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Help Desk Associate Jobs in Mississippi (NOW HIRING)

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

McKibbon Hospitality

Hotel Front Desk Agent

Ridgeland, MS · On-site

$12.25 - $15.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

AC By Marriott

Hotel Front Desk Agent

Ridgeland, MS

$12.25 - $15.75/hr

The Front Desk Agent is often the first point of contact for guests and plays a vital role in ... Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. * Embrace ...

KēSTA I.T.

Business Analyst 163494

Jackson, MS · Hybrid

$1/hr

... and help desk issues. This role is responsible for troubleshooting application problems ... Required Skills: · Associate's degree in Information Technology, Business, Computer Science, or a ...

Surge Staffing

IT Support Specialist

Tupelo, MS

$20.70 - $21.70/hr

IT Support Associate (Entry-Level) - 2nd Shift Pay: $20.70/hour + $1.00/hour shift premium ($21.70 ... Previous IT help desk, technical support, or internship experience is preferred but not required.

Surge Staffing

IT Support Specialist

Tupelo, MS · On-site

$20.70 - $21.70/hr

IT Support Associate (Entry-Level) 2nd Shift Pay: $20.70/hour + $1.00/hour shift premium ($21.70 ... Previous IT help desk, technical support, or internship experience is preferred but not required.

OLIVER HOSPITALITY PAYROLL, LLC

Front Desk Agent

Oxford, MS

$13.50 - $17/hr

... associates and fellow departments * Maintain an attentive, friendly, helpful, and courteous ... Maintain all front desk related equipment and a par stock of supplies * Ensure work area and lobby ...

Southern Tire Mart

IT Service Desk Support

Columbia, MS · On-site

... years of helpdesk or desktop support experience preferred; candidates with demonstrated hands-on ... Associate's or Bachelor's degree in Information Technology or a related field preferred, but not ...

Parker

Digital & IT Associate

Holly Springs, MS

The Digital & IT Associate is responsible for analyzing use and needs, then developing and applying ... Help Desk * Engineering Systems * IT Security * Business Systems (MSS, JDE, SAP or other related ...

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Help Desk Associate information

See Mississippi salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for help desk associate in Mississippi is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.79 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Mississippi? The most popular types of Help Desk jobs in Mississippi are:
What are popular job titles related to Help Desk Associate jobs in Mississippi? For Help Desk Associate jobs in Mississippi, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Mississippi look for? The top searched job categories for Help Desk Associate jobs in Mississippi are:
What cities in Mississippi are hiring for Help Desk Associate jobs? Cities in Mississippi with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Mississippi as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,285 per year, or $20.3 per hour.
Help Desk Analyst

Help Desk Analyst

Sprint Mart

Ridgeland, MS • On-site

$17.75 - $24.25/hr

Full-time

Posted 22 days ago

Sprint Mart rating

4.5

Company rating: 4.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Description
Job Description
Help Desk Analyst
Job Type: Full-Time
Locations: Ridgeland, MS
Tupelo, MS
Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal candidate will have strong customer service skills, a solid understanding of computer hardware and software, and experience with PDI Enterprise.
Key Responsibilities
Maintain Customer Focus
- Provide prompt and courteous technical support to end-users via phone, email, and in-person.
- Maintain a positive and professional attitude at all times.
Troubleshoot and Resolve Common Computer Issues Involving
- E-mail
- Printing
- M365 Applications
- Point of Sale
- PDI Enterprise Applications
- Android Tablets
- Network Connectivity
- Workstation Software Installation/Updates
Documentation
- Document all support incidents and resolutions in the company's ticketing system.
Collaboration
- Work closely with management and IT teams to understand corporate objectives and provide solutions.
- Participate in planning and implementation of new technologies and upgrades
Other Duties as Assigned
Qualifications
- High School Diploma or equivalent required; Associate's Degree in Information Technology preferred.
- 1-2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows operating systems.
- Experience with M365 Applications
- Experience with PDI Enterprise back office systems (POS, fuel systems, back office) is highly preferred.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong customer service and problem-solving skills.
- Ability to learn new technologies quickly.
Physical Requirements
Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.

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