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Help Desk Associate Jobs in Mississippi (NOW HIRING)

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Associate's Degree in Information Technology preferred. - 1-2 years of experience in a helpdesk or ...

OLIVER HOSPITALITY PAYROLL, LLC

Front Desk Agent

Oxford, MS · On-site

$13.50 - $17/hr

... associates and fellow departments * Maintain an attentive, friendly, helpful, and courteous ... Maintain all front desk related equipment and a par stock of supplies * Ensure work area and lobby ...

Liebherr-Great Britain Ltd.

IT Support Manager

Tupelo, MS

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Accurately records activities in the help desk ticketing system. * Tracks equipment and software ... Associates degree in Computer Science, Computer Engineering, Information Systems or related ...

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All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Mississippi

Help Desk Associate information

See Mississippi salary details

$13

$20

$31

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Mississippi is $20.33, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.79 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Mississippi?

The most popular types of Help Desk jobs in Mississippi are:

What are popular job titles related to Help Desk Associate jobs in Mississippi?

For Help Desk Associate jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Mississippi look for?

The top searched job categories for Help Desk Associate jobs in Mississippi are:

What cities in Mississippi are hiring for Help Desk Associate jobs?

Cities in Mississippi with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $42,285 per year, or $20.3 per hour.

Help Desk Representative

BankFirst Financial Services

Columbus, MS • On-site

$17 - $22/hr

Full-time

Posted 11 days ago

Job description

Job Summary
Serve as IT Department frontline support for all systems by responding to Help Desk requests and providing timely solutions to our employees. Possess familiarity with the bank’s environment and demonstrate the ability to troubleshoot and resolve requests concerning hardware and software utilizing remote management tools with minimal supervision. In this position, you may help employees in person or over the phone. If you cannot fix the problem remotely, you may have to travel to the employee’s branch location. Our ideal applicant has an associate degree in computer science and advanced computer proficiency.


Duties and Responsibilities

  • Answer phone calls and emails from employees.
  • Help employees fix their problems remotely.
  • Fix more complicated issues in person.
  • Record each IT support ticket in the ticketing system.
  • Maintain documentation as required.
  • Maintain high customer satisfaction ratings.
  • Serve as technical representative on IT projects or specific IT areas. For example: PC requisitions, equipment inventory, new product rollout, equipment repair process.
  • Perform additional duties as assigned by Manager.

Requirements and QualificationsRequired:
  • Associate’s degree or equivalent work experience installing, supporting, and troubleshooting hardware peripherals and providing desktop software support.
  • Excellent communication and interpersonal skills.
  • Entry level position requires interest and ability to work in IT industry.
  • Strong analytical skills, self-motivation, and customer focus necessary.
Preferred:
  • TCP/IP & DNS experience.
  • Experience troubleshooting & resolving help desk requests.
  • Experience troubleshooting network connectivity and cabling issues.
  • Experience installing, configuring, and maintaining client hardware and software


BankFirst is an EO employer- M/F/Veteran/Disability