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Help Desk Assistant Jobs in Mississippi (NOW HIRING)

Integrated Resources INC

Help Desk Support

Clinton, MS · On-site

$17.25 - $23.50/hr

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve ... 2+ years customer support/help desk experience. Strong communication, interpersonal, and ...

AGJ Systems and Networks

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Service Desk Technician

Gulfport, MS · On-site

$15 - $30/hr

... * Assist with email system administration: Manage client email services and configurations. * Provide phone and help-desk support for incoming requests from remote users, delivering timely, high ...

TechSource Solutions Inc

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Managed IT Services Technician

Madison, MS · On-site

$40K - $90K/yr

... help desk, remote, and on-site support across a variety of technologies. This is a great ... * Assist with cybersecurity best practices including endpoint protection, MFA, email security ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow ... To be aware of all front office procedures and assist with reception duties when required. * To be ...

Chawla Pointe LLC

FRONT DESK

Cleveland, MS · On-site

$10 - $11/hr

Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow ... To be aware of all front office procedures and assist with reception duties when required. * To be ...

Beth Page tech

Network Administrator

Jackson, MS · On-site

Provide High-Level support to assist in resolution of escalated help desk issues. * Provide tertiary support to assist with and resolve difficult and often complex technical situations involving ...

The Solutions Team Inc

IT Support Engineer I

Flowood, MS · On-site

... * Assist with onboarding and offboarding tasks * Participate in on-call rotation as assigned Requirements Required Skills & Qualifications * 1-3 years of help desk or desktop support experience (MSP ...

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Help Desk Assistant information

See Mississippi salary details

$9

$19

$31

How much do help desk assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for help desk assistant in Mississippi is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.88 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Mississippi?

The most popular types of Help Desk jobs in Mississippi are:

What cities in Mississippi are hiring for Help Desk Assistant jobs?

Cities in Mississippi with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $41,061 per year, or $19.7 per hour.

Help Desk Support

Integrated Resources INC

Clinton, MS • On-site

$17.25 - $23.50/hr

Full-time

Re-posted 7 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Triage and resolve trouble tickets related to technical difficulties with various web-based applications. 

Provide technical expertise to ensure applications meet business requirements. 

Analyze current business processes and suggest improvements. 

Be the liaison between the end user and production support/IT teams, reporting any problems, updating and closing of open issues from Trouble Ticket systems, and participating in the testing of new enhancements to ensure they meet end user expectations. 

Verify with the end user that the issue has been resolved and update trouble tickets and Chatter Posts accordingly. 

Monitor #Help Chatter Posts to ensure all posts are closed out quickly. 

Actively contribute to ongoing process improvement via ISO Process. 

Perform other duties or special projects as assigned. 

Ability to complete multiple simultaneous projects in a timely manner. 

Provide advanced technical troubleshooting and analysis methods to assist Tier I personnel solve basic technical problems. 

Confirm the validity of the reported problems and seek known solutions related to these more complex issues. 

Provide monthly tip sheets to top volume branches and training department to improve training. 


Qualifications

Bachelor's degree from a four-year college or university preferred. 

2+ years customer support/help desk experience. 

Strong communication, interpersonal, and analytical skills 

Ability and desire to provide excellent customer-service to internal and external customers 

Working knowledge of MS operating systems and applications. 

Ability to work independently in a dynamic environment. 

Telecommunications experience desired.



Additional Information

Paul Dubey

Technical Recruiter

Integrated Resources, Inc

IT REHAB CLINICAL NURSING

Inc. 5000 - 2007, 2008, 2009, 2010, 2011, 2012 & 2013 (7th Year)

Certified MBE I GSA - Schedule 66 I GSA - Schedule 621I I GSA - Schedule 70

(Direct) 732-549-5302 (Tel) 732-549-2030 x208 (F) 732-549-5549



Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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