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Internal Help Desk Jobs (NOW HIRING)

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location ... Collaborate with internal teams to escalate bugs, technical issues, or security concerns.

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

GDIT

Help Desk Technician

Oklahoma City, OK · On-site

$19.12 - $25.88/hr

No Help Desk Technician I Transform technology into opportunity as a Help Desk Technician I with ... GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal ...

Leidos

Help Desk Manager

Falls Church, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

Cannon Search

Help Desk Specialist

Boston, MA · On-site +1

I'm partnering with a well-established, highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team. This is a great opportunity for someone who ...

Brown and Caldwell

Help Desk Manager

Nashville, TN

The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk ... Build long-term relationships with internal customers, understanding their operational goals to pro ...

Brown and Caldwell

Help Desk Manager

Lakewood, CO · On-site

The Help Desk Manager role oversees a team, ensuring an efficient operation within the Help Desk ... Build long-term relationships with internal customers, understanding their operational goals to pro ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

Leidos

Help Desk Manager

Sterling, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

Leidos

Help Desk Manager

Manassas, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

Leidos

Help Desk Manager

Reston, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

Leidos

Help Desk Manager

Springfield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

JVIS

Help Desk Technician

Shelby Township, MI · On-site

$18.25 - $24.75/hr

Assumes primary responsibility for answering Help Desk tickets for technical assistance. Provides ... internal and external scheduled events that requires IS related equipment. This position will ...

Leidos

Help Desk Manager

Merrifield, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...

SECURE RPO LLC

Help Desk Analyst

Conyers, GA

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Provides technical assistance to both internal and external ... Internal customer support involves troubleshooting hardware, software, and connectivity issues. The ...

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Internal Help Desk information

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How much do internal help desk jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for internal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an Internal Help Desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the Internal Help Desk position, and why are they important?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by Internal Help Desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
More about Internal Help Desk jobs
What cities are hiring for Internal Help Desk jobs? Cities with the most Internal Help Desk job openings:
What states have the most Internal Help Desk jobs? States with the most job openings for Internal Help Desk jobs include:
What job categories do people searching Internal Help Desk jobs look for? The top searched job categories for Internal Help Desk jobs are:
Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in the United States as of May 2026, with employment types broken down into 87% Full Time, 3% Part Time, and 10% Contract. Highlights an 80% In-person, 10% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Technician

Help Desk Technician

BLaST Intermediate Unit #17

Williamsport, PA • On-site

$18.25 - $24.50/hr

Full-time

Posted 14 days ago

Job description

Help Desk Technician

As a Help Desk Technician, you will be the first line of defense for the IT Department answering phones and fielding tickets. You will be handling inbound IT support requests from all levels of the organization. This includes user account management, workstation support and deployment, basic network troubleshooting, and application support for a variety of applications. You will be expected to contribute to the continuous improvement of the IT infrastructure and operations. This includes advancing your personal competencies and IT skills through provided training as well as mentoring by senior team members.

Primary Functions:

  • Receive service requests via ticket, phone, and email, perform services and tasks according to procedures, and escalate where necessary
  • Provision and deploy new workstations and laptops to IU staff
  • Participate in hardware refreshes for existing workstations and mobile devices
  • Help maintain internal IT documentation and employee self-help wiki
  • Assist with the setting up and troubleshooting of AV equipment in conference rooms
  • Perform intermediate-level troubleshooting on MS Office, Windows devices, and basic networking.
  • Perform hardware maintenance on desktops, printers, projectors, mobile devices and other networked hardware
  • Help maintain inventory of all equipment and software as well as document internal procedures
  • Participate in resolving critical issues that may arise, or planned maintenance after-hours.
  • Other duties as may be assigned
  • Maintain a valid state driver's license and ability to drive without advanced notice

Qualifications:

  • Associates in technology or 2 years of technology experience.
  • Problem-solving
  • Ability to successfully interact with other IT professionals and end-users
  • Verbal and written communication skills
  • Knowledge of Windows and Mac operating systems.
  • Basic systems knowledge (Active Directory, Microsoft 365/Azure, Google Workspace,)
  • Basic knowledge of desktop hardware and software systems
  • Phone Soft skills
  • Punctual and reliable
  • Ability to lift equipment that may weigh up to 50 pounds

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