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Help Desk Support Jobs in Ontario (NOW HIRING)

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

AFG Inc

CA$850/wk

We are welcoming participants from all backgrounds, including anyone looking for help desk support roles, to take part in upcoming market research studies. These may involve online discussions ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Ontario

Help Desk Support information

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.
What are the most commonly searched types of Help Desk Support jobs in Ontario? The most popular types of Help Desk Support jobs in Ontario are:
What are popular job titles related to Help Desk Support jobs in Ontario? For Help Desk Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Ontario look for? The top searched job categories for Help Desk Support jobs in Ontario are:
What cities in Ontario are hiring for Help Desk Support jobs? Cities in Ontario with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Help Desk Support Technician - (London, ON - In Office)

Goodlifefitness

London, ON • On-site

CA$42K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Support Technician - (London, On site)

Who is a Help Desk Support Technician?

The Help Desk Support Technician role is relied on to handle, triage and resolve Associate issues with accounts, hardware, software and more. Through combining the use of technical tools, we offer internal support via e-mail, phone, in-person, and ticket submission

What will you be doing?

Handles e-mail/ticket support to internal Associates using ticketing system to triage, decipher and resolve various technical issues.

  • Works as a team in a ticketing queue
  • Responds to Associate inquiries
  • Escalates and assigns to the proper internal departments
  • Provides detailed steps and training on how to use our equipment/software

Performs remote support using technical remote tools in order to troubleshoot and resolve issues.

  • Uses industry standard remote connection tools
  • Administers technical skill to troubleshoot the issue presented.

Provides phone support to internal Associates remotely using Phone and Ticketing system to record, identify and troubleshoot the reported issue.

  • Handles inbound calls from internal Associates and onsite
  • technicians
  • Performs outbound calls to Associates and Club locations
  • Gathers pertinent information over the phone
  • Communicates by providing suggestions and resolution steps.

Creates documentation through our ticketing system in order to capture steps required to resolve issues.

  • Documents common fixes into a Knowledge-Base for the team
  • Composes documentation for Associates/end users that we support

Provides on-site technical support.

  • Hardware trouble shooting
  • Equipment set up
  • Special event technical support
  • Deskside support
  • Inventory management

Do you have what it takes?

  • Certifications in the technical field
  • 1-3 years in Customer Service/Technical Support
  • Computer Hardware & Software knowledge
  • Printer troubleshooting
  • Network troubleshooting
  • Mobile Devices

What's in it for you?

  • Ongoing training and development to ensure a long and successful career path
  • Career advancement opportunities
  • Competitive Total Rewards Package
  • FREE Fitness membership
  • Fun and energetic atmosphere to come to every day!

Compensation:

It is expected that the selected candidate will start at a base salary of $42,000. The annual range of expected compensation for the position is $42,000 - $53,000 determined by performance and time in the position.

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself:

GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.

Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.comemail address.

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