... years of help desk or desktop support experience (MSP preferred) * Strong working knowledge of ... Experience with ConnectWise, N-able, BeyondTrust, Huntress * Basic PowerShell knowledge * macOS/iOS ...
... years of help desk or desktop support experience (MSP preferred) * Strong working knowledge of ... Experience with ConnectWise, N-able, BeyondTrust, Huntress * Basic PowerShell knowledge * macOS/iOS ...
IT Support Engineer I
Flowood, MS · On-site
... years of help desk or desktop support experience (MSP preferred) * Strong working knowledge of ... Experience with ConnectWise, N-able, BeyondTrust, Huntress * Basic PowerShell knowledge * macOS/iOS ...
IT Support Engineer I
Flowood, MS · On-site
... years of help desk or desktop support experience (MSP preferred) * Strong working knowledge of ... Experience with ConnectWise, N-able, BeyondTrust, Huntress * Basic PowerShell knowledge * macOS/iOS ...
IT Support Engineer I
Flowood, MS · On-site
Required Skills & Qualifications * 1-3 years of help desk or desktop support experience (MSP ... Experience with ConnectWise, N-able, BeyondTrust, Huntress * Basic PowerShell knowledge * macOS/iOS ...
IT Support Engineer I
Flowood, MS · On-site
Required Skills & Qualifications * 1-3 years of help desk or desktop support experience (MSP ... Experience with ConnectWise, N-able, BeyondTrust, Huntress * Basic PowerShell knowledge * macOS/iOS ...
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Service Desk Technician
Gulfport, MS · On-site
$15 - $30/hr
Provide phone and help-desk support for incoming requests from remote users, delivering timely ... Ensure accurate and timely entry of time for all tasks and activities in ConnectWise, including ...
Quick apply
Be Seen First
Service Desk Technician
Gulfport, MS · On-site
$15 - $30/hr
Provide phone and help-desk support for incoming requests from remote users, delivering timely ... Ensure accurate and timely entry of time for all tasks and activities in ConnectWise, including ...
Helper Connectwise information
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are the most commonly searched types of Connectwise jobs in Mississippi?
The most popular types of Connectwise jobs in Mississippi are:
What are popular job titles related to Helper Connectwise jobs in Mississippi?
For Helper Connectwise jobs in Mississippi, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Mississippi look for?
The top searched job categories for Helper Connectwise jobs in Mississippi are:
Job description
Description
Position Overview
The IT Support Engineer I is an entry-level technical role responsible for serving as the first point of contact for client end users. This position focuses on ticket triage, Level 1 troubleshooting, and timely resolution or escalation of issues while maintaining professional communication and accurate documentation.
Key Responsibilities & Daily Tasks
- Monitor and respond to incoming service tickets within SLA guidelines
- Provide remote support via phone, email, and remote access tools
- Perform Level 1 troubleshooting for Windows, macOS, and Microsoft 365
- Manage user accounts and basic Active Directory tasks
- Perform basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
- Document all work clearly and professionally
- Escalate issues to Level II Engineers when appropriate
- Assist with onboarding and offboarding tasks
- Participate in on-call rotation as assigned
Requirements
Required Skills & Qualifications
- 1-3 years of help desk or desktop support experience (MSP preferred)
- Strong working knowledge of Windows and Microsoft 365
- Foundational networking knowledge
- Strong communication and customer service skills
Preferred Qualifications
- CompTIA or Microsoft certifications
- Experience with ConnectWise, N-able, BeyondTrust, Huntress
- Basic PowerShell knowledge
- macOS/iOS support experience
Benefits & Perks
- Paid Time Off (PTO) and company-observed paid holidays
- Health insurance options for eligible employees
- CrewHu employee recognition and rewards program
- $50 monthly cell phone stipend
- Company-provided equipment and tools
- Ongoing training and professional development opportunities
About Solutions Team
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Brandon, MS, US
Year founded
2007