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Entry Level Help Desk Support Jobs in Mississippi

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

The Help Desk Support Technician will focus on providing IT support to customers, including troubleshooting and assisting with software and hardware issues. Responsibilities : • Providing all ...

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

They are seeking a Help Desk Support Technician to provide all levels of IT support to their customer base, focusing on desktop/laptop repair, troubleshooting, and support for O365 Applications.

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Provides support to client identified VIPs * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Provides support to client identified VIPs * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform ...

AGJ Systems and Networks

Be Seen First

Service Desk Technician

Gulfport, MS · On-site

$15 - $30/hr

Provide phone and help-desk support for incoming requests from remote users, delivering timely, high-quality service. Client Communication & Client Service: * Communicate clearly and professionally ...

Border States

City Desk Rep

Meridian, MS · On-site

$17.25 - $22/hr

Job Summary The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked ...

New

Hancock Whitney Bank

Service Desk Analyst

Center, MS · On-site

$20.25 - $27.50/hr

The Service Desk Analyst provides associates with effective IT support (Level 1) for incidents and service requests. This position is responsible for a positive IT client experience for associates.

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Entry Level Help Desk Support information

See Mississippi salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level help desk support in Mississippi is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.88 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Mississippi?

For Entry Level Help Desk Support jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Mississippi look for?

The top searched job categories for Entry Level Help Desk Support jobs in Mississippi are:

What cities in Mississippi are hiring for Entry Level Help Desk Support jobs?

Cities in Mississippi with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,061 per year, or $19.7 per hour.

Help Desk Support Technician

Jackson, MS • On-site

InterSources Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about InterSources Incexternal

$17.50 - $23.50/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy founded in 2007. The Help Desk Support Technician will focus on providing IT support to customers, including troubleshooting and assisting with software and hardware issues.
Responsibilities:
• Providing all levels of support to our customer base, both remotely and onsite.
• Acting as the initial point of contact with end users requesting IT Support.
• Updating and maintaining Help Desk records in accordance with established support procedures.
Qualifications:
Required:
• Bachelor's Degree in Computer Science, Information Systems, or related field.
• Experience working in a help desk environment - 3 years
• Experienced with providing support for O365 Applications - 3 years
• Experience providing remote assistance using various platforms - 3 years
• Experience in desktop\laptop repair, troubleshooting, and software installation - 3 years
• Hardware Implementation and Deployment - 3 years
• Active Directory Management - 3 years
• Three (3) references of submitted candidates required. Please provide the following information. Must submit with resume: First/last name of reference, Title, Company Name, Job title of contractor while reporting to this supervisor/manager, Telephone number, Email Address (if available)
Preferred:
• Microsoft O365 experience
• BMC Footprints Help Desk Experience
• MAC OS Experience
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Social media

Twitter

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