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Entry Level Help Desk Support Jobs in Mississippi

Integrated Resources INC

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer ...

BC Tech Pro

IT Help Desk

Iuka, MS

$20.50/hr

Provides support to client identified VIPs * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Provides support to client identified VIPs * Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform ...

Sharecare

Lead Customer Service Rep

Jackson, MS · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Bienville Orthopaedic Specialists

FRONT DESK LEAD

Vancleave, MS · On-site

$12.75 - $17/hr

Coordinates IT issues and troubleshooting with the Help Desk. Places work orders for maintenance ... Participates in developing department goals, objectives and systems to support the overall mission ...

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Entry Level Help Desk Support information

See Mississippi salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level help desk support in Mississippi is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.88 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are popular job titles related to Entry Level Help Desk Support jobs in Mississippi?

For Entry Level Help Desk Support jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Mississippi look for?

The top searched job categories for Entry Level Help Desk Support jobs in Mississippi are:

What cities in Mississippi are hiring for Entry Level Help Desk Support jobs?

Cities in Mississippi with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Mississippi as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,061 per year, or $19.7 per hour.

Help Desk Support

Integrated Resources INC

Clinton, MS

$17.25 - $23.50/hr

Full-time

Re-posted 17 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Triage and resolve trouble tickets related to technical difficulties with various web-based applications. 

Provide technical expertise to ensure applications meet business requirements. 

Analyze current business processes and suggest improvements. 

Be the liaison between the end user and production support/IT teams, reporting any problems, updating and closing of open issues from Trouble Ticket systems, and participating in the testing of new enhancements to ensure they meet end user expectations. 

Verify with the end user that the issue has been resolved and update trouble tickets and Chatter Posts accordingly. 

Monitor #Help Chatter Posts to ensure all posts are closed out quickly. 

Actively contribute to ongoing process improvement via ISO Process. 

Perform other duties or special projects as assigned. 

Ability to complete multiple simultaneous projects in a timely manner. 

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve basic technical problems. 

Confirm the validity of the reported problems and seek known solutions related to these more complex issues. 

Provide monthly tip sheets to top volume branches and training department to improve training. 


Qualifications

Bachelor's degree from a four-year college or university preferred. 

2+ years customer support/help desk experience. 

Strong communication, interpersonal, and analytical skills 

Ability and desire to provide excellent customer-service to internal and external customers 

Working knowledge of MS operating systems and applications. 

Ability to work independently in a dynamic environment. 

Telecommunications experience desired.



Additional Information

Paul Dubey

Technical Recruiter

Integrated Resources, Inc

IT REHAB CLINICAL NURSING

Inc. 5000 - 2007, 2008, 2009, 2010, 2011, 2012 & 2013 (7th Year)

Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70

(Direct) 732-549-5302 (Tel) 732-549-2030 x208 (F) 732-549-5549



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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