Chantilly, VA · On-site
$92K - $166K/yr
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Chantilly, VA · On-site
$92K - $166K/yr
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Saint Louis, MO · On-site
$26 - $28.50/hr
You'd support internal users as part of the IT help desk while growing your career in a team-focused environment! Position Summary: We are seeking an experienced and proactive IT Help Desk Analyst to ...
Saint Louis, MO · On-site
$26 - $28.50/hr
You'd support internal users as part of the IT help desk while growing your career in a team-focused environment! Position Summary: We are seeking an experienced and proactive IT Help Desk Analyst to ...
Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... An internal mobility team focused on helping you achieve your career goals * Rewards
Help Desk Software, Information Technology (IT) Systems, Troubleshooting Certifications: None ... An internal mobility team focused on helping you achieve your career goals * Rewards
Atlanta, GA · On-site
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Ability to use the IT internal system utilities * Basic understanding of LAN/WAN technologies
Atlanta, GA · On-site
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Ability to use the IT internal system utilities * Basic understanding of LAN/WAN technologies
Atlanta, GA · On-site
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Ability to use the IT internal system utilities * Basic understanding of LAN/WAN technologies
Atlanta, GA · On-site
$16.75 - $21.75/hr
The Help Desk Representative is a first-contact, technical solutions provider serving a critical ... Ability to use the IT internal system utilities * Basic understanding of LAN/WAN technologies
Chantilly, VA · On-site
$92K - $166K/yr
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Chantilly, VA · On-site
$92K - $166K/yr
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical ... as well as internal equity, alignment with market data, applicable bargaining agreement (if any ...
Uniontown, OH · On-site
$16.75 - $22.75/hr
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large ... users, internal teams, and project stakeholders to clarify problems and provide timely status ...
Quick apply
Uniontown, OH · On-site
$16.75 - $22.75/hr
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large ... users, internal teams, and project stakeholders to clarify problems and provide timely status ...
Columbia, MD · On-site
$80K - $95K/yr
... internal and external customers. Requirements: Bachelor's degree with zero (0) years of Help Desk experience; OR Associate degree with a minimum of one (1) year of Help Desk experience; OR High ...
Columbia, MD · On-site
$80K - $95K/yr
... internal and external customers. Requirements: Bachelor's degree with zero (0) years of Help Desk experience; OR Associate degree with a minimum of one (1) year of Help Desk experience; OR High ...
$19 - $25.50/hr
Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...
$19 - $25.50/hr
Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...
Albuquerque, NM · On-site
... internal reviews and external audits. * Track and report help desk performance metrics (e.g ... volume, response/resolution times, backlog, customer satisfaction) and provide recurring status ...
Albuquerque, NM · On-site
... internal reviews and external audits. * Track and report help desk performance metrics (e.g ... volume, response/resolution times, backlog, customer satisfaction) and provide recurring status ...
Troy, MI · On-site
$19 - $25.75/hr
Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...
Quick apply
Troy, MI · On-site
$19 - $25.75/hr
Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...
Quantico, VA · On-site
$21.75 - $29.75/hr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Quantico, VA · On-site
$21.75 - $29.75/hr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
... internal reviews and external audits. * Track and report help desk performance metrics (e.g ... volume, response/resolution times, backlog, customer satisfaction) and provide recurring status ...
... internal reviews and external audits. * Track and report help desk performance metrics (e.g ... volume, response/resolution times, backlog, customer satisfaction) and provide recurring status ...
Baltimore, MD · On-site
$18 - $20/hr
MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate ... Internal Zip Code 21204
Baltimore, MD · On-site
$18 - $20/hr
MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate ... Internal Zip Code 21204
Baltimore, MD · On-site
$18 - $20/hr
MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate ... Internal Zip Code 21204
Baltimore, MD · On-site
$18 - $20/hr
MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate ... Internal Zip Code 21204
Troy, MI · On-site
$19 - $25.75/hr
Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...
Troy, MI · On-site
$19 - $25.75/hr
Eagerly assist and train internal Mercantile Employees with hardware and software issues and ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...
Quantico, VA · On-site
$21.75 - $29.75/hr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Quantico, VA · On-site
$21.75 - $29.75/hr
IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.
Doral, FL · On-site
The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity)
Doral, FL · On-site
The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity)
Columbia, SC · On-site
$19 - $26/hr
Overview Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical ... This role is responsible for communicating effectively with users, partnering with internal teams ...
Columbia, SC · On-site
$19 - $26/hr
Overview Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical ... This role is responsible for communicating effectively with users, partnering with internal teams ...
$21 - $28.75/hr
Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location ... Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
$21 - $28.75/hr
Help Desk Analyst - myColorado Client: Colorado OIT (Office of Information Technology) Location ... Collaborate with internal teams to escalate bugs, technical issues, or security concerns.
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.
To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.
8.4
Based on 147 frontline employees who took The Breakroom Quiz
56th of 429 rated business services
GxNext is looking for a Help Desk Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely and effective resolution of user issues by managing workflows, monitoring performance metrics, training staff, and collaborating with other departments to maintain high customer service standards.
Responsibilities
Manage daily help desk operations, ensuring 24/7 coverage
Lead and manage Level II Help Desk Technicians, including monitoring ticket volume and performance metrics while supporting the team in exceeding expectations
Monitor help desk performance metrics, analyze trends in user support requests, and generate reports for management
Identify areas for improvement and implement strategies to enhance service quality and user satisfaction
Define team goals and lead staff to achieve desired results while being held accountable for team performance
Coordinate resources during escalated off-hour issues
Oversee the development, implementation, and administration of help desk staff training procedures and policies
Demonstrate ownership in troubleshooting and resolving technical issues as well as identifying trends and root causes
Develop partnerships with cross-functional teams to improve and shape how the Technical Help Desk will hand off work, partner on strategic initiatives, and improve customer experience
Provide weekly team meetings and periodic 1:1 coaching to team members
Communicate with senior-level clients
Basic Qualifications
Bachelor's degree and 6-8 years of prior relevant experience, or Master's degree with 2-4 years of prior relevant experience
Active Security+ certification or ability to obtain one prior to starting
Active TS/SCI clearance and ability to be approved for Poly
Strong communication skills, both verbal and written
Ability to quickly learn new software and IT concepts
Strong problem-solving and decision-making skills
Self-starter with ability to work in a team environment and independently
Intimate familiarity with Commercial Over The Shelf (COTS) products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
Experience scripting in a Linux environment using Shell and Bash
Deep understanding and background in COTS integration and custom code development
Preferred:
Oracle IdAM productions (OAM, OUD, OIF, OID)
WebLogic
Linux/UNIX Experience
LDAPs
PKI Authentication
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Original Posting:May 14, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainable practices. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
It services
10,000+ Employees
Reston, VA, US
