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Director Pos Technical Support Jobs in Florida (NOW HIRING)

Carr Allison

Technical Support Analyst

Jacksonville, FL · On-site

Handle assigned projects from Director of Information Technology in their entirety with minimal supervision. * Provide weekend support on a team rotation basis. Technical Support is provided to the ...

Carr Allison

Technical Support Analyst

Jacksonville, FL · On-site

Handle assigned projects from Director of Information Technology in their entirety with minimal supervision. * Provide weekend support on a team rotation basis. Technical Support is provided to the ...

Cohesity

Technical Support Manager

Heathrow, FL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Cohesity is seeking a motivated, people-focused leader to join the Technical Support and Digital ... with direct responsibility for managing and developing employees - Track record of building and ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Description Technical Support Engineer Job Details Job Type Full-time Description Position Summary ... Director of Sales for follow-up * Report inventory adjustments according to MARS inventory ...

OW Investors LLC

Technical Support Engineer

Ocala, FL · On-site

Technical Support Engineer Job Details Job Type Full-time Description Position Summary: Software ... Director of Sales for follow-up * Report inventory adjustments according to MARS inventory ...

Carnival Corporation

Engineer Sr, Technical Support

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Sr. Technical Support Engineer provides advanced technical expertise in the diagnosis ... Partners with the Director, Engine and Auxiliary Asset, to develop and standardize SOPs that ...

Steer

Technical Support Specialist - Remote

Tampa, FL · On-site +1

... direct mail integration, reputation management, appointment reminders, declined/recommended ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

Steer

Technical Support Specialist - Remote

Miami, FL · On-site +1

... direct mail integration, reputation management, appointment reminders, declined/recommended ... About The Role As a Technical Support Associate, you'll be part of a growing team responsible for ...

King Jesus Ministry

Technical Director

Miami, FL · On-site

Technical Director Job Overview : The Technical Director is responsible for undertaking a wide ... Design and provide technical support of the web streaming system for the successful online ...

Saint Leo University

Technical Support Specialist II

Tampa, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Technical Support Specialist I provides first-level IT and audiovisual support for ... Employees may be directed to perform job-related tasks other than those specifically presented in ...

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All JobsPos Technical Support JobsDirector Pos Technical Support JobsDirector Pos Technical Support Jobs in Florida

Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

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Director Pos Technical Support jobs near you

Director of Technical Support, Orlando, Florida

iboss

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Description
Company Overview
iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day.
More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/
At iboss, we believe that exceptional employees are the key to our success. Our teams are hands on, diverse, nimble, and highly empowered to drive excellence. Be a part of the team that will transform the way cybersecurity is delivered!
Job Description
The Director of Technical Support will lead and provide technical vision and strategy for Technical Support and Services. Build supportive and reliable relationships across the organization, customers, and partners. Identify training needs for technical, soft skills and service excellence. Meticulously monitor the metrics and take action to drive best in class service to our customers and directly contribute to business growth.
The Director will oversee a team of global technical Support Engineers and Technical Account Managers who interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today's borderless network landscape and have a track record of solving them and training, mentoring, and leading technical support teams.
Responsibilities
  • Building strong cross-different relations and being the trusted adviser and partner to the global teams is a key objective
  • As an active member of the Global Customer Support organization, we expect you to contribute to the Global support vision, bring initiatives to the table and collaborate on the long-term technical vision and strategy for Global Customer Support and Services, to support the company mission and vision
  • Build supportive and reliable relationships across the organization and work with team leads and management to bubble up recurring issues or opportunities for product or process improvements
  • Create and submit knowledgebase entries to help improve customer self-service capabilities and share this internal knowledge to assist other internal team members
  • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features

Skills/Qualifications
  • 7 + years of experience designing and supporting multilayer IP networks; routing and understanding network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
  • Required: Bachelor's degree in Engineering, preferred in Information Technology or Computer Science
  • Dedicated focus to provide every customer with a best-in-class service and share and train every team member to share in this philosophy
  • Previous experience leading and developing technical support teams
  • Highly developed sense of integrity and commitment to customer satisfaction and success

Benefits
  • Health, Vision, Dental, Chiropractic - open to domestic partners
  • 401K with company match
  • Unlimited PTO policy
  • Company paid holidays

The duties and responsibilities described above are essential functions of the job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.
This position is not eligible for sponsorship of work visas

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