The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to ...
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to ...
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to ...
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to ...
Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...
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Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...
Advanced Technical Support * Serve as the escalation point for Tier 1 support technicians ... Support payment processing applications, POS systems, integrated software platforms, and merchant ...
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Advanced Technical Support * Serve as the escalation point for Tier 1 support technicians ... Support payment processing applications, POS systems, integrated software platforms, and merchant ...
Tier 1 - Technical Support
Roseville, CA · On-site
$21 - $26/hr
Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...
Tier 1 - Technical Support
Roseville, CA · On-site
$21 - $26/hr
Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...
Tier 2 - Technical Support
Roseville, CA · On-site
Description CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure ...
Tier 2 - Technical Support
Roseville, CA · On-site
Description CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure ...
Los Angeles, CA, Full Time Position Summary The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and ...
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Los Angeles, CA, Full Time Position Summary The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and ...
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Technical Support Engineer
San Jose, CA · On-site
$80K - $100K/yr
About the Role We're looking for a Technical Support Engineer to own front-line and escalated ... POS/payment terminals, Android or embedded devices, payment SDKs/APIs, EMV transaction flows, PCI ...
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Be Seen First
Technical Support Engineer
San Jose, CA · On-site
$80K - $100K/yr
About the Role We're looking for a Technical Support Engineer to own front-line and escalated ... POS/payment terminals, Android or embedded devices, payment SDKs/APIs, EMV transaction flows, PCI ...
Technical Support Specialist
Sunnyvale, CA · On-site
$100K - $175K/yr
Technical Support Specialist • Full Time Direct Hire • Customer-facing technical and applications support role • Work closely with Sales, Engineering, Quality, R&D, and Manufacturing • ...
New
Technical Support Specialist
Sunnyvale, CA · On-site
$100K - $175K/yr
Technical Support Specialist • Full Time Direct Hire • Customer-facing technical and applications support role • Work closely with Sales, Engineering, Quality, R&D, and Manufacturing • ...
New
Technical Support Engineer
Sunnyvale, CA · On-site
They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.
Technical Support Engineer
Sunnyvale, CA · On-site
They are seeking a Technical Support Engineer to provide direct technical support to customers, focusing on troubleshooting and recommendations for Fortinet's wireless and switching products.
Technical Support Engineer
Sunnyvale, CA · On-site
Responsibilities : • Provide direct technical web and telephone support to Fortinet customers including: • Support and troubleshooting on the wireless and switching range of Fortinet products • ...
Technical Support Engineer
Sunnyvale, CA · On-site
Responsibilities : • Provide direct technical web and telephone support to Fortinet customers including: • Support and troubleshooting on the wireless and switching range of Fortinet products • ...
Technical Support Manager
San Diego, CA · On-site
Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to ... direct reports only)- recommended once a week or once every 2 weeks. * Organize and lead ...
Technical Support Manager
San Diego, CA · On-site
Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to ... direct reports only)- recommended once a week or once every 2 weeks. * Organize and lead ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Technical Support Engineer
$88K - $107K/yr
Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...
Director Pos Technical Support information
What is the difference between Director Pos Technical Support vs Technical Support Manager?
| Aspect | Director Pos Technical Support | Technical Support Manager |
|---|---|---|
| Responsibilities | Oversees multiple support teams, develops strategic initiatives, manages budgets | Manages daily support operations, supervises support staff, resolves escalated issues |
| Required Credentials | Bachelor's degree, extensive experience in technical support, leadership skills | Bachelor's degree, technical support experience, team management skills |
| Work Environment | Strategic planning, cross-department collaboration, higher-level decision making | Operational focus, direct team supervision, customer interaction |
The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.
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Job description
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.
- Problem solving skills while working well under pressure
- Ability to handle escalated issues
- Ability to navigate all systems used within the Technical Support Department
- Representative should have a good working knowledge of the industry
- Representative must have a good rapport with co-workers and supervisors
- Must show dependability (good attendance history)
- Must be able to multi task
- Must show good phone skills etiquette
- Must show initiative and display good teamwork
- Knowledge and understanding of how various POS equipment’s functionality and troubleshooting
- Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
- Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
- Provide consistent and accurate information to our merchants and agents
- Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
- Must understand and comply with company and department’s attendance and punctuality policy and procedure