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Help Desk Associate Jobs in Gulfport, MS (NOW HIRING)

Ross Dress for Less

Retail Associate

Gulfport, MS · On-site

$12/hr

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Leads all Store Associates in ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

Ross Dress for Less

Retail Associate

Diberville, MS · On-site

$12/hr

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Leads all Store Associates in ... Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross ...

CLUB4 Fitness

Assistant General Manager

Gulfport, MS · On-site

Yes (Childcare Associates & Managers, Front Desk Associates, MODs, and AGMs) FLSA Status ... The Assistant General Manager will support the General Manager to help lead and support a team ...

Phenom People

Customer Service Part Time

Gautier, MS · On-site

See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ... started as hourly associates Your Day at Lowe's * Deliver excellent customer service * Help ...

Ross Stores

Assistant Store Manager

Diberville, MS

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: * Represents and supports the ... with help of contracted maintenance personnel and Ross Associates. * Ensures scheduling and ...

Ross Stores

Assistant Store Manager

Diberville, MS

... desk, fitting rooms, sales floor, etc. Personal and Store Brand: Represents and supports the ... with help of contracted maintenance personnel and Ross Associates. Ensures scheduling and ...

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Help Desk Associate information

See Gulfport, MS salary details

$14

$21

$33

How much do help desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk associate in Gulfport, MS is $21.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $23.89 per hour, depending on experience, location, and employer.

What does a help desk associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What are the key skills and qualifications needed to thrive as a help desk associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the most commonly searched types of Help Desk jobs in Gulfport, MS?

The most popular types of Help Desk jobs in Gulfport, MS are:

What are popular job titles related to Help Desk Associate jobs in Gulfport, MS?

For Help Desk Associate jobs in Gulfport, MS, the most frequently searched job titles are:

What job categories do people searching Help Desk Associate jobs in Gulfport, MS look for?

The top searched job categories for Help Desk Associate jobs in Gulfport, MS are:

What cities near Gulfport, MS are hiring for Help Desk Associate jobs?

Cities near Gulfport, MS with the most Help Desk Associate job openings:

Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Gulfport, MS as of August 2026, with employment types broken down into 1% As Needed, 54% Full Time, 42% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $44,421 per year, or $21.4 per hour.

Retail Associate

Ross Dress for Less

Gulfport, MS • On-site

$12/hr

Part-time

Re-posted 20 days ago

Job description

Welcome to Ross Stores, Inc., where our differences make us stronger… At Ross and dd’s, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture. We respect and celebrate the diversity of backgrounds, identities, and ideas of those who work and shop with us. Come join us as we continue our diversity, equality, and inclusion journey!
GENERAL-PURPOSE:
Responsible for all aspects of the Stores' operations. Leads the entire operation of the Store to ensure that Company standards and best practices are consistently met. Staffs, trains and develops a leadership team to deliver the desired sales and profit results, while maintaining a friendly, easy-to-shop environment. Recruits, trains, and develops Associates. Manages the operations of the Stockroom, Front End, and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.
ESSENTIAL FUNCTIONS:
General Operating Requirements:
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Analyzes Store reports evaluating controllable expenses and overall Store performance.
  • Addresses any variance to Company standards with an appropriate action plan, partnering with the District Manager as needed.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.

Organizational Development:
  • Recruits hires, trains, and develops Assistant Managers, Area Supervisors, and non-exempt Associates.
  • Through selection, training, and motivation, strive to reduce Store turnover. Utilizes and promotes all retention tools including incentive programs, recognition opportunities, contests, and training. Ensures all required training courses are prioritized and completed in a timely manner.
  • Responsible for addressing personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
  • Ensures compliance with Ross personnel policies and procedures.
  • Manages Associate Relations issues, consulting with the District Manager as needed.
  • Ensures compliance with all State, Local and Federal regulations.

Expense Control:
  • Leads all expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.

Maintaining a Safe & Secure Environment:
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Ensures all Associates understand and can execute emergency operating procedures.

Customer Service:
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.

Personal and Store Brand:
  • Leads all Store Associates in, and models, a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Represents and supports the Company brand at all times.
  • Manages Store to ensure a clean, neat, easy-to-shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.

Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.

Loss Prevention:
  • Responsible for training Associates on Loss Prevention programs to achieve Store shortage goals.
  • As a representative of Ross Leadership demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
  • Responsible for leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.

COMPETENCIES:
  • Manages work processes.
  • Business acumen.
  • Plans, aligns & prioritizes.
  • Builds talent.
  • Collaborates.
  • Leading by example.
  • Communicates effectively.
  • Ensures accountability & execution.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • Five or more years of Store management experience in a retail environment.
  • Must maintain a high level of Customer service.
  • Must demonstrate the ability to lead, manage, motivate and communicate positively to Store Associates at all levels.
  • Ability to train, coach, and develop Associates at all levels.
  • Ability to organize and prioritize tasks necessary to accomplish goals, develop a schedule to complete tasks and execute to achieve results.
  • Fluency in English.
  • Must exercise considerable independent judgment and discretion.
  • Ability to work evenings and weekends.

PHYSICAL REQUIREMENTS/ADA:
  • Ability to use all Store equipment, including PDTs, registers, and PC as required.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
  • Ability to occasionally push, pull and lift more than 25 lbs.
  • Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
  • Ability to perform basic mathematical calculations commonly used in retail environments.
  • Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:
  • Direct supervision of Assistant Store Manager, Area Supervisors, and all Retail Associates.

DISCLAIMER:
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other.