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Internal Help Desk Jobs in Kansas (NOW HIRING)

TERRACON

Billing Coordinator

Olathe, KS · On-site

Confirm documentation of collection activities including invoice submission, expected payments, and both internal and external follow-up communication in the collections tool. * Answer Help Desk ...

TERRACON

Billing Coordinator

Olathe, KS · On-site

Confirm documentation of collection activities including invoice submission, expected payments, and both internal and external follow-up communication in the collections tool. * Answer Help Desk ...

CorePower Yoga

Studio Coordinator-Newton

Newton, KS

$11.50 - $15/hr

They are our guiding principles; internal agreements we make as a CorePower team about how we ... Help Desk; Submit facilities tickets when on dutyand communicate follow up needs to Studio Manager ...

Onsite Logic

Security Alignment Engineer

Lenexa, KS · On-site

$55K - $88K/yr

... internal teams. â- Technical Support Rockstar: Provide intermediate technical support to end ... IT Help Desk experience (preferred) â- Advanced knowledge of cybersecurity concepts and best ...

Onsite Logic

Security Alignment Engineer

Lenexa, KS · On-site

$55K - $88K/yr

... to internal teams. a Technical Support Rockstar: Provide intermediate technical support to end ... IT Help Desk experience (preferred) a Advanced knowledge of cybersecurity concepts and best ...

Oracle

Support Engineer

Kansas City, KS

$23.08 - $45.05/hr

Provide guidance and support to internal stakeholders on escalated customer situations * Contribute ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

Oracle

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Provide guidance and support to internal stakeholders on escalated customer situations * Contribute ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

Oracle Corporation

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Provide guidance and support to internal stakeholders on escalated customer situations * Contribute ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

United Warehouse

Be Seen First

IT Support Specialist

Wichita, KS · On-site

$45K - $55K/yr

The position is responsible for administration and internal support of company's PC's, printers ... Respond to Help Desk tickets * Set-up new end-user computer and network work systems * Provide ...

Oracle

Support Engineer

Kansas City, KS · On-site

$23.08 - $45.05/hr

Provide guidance and support to internal stakeholders on escalated customer situations * Contribute ... Experience with troubleshooting, help desk environments, or ticketing systems * Ability to work ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$17.50 - $22/hr

... internal teams to resolve issuesAssist with special projects and service improvement ... help desk, or technology support experience preferredStrong communication and problem-solving ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Kansas

Internal Help Desk information

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Kansas?

For Internal Help Desk jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Kansas look for?

The top searched job categories for Internal Help Desk jobs in Kansas are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Technical Support Analyst - REMOTE FROM HOME - Must be based in Kansas City Area

Velocity Staff

Kansas City, KS

Full-time

Re-posted 25 days ago

Job description

NOTE:  THIS REMOTE POSITION REQUIRES CANDIDATES LOCAL TO THE KANSAS CITY AREA.  Velocity Staff, Inc. is currently working with a wonderful client in the Kansas City area to add to their professional Technical Support team.  The right candidate will have the flexility to work remote from home after a short training period on site at the client location in Kansas City, KS with some visits to the office as needed.  This position comes available as the organization is expanding its support services team due to company expansion which has provided more opportunity for growth for the team and team members.  Note:  Training sessions will take place from 7am-4pm daily and shifts will be scheduled Monday through Friday between 7am-7pm with a 40 hour schedule.  
    
The right candidate will provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects. 

  • Perform troubleshooting, repairs, and deployment of Windows 7 and 10 as well as some Apple products. 
  • Perform troubleshooting on mobile devices, iPhone/iPad and Android. 
  • Perform troubleshooting on Network Printer and Multifunctional Devices. 
  • Perform troubleshooting on Microsoft Office Products. 
  • Work daily with internal customers via phone, and email, with the occasional walk ups. 
  • Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system. 
  • Provide excellent client service.

  • Associate’s Degree in related field of study.
  • Bachelor’s Degree preferred.
  • 1-2 years of experience in MS Windows environment handling Level 1 calls with experience handling desktop and laptop break/fix support. 
  • Experience using and troubleshooting MS Office (O365) products.
  • Experience using ticketing systems, ServiceNow preferred.
  • Experience managing and troubleshooting Windows 7 and 10 workstations. 
  • Ability to demonstrate superior customer service skills. 
  • Able to communicate and translate complex technical topics into easy to understand concepts.  
  • Communicate clearly and effectively, both verbally and in writing. 
  • Able to clearly document technical processes. 
  • Able to proficiently manage and troubleshoot Microsoft desktop operating systems. 
  • Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution. 
  • Working knowledge of Active Directory Users and Comp. 
  • Working knowledge of Mobile devices including Android, iPhone, iPad and Mac Computers.
  • Excellent written and verbal communication skills.

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