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Remote It Help Desk Jobs in Spring, TX (NOW HIRING)

We are seeking a Senior Support Analyst to join our Information Technology team. This role will ... Provides Service Desk Call Center and deskside support. * Assesses the need for and implements ...

Remote DevOps Engineer

Houston, TX ยท Remote

$50.25 - $69/hr

Company Description Sonoma Consulting is one of the fastest growing Global IT Consulting and ... Travel: onsite in Houston for week 1 - remaining weeks would be remote. Qualifications Requirements ...

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Remote It Help Desk information

See Spring, TX salary details

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How much do remote it help desk jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for remote it help desk in Spring, TX is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.12 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What are the most commonly searched types of It Help Desk jobs in Spring, TX? The most popular types of It Help Desk jobs in Spring, TX are:
What job categories do people searching Remote It Help Desk jobs in Spring, TX look for? The top searched job categories for Remote It Help Desk jobs in Spring, TX are:
What cities near Spring, TX are hiring for Remote It Help Desk jobs? Cities near Spring, TX with the most Remote It Help Desk job openings:

IT Risk Director, Technology Risk Management Resiliency & Business Continuity

Huntington

Houston, TX โ€ข On-site, Remote

Full-time

Posted 6 days ago

New


Job description

Description

Summary:

The IT Risk Director, Resiliency & Business Continuity is responsible for leading the First Line Resiliency and Business Continuity Program across assigned business segments. This role establishes the strategic vision, governance, and execution framework for resiliency capabilities that enable the organization to prepare for, respond to, recover from, and adapt to operational disruptions. The IT Risk Director provides leadership, effective challenge, and partnership to business leaders, risk partners, technology teams, and support functions to ensure resilience risks are identified, assessed, mitigated, and monitored in alignment with enterprise standards and regulatory expectations.

Duties and Responsibilities:

  • Provide independent review and challenge of business continuity and resiliency activities performed by business units.
  • Facilitate completion of Business Impact Analyses, continuity plans, and resiliency assessments.
  • Monitor adherence to enterprise resiliency policies, standards, and risk appetite requirements.
  • Aggregate and report resiliency risks, issues, metrics, and control effectiveness to senior management.
  • Provide consultation and guidance regarding resiliency requirements and regulatory expectations.
  • Track remediation activities and validate closure of identified resiliency gaps.
  • Escalate material resiliency risks, control weaknesses, and testing failures to appropriate governance forums.
  • Provide subject matter expertise and support during audits, examinations, and issue remediation activities.
  • Lead a high-performing team responsible for business continuity, resiliency, crisis management, and recovery planning activities.
  • Provide leadership and oversight for Business Impact Analyses (BIAs), continuity plans, recovery strategies, scenario testing, and resiliency assessments.
  • Partner with senior business leaders to identify critical business services, supporting processes, dependencies, and recovery requirements.
  • Oversee the development and execution of continuity and resiliency testing programs, including targeted risk assessments, tabletop exercises and recovery validation activities.
  • Drive continuous improvement of resiliency capabilities through analysis of testing results, events, incidents, and industry best practices.
  • Monitor resiliency-related metrics, key risk indicators, control performance, and remediation activities to ensure risks remain within established appetite.
  • Represent the First Line Risk & Controls organization in enterprise governance committees, regulatory examinations, audits, and executive forums.
  • Provide leadership during disruption events and support crisis management activities as required.
  • Foster strong collaboration with Enterprise Risk Management, Technology, Information Security, Facilities, Third-Party Risk, and other risk disciplines.
  • Ensure compliance with applicable regulatory requirements, policies, standards, and procedures related to operational resilience and business continuity.
  • Perform other duties as assigned.

Basic Qualifications:

  • Bachelor's degree or equivalent level of work experience
  • 10+ years in a related role

Preferred Qualifications:

  • 5+ years of leadership experience managing teams and enterprise-wide programs.
  • Advanced knowledge of operational resilience, business continuity, crisis management, and risk management frameworks.
  • Demonstrated experience developing and leading large-scale resiliency programs within a complex financial services environment.
  • Strong executive presence with the ability to influence senior leadership and drive strategic decisions.
  • Excellent communication, presentation, and stakeholder management skills.
  • Experience leading regulatory examinations, audits, and issue remediation activities.
  • Proven ability to manage multiple priorities and drive results in a fast-paced environment.
  • Strong analytical, problem-solving, and strategic planning capabilities.
  • Experience with business continuity and resiliency technologies, tools, and reporting platforms.
  • Industry certifications such as CBCP, MBCP, CRISC, CISA, CISM, CISSP, PMP, or similar.
  • Knowledge of regulatory expectations related to operational resilience, business continuity, and third-party risk management.


Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.