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Help Desk Support Jobs in Kansas (NOW HIRING)

TERRACON

IT Service Desk Support Staff I

Olathe, KS

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and support issues including or involving the following but not limited to: company-provided ... Up to 1-year help desk related experience. * Associate's degree in Information Systems or related ...

defi AUTO LLC

Client Support Desk Analyst

Topeka, KS · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Genesis Health Clubs

Desk Coordinator

Wichita, KS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide input in developing strategies to support club goals and objectives * Develop and build a ... We Lead by Example , showing up each day with compassion, drive, and a commitment to help others ...

Motrex LLC

Desk Side Support Technician

Kansas City, KS · On-site

$19.25 - $26/hr

Overview The Desk Side Support Technician position is responsible for the day-to-day break-fix IT support to the user community and must possess a strong commitment to high-quality customer service ...

Motrex LLC

Desk Side Support Technician

Kansas City, KS · On-site

$19.25 - $26/hr

Overview The Desk Side Support Technician position is responsible for the day-to-day break-fix IT support to the user community and must possess a strong commitment to high-quality customer service ...

Motrex LLC

Desk Side Support Technician

Kansas City, KS · On-site

$19.25 - $26/hr

Overview The Desk Side Support Technician position is responsible for the day-to-day break-fix IT support to the user community and must possess a strong commitment to high-quality customer service ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Under the guidance of senior Trade Desk staff, this role supports the day-to-day operational ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$17.50 - $23.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Under the guidance of senior Trade Desk staff, this role supports the day-to-day operational ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

MBAcsi

26-00050J-National Customer Service Specialist

Topeka, KS · On-site

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 2 Help Desk support by resolving escalated customer issues and assisting call center operations. * Document customer interactions using a call logging system. What We're Looking For We ...

MBA CSi

Customer Service Specialist

Topeka, KS · On-site

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 2 Help Desk support by resolving escalated customer issues and assisting call center operations. * Document customer interactions using a call logging system. What We're Looking For We ...

Cboe Global Markets

Trade Desk Associate

Overland Park, KS · On-site

$18.25 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Under the guidance of senior Trade Desk staff, this role supports the day-to-day operational ... Help monitor auctions/rotations and assist with block trade and ECRP support as directed Data ...

MBAcsi

26-00050J-National Customer Service Specialist

Topeka, KS · On-site

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide Tier 2 Help Desk support by resolving escalated customer issues and assisting call center operations. * Document customer interactions using a call logging system. What We're Looking For We ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Kansas

Help Desk Support information

See Kansas salary details

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How much do help desk support jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk support in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Kansas?

For Help Desk Support jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Kansas look for?

The top searched job categories for Help Desk Support jobs in Kansas are:

What cities in Kansas are hiring for Help Desk Support jobs?

Cities in Kansas with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

IT Service Desk Support Staff I

TERRACON

Olathe, KS

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Terracon rating

7.5

Company rating: 7.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

49th of 72 rated business consultants

Job description

Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software. Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon's growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.

Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
  • High school diploma or equivalent.
  • Up to 1-year help desk related experience.
  • Associate's degree in Information Systems or related field preferred.
  • Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware.
  • Experience with Microsoft Office 365 of products at the level used in the corporation.
  • Experience with Microsoft Teams.
  • Experience with Microsoft Exchange.
  • Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN
  • Knowledge and understanding of Active Directory at the level used in the corporation.
  • Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets.
  • A valid driver's license with acceptable violation history may be required.
    • Preferred Qualifications:
  • A+ certification
  • Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
  • Open and/or close work orders (via IT Service Desk software) on each call received.
  • Escalate problems and requests as necessary to ensure positive resolution.
  • Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
  • Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
  • Guide end users through troubleshooting procedures to restore technical service
  • Re-image workstations and laptops (using current image software) when required.
  • Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
  • Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
  • Participate in company technology projects as needed.
  • Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
  • Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
  • Be responsible for maintaining quality standards on all projects.

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