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Internal Help Desk Jobs (NOW HIRING)

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$50K - $55K/yr

Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. * Execute Special ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR

$50K - $55K/yr

Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available. * Execute Special ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Obtains and conveys concise problem information for external and internal service personnel. * Escalate problems as appropriate following help desk procedures. * Act as a liaison between customers ...

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... You will collaborate with clients and internal teams to design and implement containerization ...

KBR

Help Desk Manager

Colorado Springs, CO · On-site

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... You will collaborate with clients and internal teams to design and implement containerization ...

Willis Knighton Health

Help Desk II

Shreveport, LA

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information ... Follows up with internal and external support technicians, analysts, programmers, and other ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information ... Follows up with internal and external support technicians, analysts, programmers, and other ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

The Help Desk Analyst II supports the functional and operational efficiency of Information ... Follows up with internal and external support technicians, analysts, programmers, and other ...

Chenega MIOS

Help Desk Specialist

San Antonio, TX · On-site

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... Answer and respond to incoming requests, incidents, and questions via internal 800 number or ...

Chenega Corporation

Help Desk Specialist

Ashburn, VA · On-site

Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls. * Monitor and communicate ticket status to internal or external ...

Chronos Operations, LLC

Help Desk Specialist San Antonio, TX (Remote) Are you ready to enhance your skills and build your ... Answer and respond to incoming requests, incidents, and questions via internal 800 number or ...

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How much do internal help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for internal help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.
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Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 72% Full Time, 22% Part Time, and 4% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst

Salem, OR • On-site

BROAD RIVER RETAIL
Furniture and Home Furnishings Stores • 201 - 500 employees
Learn more about BROAD RIVER RETAILexternal

$50K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Help Desk Analyst
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help Desk Lead position must demonstrate excellent customer service, troubleshooting, and technical skills. Strong teamwork and multitasking abilities are essential. The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.
DAY IN THE LIFE AS THIS MEMORY MAKER
  • Excellent customer service skills: Provide a focus on providing exceptional support to a diverse range of users.
  • Strong troubleshooting and technical skills: Possess proficiency in hardware, software, and network troubleshooting.
  • Handle Tier 1 and Tier 2 Requests: A Tier 2 Help Desk typically deals with both basic (Tier 1) and more complex (Tier 2) support issues, acting as a go-to person for problem resolution.
  • Review and Act on Tickets: Ensuring that all tickets are addressed by the end of the workday is an essential task, helping maintain service standards.
  • Hardware/Software Upgrades and Repairs: Performing technical tasks such as upgrades and repairs aligns with the Lead's role in ensuring smooth IT operations.
  • Support of Storis ERP System: Providing support for key systems, like an ERP, is common for a Tier 2, who often has more in-depth knowledge.
  • Follow-Up on Requests: Ensuring timely resolution of outstanding requests is crucial for maintaining service levels and user satisfaction.
  • Coverage During Business Hours: As a Tier 2 Help Desk Analyst, maintaining help desk coverage during operational hours is essential. Tier 2 team members contribute by ensuring availability and supporting continuity of service throughout the day.
  • Manage and Monitor Internal Assets: Overseeing inventory and asset management is a suitable responsibility for a Tier 2 Help Desk, ensuring resources are tracked and available.
  • Execute Special IT Projects: Participating in or leading special projects aligns with a Tier 2 role, often involving more complex tasks or leadership in specific areas.
  • Required Travel: Travel to store or distribution center locations will be required for site inventory visits or in-person troubleshooting.
  • Other Duties: Flexibility to take on additional tasks is standard for a Tier 2 Help Desk, as they often fill in gaps as needed.

WORKPLACE ENVIRONMENT
While performing the duties of this job the employee
  • Must be able to lift up to 15 pounds at a time.
  • WORK SCHEDULE OUTLINED ON SITE, HYBRID, REMOTE WITH EXPECTATIONS
  • Ability to work independently, as well as, in a collaborative team environment within an office setting.
  • Physical requirements such as extended periods of sitting and computer use may be required.
  • Ability to communicate effectively verbally, in writing, and/or electronically.
  • Ability to use logical reasoning for simple and complex problem solving.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS
  • Salary Range: $50,000-$55,000/annual salary
  • Medical, dental, vision, and life insurance options
  • Paid time off and 401K matching contribution
  • Employee discount (40%) at BRR locations
  • Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU'LL NEED TO SUCCEED
  • Experience with
    • Windows 10, Windows 11, Mac OS X (Other OS's as they emerge)
    • Office 365/Azure
    • Active Directory maintenance
    • Mac and PC hardware
    • Printers, scanners, computer peripherals (Label Printers, RF Scanners, MFC, etc.)
  • Experience working with ticketing systems to track, prioritize and resolve support requests in adherence to standard SLA policies.
  • VOIP support experience
  • Mobile devices (iOS, Android)
  • Client PC connectivity - Ethernet, TCP/IP, DNS, DHCP, and VPN
  • Shared Drive (Mappings)
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • 3 years+ experience supporting a Windows/Mac environment
  • An Associate's degree or Bachelor's degree is preferred
  • Preference will be given to candidates with training, experience or certification in IT or networking
  • The ideal candidate is a self-starter who takes the initiative and maintains productivity. This includes proactively addressing support requests, following up on outstanding issues, and managing tasks with minimal oversight.

Apply