance Program
  • Paid Holiday Hours
  • Paid Time-Off

Education / Experience
  • IT related skills such as:
    • A clear understanding of PCs (computer) components
    • Databases and methods to access and fetch data such as SQL or ODBC
    • Scripting tools such as
      • .bat files
      • .sql files
      • Or Power shell
    • Windows Commands and/or Power shell
  • High school diploma with 1 year computer related experience required.
  • 2 years of experience working in a help desk environment.
  • Good organizational skills
  • Excellent communication skills both verbal and written.
  • Familiar with Microsoft Office applications
  • Have a proactive and self-motivated work style. Enjoy working independently with strong attention to detail
  • Punctuality, reliability, and being prepared for work. Have a reliable means of transportation to comply with shift hours
  • Ability to work overtime, especially during the 4th quarter (November December)
  • Associate degree in computer science highly preferred.
  • CompTIA A+ Computer Troubleshooting Certification preferred.
  • Must be willing to submit a background check
  • Must be at least 16 years of age
  • Ability to work legally in the United States

What does it take to be a Jay Group Team Member?
  • Uphold Jay Group Core Values
    • Make it Possible: We happily and skillfully remove barriers to success for our clients and our employees.
    • Drive to Innovate: We have a relentless drive to innovate, simplify and continually improve.
    • We Win Together: We recognize that our success depends on our collective genius and that we succeed when our clients succeed.
    • Built on Trust: We live our legacy of being open, honest, ethical and genuine.

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