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Help Desk Manager Jobs in Mississippi (NOW HIRING)

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

... Management - 3 years • Three (3) references of submitted candidates required. Preferred : • Microsoft O365 experience • BMC Footprints Help Desk Experience • MAC OS Experience Company

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

The Help Desk Support Technician will focus on providing IT support to customers, including ... - 3 years • Active Directory Management - 3 years • Three (3) references of submitted ...

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

Computech Corporation

Help Desk Technician

Blue Springs, MS · On-site

$18.50 - $25/hr

... management skills in addition to a high level of problem solving and analysis. > Working knowledge/experience of PC imaging tools, remote control tools and Microsoft Outlook 2010 experience ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. * Perform Install/Move/Add or Change (IMAC) activities.

defi AUTO LLC

Client Support Desk Analyst

Jackson, MS · On-site

$17.75 - $24.50/hr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... We have more than three decades of experience helping lenders reduce time-to-market, streamline ...

Border States Industries, Inc.

City Desk Rep

Meridian, MS · On-site

$17.25 - $22/hr

Job Summary The City Desk Representative supports the operation functions of the city desk. Enters ... Ensures all batched managed material is labeled accurately and inventoried, as needed. * Performs ...

Border States

City Desk Rep

Meridian, MS · On-site

$17.25 - $22/hr

Job Summary The City Desk Representative supports the operation functions of the city desk. Enters ... Ensures all batched managed material is labeled accurately and inventoried, as needed. * Performs ...

New

Hancock Whitney Bank

Service Desk Analyst

Center, MS · On-site

$20.25 - $27.50/hr

The Service Desk Analyst provides associates with effective IT support (Level 1) for incidents and ... Requests are documented, tracked, updated, and reported through the workflow management system.

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Mississippi

Help Desk Manager information

See Mississippi salary details

$35.5K

$79.3K

$117.9K

How much do help desk manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for help desk manager in Mississippi is $79,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $94,700.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Mississippi?

The most popular types of Help Desk jobs in Mississippi are:

What are popular job titles related to Help Desk Manager jobs in Mississippi?

For Help Desk Manager jobs in Mississippi, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Mississippi look for?

The top searched job categories for Help Desk Manager jobs in Mississippi are:

What cities in Mississippi are hiring for Help Desk Manager jobs?

Cities in Mississippi with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $79,347 per year, or $38.1 per hour.

Help Desk Technician

Ruri Software Technologies LLC

Jackson, MS • On-site

$25/hr

Full-time

Re-posted 12 days ago

Job description

Role : Help Desk Support Technician
Location : Jackson, MS - Onsite
Relocation is accepted
$25/ hr on W2
role will focus on providing all levels of support to our customer base, both remotely and onsite. The candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. The candidate must also have excellent communication skills.
Must Have Skills:
3+Years experience Required
Experience working in a help desk environment
Experienced with providing support for M365 Applications
Experience providing remote assistance using various platforms
Experience in desktoplaptop troubleshooting, and software installation
Hardware Implementation and Deployment
Basic Active Directory Management

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