Manassas, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Manassas, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Sterling, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Sterling, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Burke, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Burke, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Columbia, SC ยท On-site
$19 - $26/hr
Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to ... This role is responsible for communicating effectively with users, partnering with internal teams ...
Columbia, SC ยท On-site
$19 - $26/hr
Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to ... This role is responsible for communicating effectively with users, partnering with internal teams ...
Boston, MA ยท On-site +1
I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who ...
Boston, MA ยท On-site +1
I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who ...
Merrifield, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Merrifield, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Chantilly, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Chantilly, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Falls Church, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Falls Church, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Reston, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Reston, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Nashville, TN ยท On-site
The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk ... Build long-term relationships with internal customers, understanding their operational goals to pro ...
Nashville, TN ยท On-site
The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk ... Build long-term relationships with internal customers, understanding their operational goals to pro ...
Shelby Township, MI ยท On-site
$18.25 - $24.75/hr
Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... internal and external scheduled events that requires IS related equipment. This position will ...
Shelby Township, MI ยท On-site
$18.25 - $24.75/hr
Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... internal and external scheduled events that requires IS related equipment. This position will ...
Lakewood, CO ยท On-site
The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk ... Build long-term relationships with internal customers, understanding their operational goals to pro ...
Lakewood, CO ยท On-site
The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk ... Build long-term relationships with internal customers, understanding their operational goals to pro ...
Doral, FL ยท On-site
The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity)
Doral, FL ยท On-site
The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity)
Colorado Springs, CO ยท On-site
$57K/yr
The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in ... education/training, key skills, internal peer equity, as well as, market and business ...
Colorado Springs, CO ยท On-site
$57K/yr
The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in ... education/training, key skills, internal peer equity, as well as, market and business ...
Conyers, GA ยท On-site
$18 - $24.50/hr
MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...
Quick apply
Conyers, GA ยท On-site
$18 - $24.50/hr
MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...
$50K - $60K/yr
Help Desk Technician I : You enjoy bringing order and clarity to technical issues by following ... Resolve high-volume, basic IT issues for internal employees and Managed Services clients quickly ...
Quick apply
$50K - $60K/yr
Help Desk Technician I : You enjoy bringing order and clarity to technical issues by following ... Resolve high-volume, basic IT issues for internal employees and Managed Services clients quickly ...
$40 - $45/hr
Help Desk Supervisor Location: Boston, MA (Onsite) Top Requirements (Must-Have) * 5+ years of Help ... Maintain and improve knowledge base documentation and internal processes * Partner with leadership ...
New
$40 - $45/hr
Help Desk Supervisor Location: Boston, MA (Onsite) Top Requirements (Must-Have) * 5+ years of Help ... Maintain and improve knowledge base documentation and internal processes * Partner with leadership ...
New
Omaha, NE ยท On-site
$52K/yr
Act as an escalation point for system issues and facilitate internal communications as needed ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...
Omaha, NE ยท On-site
$52K/yr
Act as an escalation point for system issues and facilitate internal communications as needed ... within a help desk environment preferred. DRM, Inc. offers great benefits: Paid Leave, Medical ...
Springfield, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Springfield, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Herndon, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Herndon, VA ยท On-site
$92K - $166K/yr
Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.
To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.
