ZipRecruiter

Log In

1

Help Desk Assistant Jobs in Mississippi (NOW HIRING)

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve ... 2+ years customer support/help desk experience. Strong communication, interpersonal, and ...

Affordable Care

Front Desk

Olive Branch, MS · On-site

Join Affordable Dentures & Implants and Help Create Healthy, Confident Smiles! Are you an ... Discuss financing options, including CareCredit , when appropriate. * Assist patients with ...

AGJ Systems and Networks

Be Seen First

Service Desk Technician

Gulfport, MS · On-site

$15 - $30/hr

... * Assist with email system administration: Manage client email services and configurations. * Provide phone and help-desk support for incoming requests from remote users, delivering timely, high ...

Govcio LLC

Service Desk Technician

MS · On-site

$24.97/hr

Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and ... a Helpdesk Institute or Service Desk Institute certification. Certification costs will be ...

TechSource Solutions Inc

Be Seen First

Managed IT Services Technician

Madison, MS · On-site

$40K - $90K/yr

... help desk, remote, and on-site support across a variety of technologies. This is a great ... * Assist with cybersecurity best practices including endpoint protection, MFA, email security ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow ... To be aware of all front office procedures and assist with reception duties when required. * To be ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Assistant JobsHelp Desk Assistant Jobs in Mississippi

Help Desk Assistant information

See Mississippi salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk assistant in Mississippi is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.88 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Mississippi?

The most popular types of Help Desk jobs in Mississippi are:

What cities in Mississippi are hiring for Help Desk Assistant jobs?

Cities in Mississippi with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $41,061 per year, or $19.7 per hour.

IT Help Desk Assistant

Alcorn State University

Lorman, MS • On-site

$8/hr

Full-time

Posted 5 days ago

Job description

Salary: $8.00 Biweekly
Location : Lorman, MS
Job Type: Student Employee
Job Number: FY202600218
Department: Center for Information Technology
Opening Date: 09/03/2026
Max Number of Applicants: 10
No available description
EEO Statement
Alcorn State University is expressly committed to providing equal employment opportunities without regard to race, color, national or ethnic origin, ancestry age, religion or religious creed, disability or handicap, sex or gender identity and/or expressions, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law. Further, the University will not tolerate any instances of harassment/sexual harassment. This policy applies to all employees, regardless of position, consultants and applicants for employment. Additionally, it is the responsibility of all personas making employment decisions to adhere to this policy.
This position is not eligible for benefits.

Apply