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Help Desk Support Jobs in Albany, OR (NOW HIRING)

360 IT Professionals

Help Desk Support

Salem, OR

$20 - $27.25/hr

We are always looking forward to bring aboard IT professionals and help them build a career in the ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

360 IT Professionals

Need Help Desk Support II

Salem, OR · On-site

$20 - $27.25/hr

Troubleshoot workstation hardware and operating system problems. * Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR · On-site

$55K - $60K/yr

AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help ...

BROAD RIVER RETAIL

Help Desk Analyst

Salem, OR

$50K - $55K/yr

AT A GLANCE The Help Desk team provides support to our corporate office staff, retail team members across all retail locations, and our distribution centers. The successful candidate for the Help ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location ... Salem , Oregon 97301 Duration: Long Term * Provides level 1 and occasional level 2 user support for ...

Physiq Fitness

Front Desk

Keizer, OR · On-site

$15.55/hr

Physiq Fitness is looking for some Part-Time helpers to support our team! Have you always wanted to ... The front desk is the lifeblood of any company as they are always the first and last thing someone ...

Easy Mile Fitness

Front Desk Part-Time Associate

Salem, OR · On-site

$14 - $18/hr

Front Desk Part-Time Associate South Salem - Salem, OR 97306 Overview Position Type Part Time ... Support: Assist members with inquiries about membership options, policies, and gym services. Help ...

Easy Mile Fitness

Front Desk Full-Time Associate

Albany, OR · On-site

$14 - $18/hr

Front Desk Full-Time Associate At Planet Fitness, our mission has always been to enhance people ... Support: Assist members with inquiries about membership options, policies, and gym services. Help ...

Easy Mile Fitness

Front Desk Part-Time Associate

Salem, OR · On-site

$13.50 - $17.50/hr

... Support: Assist members with inquiries about membership options, policies, and gym services. Help ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

Easy Mile Fitness

Front Desk Full-Time Associate

Albany, OR · On-site

$13.75 - $17.75/hr

... Support: Assist members with inquiries about membership options, policies, and gym services. Help ... Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness ...

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Albany, OR

Help Desk Support information

See Albany, OR salary details

$12

$23

$33

How much do help desk support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk support in Albany, OR is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, often requiring technical skills, problem-solving abilities, and certifications like CompTIA A+. It offers opportunities for entry-level employment, skill development, and advancement into roles such as network technician or systems administrator.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some college coursework or an associate degree in information technology or related fields. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are essential; certifications like CompTIA A+ can also enhance job prospects.

What job categories do people searching Help Desk Support jobs in Albany, OR look for?

The top searched job categories for Help Desk Support jobs in Albany, OR are:

What cities near Albany, OR are hiring for Help Desk Support jobs?

Cities near Albany, OR with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Albany, OR as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $48,053 per year, or $23.1 per hour.

Help Desk Support

360 IT Professionals

Salem, OR

$20 - $27.25/hr

Contractor

Re-posted 2 days ago

Job description

Company Description

360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.

Job Description

The primary role is:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure ODOT PCs, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Assist IS in inputting accurate inventory information.

Qualifications

Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
May lead and direct the work of Contractor staff.
A wide degree of creativity and latitude is expected.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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