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Director Pos Technical Support Jobs in Raleigh, NC

ABB

VFD Technical Support Specialist

Cary, NC · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Knowledge of, or direct experience with motors, and/or control system wiring and communication ...

Infojini Inc

Technical Analyst

Raleigh, NC · On-site

Direct Client Duties: Provide application support for IPCS and ensure it is operational during ... Must have hands-on experience supporting POS solutions in the specific areas of Billing and Payment ...

Videndum

Director of Customer Support

Cary, NC

Director of Customer Support Location: Cary, North Carolina Company: Videndum Department: Customer ... Lead and develop the global technical support organization across multiple brands, regions, and ...

North Carolina Jobs

DIRECTOR- IT SUPPORT

Raleigh, NC · On-site

$6.4K/mo

Fair Labor Standards Act Classification: Exempt Position Term: 12 month Classification: Continuing Time Basis: Full-Time Position Type: Classified Benefits: Full Starting Salary: $6,412.00 per month ...

STI

Active Directory Technical Specialist

Raleigh, NC · On-site

Senior Technical Support Specialist [Must have Active Directory, Servicenow] Century Center ... Project Management - Ability to lead projects that require directing the work of others and with ...

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All JobsPos Technical Support JobsDirector Pos Technical Support JobsDirector Pos Technical Support Jobs in Raleigh, NC

Director Pos Technical Support information

See Raleigh, NC salary details

$36.9K

$119.9K

$266.4K

How much do director pos technical support jobs pay per year?

As of Aug 30, 2026, the average yearly pay for director pos technical support in Raleigh, NC is $119,941.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $178,400.00 per year, depending on experience, location, and employer.

What is the difference between Director Pos Technical Support vs Technical Support Manager?

AspectDirector Pos Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages budgetsManages daily support operations, supervises support staff, resolves escalated issues
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, technical support experience, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, higher-level decision makingOperational focus, direct team supervision, customer interaction

The main difference between a Director Pos Technical Support and a Technical Support Manager lies in scope and focus. The Director typically handles strategic planning and oversees multiple teams, while the Manager focuses on daily operations and team management. Both roles require relevant technical experience and leadership skills, but the Director's role is more strategic and higher-level.

What are the most commonly searched types of Pos Technical Support jobs in Raleigh, NC?

The most popular types of Pos Technical Support jobs in Raleigh, NC are:

What are popular job titles related to Director Pos Technical Support jobs in Raleigh, NC?

For Director Pos Technical Support jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Director Pos Technical Support jobs in Raleigh, NC look for?

The top searched job categories for Director Pos Technical Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Director Pos Technical Support jobs?

Cities near Raleigh, NC with the most Director Pos Technical Support job openings:

Director Pos Technical Support jobs near you

Technical Support Specialist

Raleigh, NC • On-site

Mayville Engineering Company, Inc.
Machinery Manufacturing • 1 - 5K employees

7.2

Company rating: 7.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

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Learn more about Mayville Engineering Company, Inc.external

Full-time

Posted 3 days ago

New

Job description

Are you passionate about solving technical challenges and helping people succeed? We're looking for a Technical Support Specialist who thrives on troubleshooting, problem-solving, and delivering exceptional customer service. In this role, you'll serve as the frontline support resource for employees, ensuring they have the technology and tools they need to stay productive.
If you enjoy working with a variety of hardware, software, and end users in a fast-paced environment, we'd love to hear from you.
As a Technical Support Specialist, you will:
  • Serve as the first point of contact for IT support requests received through phone, email, chat, and web portal.
  • Deliver prompt, professional, and customer-focused technical support while building positive relationships with users.
  • Diagnose and resolve hardware, software, and system issues, escalating complex problems when necessary.
  • Prioritize incidents and service requests to meet established service level agreements (SLAs).
  • Document troubleshooting efforts, solutions, and resolutions to ensure effective knowledge sharing and issue tracking.
  • Research and implement solutions using internal resources and external knowledge bases.
  • Provide hands-on desktop support, including hardware repairs, peripheral setup, and workstation troubleshooting when remote support isn't sufficient.
  • Perform preventive maintenance on computers, printers, networks, and software systems to help minimize downtime.
  • Create user-friendly help guides, FAQs, and troubleshooting documentation.
  • Support IT hardware and technology systems within a manufacturing environment.
  • Identify opportunities to improve processes, enhance service delivery, and strengthen the user experience.

What We're Looking For
  • Knowledge of computer hardware, including desktop and laptop systems, component replacement, and workstation setup.
  • Experience supporting Windows 11 operating systems.
  • Experience supporting Microsoft Office applications.
  • Familiarity with diagnostic and troubleshooting utilities, such as Process Explorer and Microsoft Sysinternals.
  • Strong verbal and written communication skills.
  • Excellent customer service and relationship-building abilities.
  • Strong attention to detail and organizational skills.
  • Proven analytical and problem-solving capabilities.
  • Ability to prioritize multiple tasks and perform effectively in a fast-paced environment.

Education
  • Associate's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.

Experience
  • Minimum of one year of technical support or help desk experience.

Why Join Us?
This is an opportunity to make a direct impact by helping employees stay connected, productive, and successful. You'll work with a wide range of technologies, expand your technical expertise, and contribute to continuous improvement initiatives in a collaborative and supportive environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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