Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Quick apply
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Secret The Help Desk Manager Level I is an entry-level management professional responsible for ... Provide first-line escalation support for unresolved or complex technical issues. * Train and ...
Help Desk Analyst
Stafford, VA · On-site
$95K - $110K/yr
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...
Help Desk Analyst
Stafford, VA · On-site
$95K - $110K/yr
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and ...
Help Desk Analyst
Quantico, VA · On-site
$25 - $30/hr
Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment - Experience with Cisco switches and routers - Required Certifications:
Help Desk Analyst
Quantico, VA · On-site
$25 - $30/hr
Active Top Secret clearance required. - Required Experience: 2+ years of IT support experience in a Help Desk environment - Experience with Cisco switches and routers - Required Certifications:
Help Desk Manager
Reston, VA · On-site
Medical
Life
Retirement
PTO
This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...
Help Desk Manager
Reston, VA · On-site
Medical
Life
Retirement
PTO
This role oversees help desk operations, service delivery, support staff performance, escalation management, and support process discipline while ensuring the team operates within enterprise ...
Help Desk Professional
Arlington, VA · On-site
$50K - $60K/yr
Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires ...
Help Desk Professional
Arlington, VA · On-site
$50K - $60K/yr
Overview We are seeking a help desk professional with hands-on experience working in a PC LAN/WAN environment supporting users with complex problems. This position is fast-paced and requires ...
Helpdesk Specialist - Junior
$40 - $42/hr
Medical
Dental
Vision
Life
Retirement
PTO
Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Experience Level Entry Level Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and ...
New
Helpdesk Specialist - Junior
$40 - $42/hr
Medical
Dental
Vision
Life
Retirement
PTO
Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Experience Level Entry Level Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and ...
New
Help Desk Specialist
Arlington, VA · On-site
$45K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.
Help Desk Specialist
Arlington, VA · On-site
$45K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.
Help Desk Specialist
$45K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.
Help Desk Specialist
$45K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
We are seeking a Help Desk Specialist to support a critical DOD program - powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.
Helpdesk Specialist - Junior
$40 - $42/hr
Medical
Dental
Vision
Life
Retirement
PTO
Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Experience Level Entry Level Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and ...
New
Quick apply
Helpdesk Specialist - Junior
$40 - $42/hr
Medical
Dental
Vision
Life
Retirement
PTO
Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Experience Level Entry Level Job Type & Location This is a Contract position based out of Fort Belvoir, VA. Pay and ...
New
Help Desk Specialist
Arlington, VA · On-site
$45K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.
Quick apply
Help Desk Specialist
Arlington, VA · On-site
$45K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
We are seeking a Help Desk Specialist to support a critical DOD program -- powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment.
Tier 1 Help Desk Technician
Herndon, VA · On-site
$20.50 - $27.75/hr
... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... This position supports one of our long-time Federal Government customers, the Department of Justice ...
Tier 1 Help Desk Technician
Herndon, VA · On-site
$20.50 - $27.75/hr
... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... This position supports one of our long-time Federal Government customers, the Department of Justice ...
Help Desk Analyst
Quantico, VA · On-site
$42K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Responsibilities: - Provide technical support and troubleshooting assistance to end-users ... Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We ...
Quick apply
Help Desk Analyst
Quantico, VA · On-site
$42K - $50K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Responsibilities: - Provide technical support and troubleshooting assistance to end-users ... Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We ...
Tier 1 Help Desk Technician
Herndon, VA · On-site
$20.50 - $27.75/hr
... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... This position supports one of our long-time Federal Government customers, the Department of Justice ...
Tier 1 Help Desk Technician
Herndon, VA · On-site
$20.50 - $27.75/hr
... IT Help Desk Support Technician Tier 1 role entails responding to users in a professional and ... This position supports one of our long-time Federal Government customers, the Department of Justice ...
Help Desk Specialist
Falls Church, VA · On-site
They are seeking a Help Desk Specialist to provide Tier 1 IT support and troubleshoot various technical issues in a federal environment. Responsibilities : • Provide Tier 1 IT support to end users ...
Help Desk Specialist
Falls Church, VA · On-site
They are seeking a Help Desk Specialist to provide Tier 1 IT support and troubleshoot various technical issues in a federal environment. Responsibilities : • Provide Tier 1 IT support to end users ...
Help Desk Specialist
Falls Church, VA · On-site
They are seeking a Help Desk Specialist to provide Tier 1 IT support, troubleshoot issues, and manage enterprise applications in a federal environment. Responsibilities : • Provide Tier 1 IT suppor ...
Help Desk Specialist
Falls Church, VA · On-site
They are seeking a Help Desk Specialist to provide Tier 1 IT support, troubleshoot issues, and manage enterprise applications in a federal environment. Responsibilities : • Provide Tier 1 IT suppor ...
Help Desk Specialist
Arlington, VA · On-site
$24 - $32/hr
Medical
Dental
Vision
Retirement
PTO
Knowledge of customer support concepts and methods, installed operating systems, and the ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Help Desk Specialist
Arlington, VA · On-site
$24 - $32/hr
Medical
Dental
Vision
Retirement
PTO
Knowledge of customer support concepts and methods, installed operating systems, and the ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Help Desk Specialist
Arlington, VA · On-site
Medical
Dental
Vision
Retirement
PTO
Knowledge of customer support concepts and methods, installed operating systems, and the ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Help Desk Specialist
Arlington, VA · On-site
Medical
Dental
Vision
Retirement
PTO
Knowledge of customer support concepts and methods, installed operating systems, and the ... Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.
Entry Level Help Desk Support information
See Virginia salary details
$10.25 - $12.31
4% of jobs
$12.31 - $14.36
4% of jobs
$14.36 - $16.42
9% of jobs
$17.32 is the 25th percentile. Wages below this are outliers.
$16.42 - $18.48
17% of jobs
The median wage is $19.95 / hr.
$18.48 - $20.54
22% of jobs
$22.49 is the 75th percentile. Wages above this are outliers.
$20.54 - $22.60
20% of jobs
$22.60 - $24.66
15% of jobs
$24.66 - $26.71
3% of jobs
$26.71 - $28.77
6% of jobs
$28.77 - $30.83
0% of jobs
$30.83 - $32.89
0% of jobs
$10
$20
$32
How much do entry level help desk support jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for entry level help desk support in Virginia is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $22.88 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What are the key skills and qualifications needed to thrive as an entry level help desk support?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What is an entry level help desk support?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Virginia?
For Entry Level Help Desk Support jobs in Virginia, the most frequently searched job titles are:
- Freelance Microsoft Active Directory
- Senior Help Desk Analyst
- Remote Junior Help Desk Technician
- Senior Nmci Help Desk
- Entry Level Help Desk Technician
- Early Morning Help Desk Technician
- Remote Weekend Help Desk Technician
- Help Desk Technician
- Senior Help Desk Technician
- Overnight Remote Help Desk Technician
What job categories do people searching Entry Level Help Desk Support jobs in Virginia look for?
The top searched job categories for Entry Level Help Desk Support jobs in Virginia are:
What cities in Virginia are hiring for Entry Level Help Desk Support jobs?
Cities in Virginia with the most Entry Level Help Desk Support job openings:
Job description
Position: Helpdesk Manager - Level I
Location: Rosslyn, VA
Clearance: Secret
The Help Desk Manager Level I is an entry-level management professional responsible for overseeing the daily operations of a help desk team. This role focuses on ensuring timely and effective resolution of end-user technical issues, monitoring ticket workflows, and maintaining customer satisfaction. The Level I manager works closely with IT leadership to implement help desk policies, train staff, and ensure adherence to service level agreements (SLAs). Duties are:
- Supervise the daily operations of the help desk team, ensuring timely resolution of support tickets.
- Monitor ticket queues and assign tasks to team members based on priority and expertise.
- Provide first-line escalation support for unresolved or complex technical issues.
- Train and mentor help desk staff to improve technical skills and customer service.
- Track and report on help desk performance metrics, such as response times and resolution rates.
- Ensure compliance with SLAs and organizational policies for IT support.
- Maintain documentation of help desk processes, procedures, and troubleshooting guides.
- Collaborate with IT teams to escalate and resolve system-wide issues.
- Assist in the implementation of new help desk tools and technologies.
- Foster a positive and professional work environment to enhance team performance.
Professional Qualifications/Skills
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 2 years of experience in IT support or help desk operations.
- Strong understanding of help desk tools and ticketing systems, such as ServiceNow or Zendesk.
- Basic knowledge of IT systems, including Windows, macOS, and common productivity software.
- Excellent communication and interpersonal skills to interact with end users and team members.
- Strong organizational and time management skills to handle multiple priorities.
- Experience in training and mentoring staff is preferred.
- Familiarity with ITIL or other IT service management frameworks is a plus.
- Relevant certifications, such as CompTIA A+ or ITIL Foundation, are desirable.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- HDI Team Lead Certification
- COBIT Foundation Certification
Salary up to $165,000, depending on qualifications, including relevant certifications, education, years of experience, and demonstrated experience supporting Federal Government programs within the field. Candidates with specialized expertise, industry-recognized certifications, and strong Federal contracting experience may be considered at the higher end of the range.
Why ActioNet?
It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.
What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
Are you ready to make a difference?
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About ActioNet
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Vienna, VA, US
Year founded
1998