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Director Pos Technical Support Jobs in California

CoCard Business

Tier 1 - Technical Support

Roseville, CA · On-site

$21 - $26/hr

Our technology portfolio includes payment terminals, Point of Sale (POS) systems, eCommerce ... Position Overview As an IT Support Specialist, you will provide Tier 1 and Tier 2 technical support ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and ...

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Technical Support Engineer

San Francisco, CA · On-site

$80 - $100/hr

About the role The Technical Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager ...

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Director Pos Technical Support information

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

What are the most commonly searched types of Pos Technical Support jobs in California?

The most popular types of Pos Technical Support jobs in California are:

What are popular job titles related to Director Pos Technical Support jobs in California?

For Director Pos Technical Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Director Pos Technical Support jobs in California look for?

The top searched job categories for Director Pos Technical Support jobs in California are:

What cities in California are hiring for Director Pos Technical Support jobs?

Cities in California with the most Director Pos Technical Support job openings:

Director Pos Technical Support jobs near you
Infographic showing various Director Pos Technical Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Technical Support Representative

iPayment Inc.

Westlake Village, CA • On-site

Full-time

Re-posted 6 days ago

Job description

The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.

  • Problem solving skills while working well under pressure
  • Ability to handle escalated issues
  • Ability to navigate all systems used within the Technical Support Department
  • Representative should have a good working knowledge of the industry
  • Representative must have a good rapport with co-workers and supervisors
  • Must show dependability (good attendance history)
  • Must be able to multi task
  • Must show good phone skills etiquette
  • Must show initiative and display good teamwork
  • Knowledge and understanding of how various POS equipment’s functionality and troubleshooting
  • Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
  • Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
  • Provide consistent and accurate information to our merchants and agents
  • Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
  • Must understand and comply with company and department’s attendance and punctuality policy and procedure   

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