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Help Desk Support Jobs (NOW HIRING)

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Help Desk Support Specialist

Columbus, OH

This position is responsible for providing initial Help Desk support for the business applications in use at Franklin. Fundamental Job Tasks: Maintains computer, fax, and phone system functionality ...

Prescient Edge

Help Desk Support Engineer

Doral, FL · On-site

Job Title Help Desk Support Engineer Location Doral, FL 33122 US (Primary) Category Intelligence Job Type Full-Time Career Level Staff Education Associate Degree Travel Security Clearance Required ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

Integrated Resources INC

Help Desk Support

Clinton, MS

$17.25 - $23.50/hr

Qualifications Bachelor's degree from a four-year college or university preferred. 2+ years customer support/help desk experience. Strong communication, interpersonal, and analytical skills Ability ...

TEKsystems

Help Desk Support

Norfolk, VA

$15 - $20/hr

The helpdesk analyst provides first-line IT support in person and over the phone. The daily ... desk Active directory Phone support Customer service Ticket management Job Type & Location This is ...

New

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

NuAxis Innovations

Help Desk Support Technician

Hadley, MA

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview NuAxis Innovations is seeking a Help Desk Support Technician to provide frontline IT support in a fast-paced ...

ALMO CORP

Help Desk Support

Philadelphia, PA · On-site

$19 - $25.75/hr

Position Summary: Serve as first line helpdesk and network support on computer software ... Previous experience as an IT Help Desk Technician or Field Technician * A strong working knowledge ...

TEKsystems

Help Desk Support

Wichita, KS

$16 - $17/hr

Description To work on their help desk providing live support to their customers for issues that arise daily. This person will receive training and just needs a level 1 type experience. Skills ...

New Hope

Help Desk Support Technican

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical assistance and support. This role is responsible for providing timely, customer-focused technical support ...

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Help Desk Support information

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$12

$23

$33

How much do help desk support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for help desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What does a help desk job do?

A help desk support job involves assisting users with technical issues related to hardware, software, and network problems. Support staff troubleshoot, resolve issues, and often document solutions using ticketing systems, providing customer service in person, over the phone, or via remote access.

What job makes $10,000 a month without a degree?

Help Desk Support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in technology or sales, such as software sales or IT consulting, can reach that level without a degree if combined with strong skills, certifications, and experience. However, most roles at this income level usually require advanced expertise or entrepreneurial efforts.

Is AI replacing IT's help desk?

Help desk support roles involve troubleshooting and resolving technical issues, and while AI tools can automate routine tasks, they do not fully replace human support staff. AI can assist help desk professionals by handling common queries and providing initial diagnostics, allowing support agents to focus on more complex problems. Human expertise remains essential for nuanced understanding and personalized assistance in IT support environments.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What jobs pay $2000 a day?

Jobs that can pay $2000 a day typically include specialized roles such as senior IT consultants, project managers, or freelance contractors with high-demand skills. These positions often require extensive experience, certifications, or expertise in fields like technology, finance, or consulting, and may involve consulting, contract work, or leadership responsibilities. Such roles are usually project-based or involve high-level client interactions and complex problem-solving.
More about Help Desk Support jobs
What cities are hiring for Help Desk Support jobs? Cities with the most Help Desk Support job openings:
What are the most commonly searched types of Help Desk Support jobs? The most popular types of Help Desk Support jobs are:
Who are the top companies hiring for Help Desk Support jobs? The top employers for Help Desk Support jobs are:
What states have the most Help Desk Support jobs? States with the most job openings for Help Desk Support jobs include:
What job categories do people searching Help Desk Support jobs look for? The top searched job categories for Help Desk Support jobs are:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in the United States as of June 2026, with employment types broken down into 13% Full Time, 84% Part Time, and 3% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Help Desk Support Technician

Help Desk Support Technician

NuAxis Innovations LLC

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Posted 15 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.
Key Responsibilities
  • Provide Tier 1 technical support via phone, email, and in-person
  • Troubleshoot hardware, software, and network issues
  • Support Windows 10/11 and macOS environments
  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent
  • Perform Active Directory tasks (user creation, password resets, group management)
  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Assist with device imaging (PXE), deployments, and upgrades
  • Provide support for VPN, remote desktop, and connectivity issues
  • Maintain asset inventory and assist with hardware lifecycle management
  • Escalate complex issues to Tier 2/3 teams

Required Qualifications
  • 1-3 years of IT Help Desk / Desktop Support experience
  • CompTIA A+ (or equivalent)
  • Strong troubleshooting and customer service skills
  • Experience with ticketing systems and remote support tools

Preferred
  • ITIL Foundation
  • Experience with MDM tools (Intune, MaaS360, JAMF)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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