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Internal Help Desk Jobs (NOW HIRING)

Chenega Corporation

Help Desk Specialist

Orlando, FL

Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls. * Monitor and communicate ticket status to internal or external ...

Chenega MIOS

Help Desk Specialist

Orlando, FL · On-site

Help Desk Specialist Orlando, FL (Remote) Are you ready to enhance your skills and build your ... Answer and respond to incoming requests, incidents, and questions via internal 800 number or ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

Help Desk Specialist Ashburn, VA (Remote) Are you ready to enhance your skills and build your ... Answer and respond to incoming requests, incidents, and questions via internal 800 number or ...

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams.

Methodisthealthsystem

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to ...

Agile Defense

$70K - $77K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Belk

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... information within internal ticketing systems Recognize trends and offer suggestions for ...

Belk

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... information within internal ticketing systems Recognize trends and offer suggestions for ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$70K - $77K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Belk, Inc. & Belk eCommerce LLC

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... internal ticketing systems • Recognize trends and offer suggestions for improvement • Ensure ...

Belk

Help Desk Analyst

Danville, VA · On-site

$20.50 - $28/hr

The Help Desk Analyst role is responsible for providing Level 2 technical assistance and support ... information within internal ticketing systems Recognize trends and offer suggestions for ...

Producers Dairy Foods Inc.

Help Desk Technician

Fresno, CA · On-site

$19.75 - $26.75/hr

Producers Dairy Foods is a leading supplier and distributor of high-quality dairy products, and they are seeking a dedicated Help Desk Technician to support their internal users. The role involves ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical ... Final compensation depends on experience, skills, and internal equity. Benefits * Comprehensive ...

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Internal Help Desk information

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How much do internal help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for internal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.
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Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist

Columbia, MD • On-site

Helm Point Solutions
IT Services • 51 - 200 employees
Learn more about Helm Point Solutionsexternal

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Help Desk Specialist
Ft. Meade Area, MD •Government/Military
Clearance Required: TS/SCI with Polygraph
Full-Time | Fully Funded | $81K-$85K
Secure the Mission. Set the Standard in Cybersecurity.
Helm Point Solutions is a woman-owned cybersecurity and physical security firm supporting the nation's most critical systems and infrastructure. We're seeking Help Desk Specialists to support a program in the Ft. Meade area.
What You'll Do
As a Help Desk Specialist, you will:
  • Provide service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large community of users.
  • Provide health and status monitoring and taking appropriate measures when a service outage occurs.
  • Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and /or servers to resolve the issue.
  • Document and communicate outage information to coworkers and customers.
  • Provide tier 1 response to customer service requests received via phone, email, chat and tickets.
  • Document all communications in a ServiceNow ticket system, escalate tickets as needed
  • Provide basic instructions on how to use services to both external and internal customer.
  • Troubleshoot customer accounts and users' ability to logon to the collaboration environment

What You Bring
Required Qualifications:
  • TS/SCI with Polygraph
  • Four (4) years Help Desk experience with an Associate's degree. In lieu of experience, a Bachelor's Degree may be substituted.
  • Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+, CCNA, A+, Net+)

Why You'll Love Working Here
At Helm Point, you're more than a seat - you're a key mission partner. We offer:
  • A supportive leadership team that listens and invests in your growth
  • A collaborative, security-cleared team passionate about mission success
  • Career advancement opportunities with a rapidly growing company

Our Benefits
  • CareFirst Gold Medical, Dental, Vision
  • 401(k) with Company Match
  • Profit Sharing & Performance Bonuses
  • Annual Education & Training Allowance
  • Leave Buy-Back Program
  • Community Engagement Opportunities
  • Flexible work environment and career growth support

Next Steps
We are actively hiring and may use this job listing to fill multiple positions. If you're passionate about cybersecurity and ready to contribute to a high-impact mission, apply today or email your resume to recruiting@helmpoint.com for a confidential conversation.
Helm Point Solutions, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected veteran status, or other non-merit factor.

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